Doa belajar

Bismillahirrohmaanirrohiim
Asyhadu anlaa ilaaha illalloh
wa asyhadu anna Muhammadan rasuululloh
Rodliitu billahi robbaa
wa bil-islaami diinaa
wa bi Muhammadin nabiyyaw wa rosuulaa
Robbii zidni ilmaa
warzuqnii fahmaa
Aamiin....

Active Listening Skill

Nur Hayati
Medical Educational Unit
Faculty of Medicine and Health Sciences

I know you believe you understand

what you think I said
but
I am not sure you realise
that what you heard
is not what I meant

Facts about Listening_1

Listening skills are the most important foundation
for any relationship, including working on a team
School teaches us to read, write, and speak, but
rarely focuses on the skill of listening
Our listening habits are not the result of training
but rater the result of the lack of it.
Most individuals are inefficient listeners

Listening Skills

4 of 16

Facts about Listening_2

Listening often misunderstood as a passive
activity
Better to view listening an active
experience that requires attentive
engagement with the speaker
Good listening can be taught

What is active listening?

Its a communication skill that involves both the
speaker and the receiver.
In active listening, the receiver tries to understand
what feelings, thoughts, & beliefs are being
communicated and accepts it as the persons own.
It involves feedback and verification that the
receiver correctly understood the senders message.

Reasons to be a good listener_1

You spend half of your waking hours
LISTENING
Instructions and directions are often
given orally.
You must learn many things which
you do not THINK are interesting

Reasons to be a good listener_2

Listening relates to success
The better you listen, the better your
GRADES!

Listening is learning
The better you listen, the more you learn, and
the less TIME you will have to spend studying.

In active listening you will:

listen for the content of the message,

listen for the feelings of the speaker,
listen without making judgment,
respond to the feelings of the speakers,
note the speakers cues, both verbal and nonverbal,
ask open-ended questions, and
reflect back to the speaker what you think you are
hearing.

Skills for Active Listening

ATTENDING

Examples:
Sitting forward

Explanation:
Providing verbal and
non-verbal awareness

Eye contact
Nodding head
Open gestures
Mirroring

Skills for Active Listening

PARAPHRASING

Examples:
So what I hear you
saying is . . .

Explanation:
Restating the persons
basic verbal message.

Skills for Active Listening

REFLECTING
FEELINGS

Explanation:
Reflecting feelings
that have been heard
or perceived through
cues.

Examples:
Youre feeling ___.
It makes you (feeling)
that . . .

Skills for Active Listening

PROBING

Examples:
What happened after
that?

Explanation:
Questioning in a
supportive way. Ask
for more info or
clarification
Open-ended

Who was there?

What did they do?
How did that work?

Skills for Active Listening

CHECKING
PERCEPTIONS

Explanation:
Finding out if
interpretations are
accurate.

Examples:
It seems to me like
youre pretty ____.
So, you were taking
some risks when
you . . .

Skills for Active Listening

BEING QUIET

Examples:
Count to yourself.

Explanation:
Giving the other time
to think as well as to
talk

Dont try to fill every

silence.

Skills for Active Listening

SUMMARIZING

Examples:

Explanation:

You told off the

teacher and now
youre scared . . .

Bringing together in
some way experiences
and feelings.

Youre feeling on top

of the world because
you got an A!

"TQLR system
"T" for Tune-in
Concentrate on the speaker
"Q" for Question
What is this about?
What will the outcome be?
"L" for Listen
Pick out the main POINTS
Relate them to what you already KNOW
"R for review
Think about the details and try to REMEMBER as many as
possible.

Prepare for class

Complete the class assignment
Be on TIME with all materials.

Pick a good seating location

It helps you concentrate on the speaker.
Do not sit next to your FRIENDS
Sit close enough to the speaker to see facial
expressions, eyes, and hand movements.

Develop an interest in the

topic_1

To do this you must concentrate

Organize your thinking
Focus all your attention on the topic
Expect important points
Write down TOPICS you think will be
covered
Listen for signal words and phrases

Develop an interest in the

topic_2
Watch the teachers facial and hand
movements to learn what he or she
thinks is IMPORTANT
Handouts and notes are important sources
of INFORMATION

Take notes
This is the only way to REMEMBER all the
information
You can remember most of the information
for a SHORT time
but without notes,
the information is forgotten

Evaluate
your listening habits

How are you doing?

How can you do better?

The End!

Doa penutup majelis

Subhaanakallohumma
wabihamdika
asyhadu anlaa illaaha illa anta
astaghfiruka wa atuubu ilaika