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Module 4
E-Government , Systems Architecture,
E-GIF , E-Services and related subjects
Objectives of Module 4
To enhance the knowledge of the CIOs on the
basic concepts, techniques and tools for EGovernment development and deployment
including E-GIF, E-Services and BPR in the
context of the E-Government Programme of
the Government of Iraq
Scope
E-Government & Public Sector Management
Concepts
E-Government Development and Deployment
E-Services
E-Government Systems Architecture
E-Government Interoperability Framework
Business Process Mapping and Re-engineering
Public Sector
Management and
E-Governance
Management Concepts
Planning ( Goal setting etc)
Resource Allocation
Decision Making
Monitoring and Control
Nature of Management Process
Strategic
Strategies
Tactical
-------- Operational Plans
Operations --------- Services and Products
Organizational Structure
and Management Processes
Top
Management
Strategic
Management
Organizationa
l
Structure
Middle Managers
Tactical
Management
Staff
Operational
Management
7
Information Vs
Decision Making
Management
Level
Volume of
Aggregatio
Information n Required
required
Frequenc Currenc
y
Top
Low
High
Low
Low
Medium
Medium
Medium
Medium
High
Low
High
High
Management
Middle
Management
Operational
Management
Management Performance
Vs Information Availability
Management
Performance
INFORMATION AVAILABILITY
Public Sector
Management Process
Strategic
Business
Processe
s
Decisi
on
Suppo
rt
Syste
m
Applicatio
ns
Operational
Business
Processes
Management
Information
System
Public
Service
Delivery
Content
Management
System
Content /
Doc.
Repositories
/ Data
warehouses
10
Traditional Bureaucratic
Government
Structure : Pyramidal TOP to
Down
11
Organizational Structure
Enterprise Start Up
Flat Organizations
Flexi-project type
Bureaucratic Pyramidal
Matrix
12
Organizational Culture
Personality of an Organization
Value System
Communication and participation
Degree of Flexibility
Attitude
Ethics and Norms
13
Traditional Government
Agency Structure
14
Traditional Government
Structure :
Characteristic
TOP DOWN
NO or LIMITED LATERAL CONNECTIVITY
LIMITED COLLABORATION
INFORMATION FLOW PREDOMINANTLY
VERTICLE
CUSTOMER HAS NO PLACE: WHY?
RULES BOUND
CULTURE: AUTHORITARIAN
15
Traditional Government
Mandate
ENACTING & IMPLEMENTING LAWS
TAX COLLECTION
SECURITY
LAW AND ORDER MAINTENANCE
NATIONAL DEFENCE
16
Traditional Government
Information Flow
17
18
Customer Centric Vs
Production Centric
A concept taken from commercial world
Production centric suitable in shortage
infested environment
Market Orientation
Customer is the boss in customer centric
so start from there.
19
E-Government
Concepts and Tools
20
E-Government: What it is
not
It is not Computerizing the Existing
Government Processes.
It is not digitizing the files and documents
of the Government.
E-Government = Technology
E-Government = Government
( Change management and
Transformation )
21
Optimal application of
technology for
Governance
Optimality
Governance
Being just
right. Taking
the system to
the point of
optimality at
which the
outcomes are
maximized per
Establishment of
ideal government
that is
Inclusive
Integrated
Citizen Centric
22
Governance System
Target Goal
Optimization
2
Points of Optimality
TECH 2
TECH 1
OUTPUTS
INPUTS
23
People
Technology
Structure
Process
People
Technology
Structure
24
SKILLS
Knowledge
workers
25
Life Style
Change
Disconnected
Isolated
Communities
Interconnected knowledge
Society
26
Transformation in
From Bureaucratic Citizen
Government
Participatory &
From closed
Democratic
Transparent
Intuition / guess work
Informed
decision
making
27
Media for
data storage
Use of computers and other data
manipulation devices for
information management and wide
use of electronic voice and data
communication
28
Developed Countries
Canada
Ireland
Singapore
South Korea
UK
Australia
USA
Denmark
New Zealand
(Indicative List)
29
Ethiopia
Afghanistan
Iraq
Rwanda
East Timor
Bangladesh
Laos PDR
Bhutan
Nepal
Sri Lanka
Mozambique
( Indicative List)
31
33
Traditional Vs E
Government
Use of Resources
Low
High
Infrastructure
Fragment
Integrated
ed
Cost of Service
High
Low
Speed of Service
Months/D
Hours/Min
ays
ute
ROI
Low
High
Transparency
Low
High
Participation
Low
High
34
Traditional Vs E
Government
35
36
E-Services
Government to Government G2G
Government to Business G2B
Government to Citizen G2C
38
43
45
E-Government
Developments
and Systems
Architecture-Iraq
46
47
E-Government Strategic
Goals
Goal 1: Strengthen the interaction between citizens
and the state to enhance participation of civil society
in public affairs and promote social inclusion.
