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International

Organization
for
Standardizati
on

Apale, Kristine R.
Beluso, Jake S.

Bernardo, Sheryl Dianne K.


Enajada, Gle-An T.
Go, Angela Joy T.
Kabingue, Irish A.
Mumar, Alyssa Khristi Q.

GROUP 4

Po, Stewart Herbie T.

Abou
t ISO

World's largest
developer of
voluntary
International
Standards
Facilitates world
trade by providing
common standards
between nations

ISO International Standards


impacts everyone, everywhere

To be the worlds
leading provider of high

Visio
n

quality, globally relevant


International Standards
through its members
and stakeholders.

Missio
n

ISO develops high quality


voluntary International
Standards which facilitate
international exchange of
goods and services,
support sustainable and
equitable economic
growth, promote
innovation and protect
health, safety and the
environment.

ISO develops its standards through an


Ensures
consensus
amongst
effective
process
which meets
customer
stakeholders
and across
needs
and:

Missio
n

countries, through the national


delegation principle
Is fully compliant with the core
principles affirmed in the ISO
Code of Ethics, that require the
process to be open, transparent
and impartial
Increasingly facilitates and
supports the participation of
developing countries
Produces coherent, effective,
widely recognized and relevant
standards.

Why
ISO
instea
d of
IOS?

English:
International Organization
for Standardization (IOS)

French:
Organisation Internationale
de Normalisation (OIN)

Derived from the


GREEK word
Etymolo
gy

isos

equal

ensures that products

Functio
n

and services are


safe
reliable
and of good quality

1. General Assembly
Ultimate authority for their

work

Structur
e

2. ISO Council
Takes care of most

governance issues
Membership is open to all

member bodies

3. Technical Management
Board

Structur
e

Manages the technical work

Responsible for the


technical committees

4. ISO Central Secretariat

under the direction of the


Secretary General

5. Members
a.
b.
c.

Structur
e

Full Members / Member Bodies


Correspondent Members
Subscriber Members

6. Partners
a.
b.
c.
d.

International Electrotechnical
Commission (IEC)
International Telecommunication
Union (ITU)
World Trade Organization (WTO)
United Nations partners

Formed by ISO, IEC and ITU in


2001

World

Standard
s
Cooperati
on

(WSC)

Objective:
to strengthen the
standards systems of
the three organizations

1. Responds to a need in

Key
Principl
es in
Standar
d

Developme
nt

the market
2. Based on global expert
opinion
3. Developed through s
multi-stakeholder process
4. Based on consensus

Benefits
of
Internatio
nal

Standar
ds
(Busines
s)

1. Cost savings
2. Enhanced customer
satisfaction
3. Access to new markets
4. Increased market share
5. Environmental benefits

ISO 9001 and ISO


14001 are among
ISO's most well
known
standards ever.

Quality
Managemen
t Systems
ISO 9000

ISO
9000

Designed to provide

Quality

Collection of business

Manageme
nt

System
s

quality assurance

processes focused on
achieving quality policy
and quality objectives

Customer focus
Leadership

Quality

Manageme
nt

Principl
e

Involvement of people
Process approach
System approach to management
Continual improvement
Mutually beneficial supplier
relationship

Creates a more

efficient, effective operation

Advantag
es

Increases
satisfaction

customer

and

retention

Reduces audits
Enhances marketing

Improves

employee
motivation, awareness, and
morale

Promotes
Advantage
s

trade

international

Increases profit
Reduces waste and

increases productivity

Common tool for


standardization

Environment
al
Managemen
t Systems
ISO 14000

Provides companies with

guidelines with respect to

ISO
14000

improving environmental
management
Management of an

organization's
environmental programs

ISO
14000

minimize harmful
effects on the
environment caused by
its activities,
to conform to applicable
regulatory
requirements, and to
achieve continual
improvement of its
environmental
performance.

Plan
ISO
14000

Do

PDCA
Cycle

Check
Act

ISO does not


perform
Certificati
on

certification
ISO only develops
International
Standards

Standards
on
certification
process

Evaluate several
certification bodies
Certificati
on Body

Uses the relevant


CASCO standard
Accredited

"ISO Certified"

How to
display
the

Certificat
e

"ISO Certification"
"ISO 9001:2008
certified"
"ISO 9001:2008
certification"

Registered Trademark

ISO
Logo

Cannot be used by
anyone outside ISO,
unless authorized

Certificati
on by
Provision
Certificatio
n vs.
Accreditati
on

an
independent
body of
written
assurance
(Certificate)
that the
product,
service or
system meets
specific
requirements

Accreditation
Formal
recognition by
an
independent
body
(Accreditation
Body) that a
certification
body operates
according to
international
standards.