Goal 2: Disseminate and promote the new eGovernance services within the provinces so that all
citizens have access to them on an equal
opportunity standing.
Goal 3: Increase the capabilities and responsiveness
of public institutions through the use of ICTs to
achieve better governance and to enhance
efficiency, transparency and accountability
48
E-Government Strategic
Goals
Goal 4: Contribute to the development of a
favorable environment for sound economic
growth
Goal 5: Foster the development of a knowledge
based society and bridging the digital divide
49
Applications
Organizational and cultural change
Regulatory framework
Telecommunications infrastructure
Financial Resource Management
Monitoring, Evaluation and Assessments
Connecting services and citizen
Data and information systems
51
52
E-Government -Sectoral
Focus
e-Health,
e-Education,
e-Municipal works and Local
Government
e-Personnel citizens
53
Optimized
E-SERVICES
54
Back end
applications
and Data bases
Customer
Interface
55
E-Government Architecture
Model
Agenc
y-1
Agenc
y-6
Agenc
y-2
EGovt.
Hub
Agenc
Informati
on y-6
Agenc
y-5
Agenc
y-3
Agenc
y-4
56
57
58
E-Government Interoperability
Framework (e GIF)
59
60
Scope of e-GIF
Framework
Policies and guidelines
Technical Standards
Implementation and management guidelines
How is it different from National
Standards and National Government
Standards?
61
E-GIF ARCHITECTURE
E-GIF
e-GIF
Policies
&
Guidelin
es
e-GIF
Technica
l
Standar
ds
Governme
nt
Meta Data
Standard
e-GIF
Implementation
Management &
Compliance
Controlled Subject
Vocabulary English,
Dari & Pashtu
Data
Exchan
ge
Business
and
Applicati
on
Access
and
Presentat
ion
Networ
k
Standar
ds
Web
Services
Appl.
Integratio
ns
Informati
on
Security
62
E-GIF Major
Adoption of Open and Free standards
Policies
Reduction of Risk
Durability
Flexibility and interoperability
Better Vendor Support:
Lower Costs and Better ROI:
International Standards
Interagency EGovernment
Working Groups
National EGovernment
Advisory Group
Controlled
Vocabulary
Government
Metadata
65
e-GIF-High Level
Management
Process
Drafting
Redraftin
g
& Revision
Control
Publish for
Consultation
Review
Acceptance
Formal
Change
Control
Release for
Use
66
E-GIF
What
Compliance
is e-GIF Compliance
Test for Compliance
Timetable to achieve compliance.
E-GIF Compliance Certification
Authorized entities for compliance
certification
67
68
Business Process
Concepts
INPUTS
Business
Processes
Activities and
Actions
OUTPUTS
69
Business Process
Mapping
70
Business Process
Mapping
71
BPR Vs Process
Improvement
Process Improvement (TQM) versus Process Innovation (BPR)
Description
Improvement
Innovation
Level of Change
Incremental
Radical
Starting Point
Existing Processes
Clean Slate
Frequency of Change
One Time
Time Required
Short
Long
Participation
Bottom Up
Top Down
Typical Scope
Risk
Moderate
High
Primary Enabler
Statistical Control
Information Technology
Type of Change
Cultural
Cultural/ Structural
72
Identify the Processes to Most firms use the High- Impact approach which focuses on the
most important processes or those that conflict most with the
be Redesigned
Identify IT Levers
The actual design should not be viewed as the end of the BPR
process. Rather, it should be viewed as a prototype, with successive
iterations. The metaphor of prototype aligns the BPR approach with
quick delivery of results, and the involvement and satisfaction of
customers.
73
BPR
Methodology
74
New Technologies
To enhance effectiveness and efficiency
of E-Government
Mobile Technologies
Cloud Computing
Convergence of TechnologiesShared Delivery Platform
75