Assertiveness Skills 140506223631 Phpapp01 1

Assertiveness Skills
Copyright 2008 - 2012

managementstudyguide.com. All
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Learning Objectives
What is
Assertiveness
The Need for

Assertiveness
Skills for
Assertiveness
Art of
Saying NO
Understanding
Self Evaluation
Behavior Patterns
Assertiveness
for Effective
Communication
Action Plan for

a New Assertive
You

You can not fix the whole

world but you can help a
small part of it
Assertiveness
You can assert yourself
in an area worthwhile
to you
The Middle
Ground
between being
a
Bully and a
Doormat
What is Assertiveness ?
Confirming confidently, positively.

To defend ones rights or opinions,
sometimes with unnecessary
zeal..
Expressing opinions
or desires strongly and
with confidence so that
people take notice...
Chambers Dictionary
Oxford Advanced
Learners Dictionary
What is Assertiveness ?
An honest, direct, and

appropriate expression of
one's feelings, thoughts,
and beliefs
Assertiveness is the ability

to communicate your
needs, feelings, opinions,
and beliefs in an open and
honest manner without
violating the rights of others

Assertiveness is NOT
A guaranteed
Way to get
what you want
A guaranteed
way to win every
argument
A way to get
others to feel
like you feel
or think like
you think
Telling everyone
everything all the
time

Assertiveness involves
Saying "yes" when you want

to, and saying "no when you
mean "no
(rather than agreeing
to do something just to please
someone else)
Deciding on, and sticking to,

clear boundaries being
happy to defend your position,
even if it provokes conflict and
being confident about handling
conflict if it occurs

Assertiveness involves
Understanding how to negotiate if two people want different
outcomes
Understanding how to negotiate if two people

want different outcomes
Understanding how to negotiate if two people

want different outcomes
Having a positive, optimistic outlook

What Assertiveness does

not Involve
Being assertive
does not mean
violating the
Rights of others
Assertiveness is
not aggressiveness
or selfishness
Being assertive
does not involve
humiliating or
abusing other
people
Learning Objectives
What is
Assertiveness
The Need for

Assertiveness
Skills for
Assertiveness
Art of
Saying NO
Understanding
Self Evaluation
Behavior Patterns
Assertiveness
for Effective
Communication
Action Plan for

a New Assertive
You

The Need for Assertiveness

The
The way
way we
we
communicate
communicate with
with
others
others and
and with
with
ourselves
ourselves
ultimately
ultimately
determines
determines the
the
quality
quality of
of our
our lives.
lives.
~Anthony
~Anthony
Robbins
Robbins
Win
se
o
L
St
ak
e
Relationships
Relationships
slowly
slowly disintegrate,
disintegrate,
one
one failed
failed or
or
missing
missing
conversation
conversation at
at aa
time.
time.
~Susan
~Susan Scott
Scott
Chaos
l
ro Ord
t
er
n
o
CopyrightC 2008 - 2012
the
the meek
meek do
do
not
not inherit
inherit the
the
Earth,
Earth, they
they serve
serve
those
those who
who are
are
self-confident
self-confident and
and
self-assertive.
self-assertive.
~Dean
~Dean Koontz
Koontz
Loss
I
if t nve
o
st
Pr
Need for Assertiveness

Lack of assertiveness leads to
Depression:
feeling helpless
with no control
over your life
Resentment:
anger at others
for taking
advantage of you
Frustration:
why did I let
that happen
Temper:
if you can't express
anger appropriately
it can build up to
temper outbursts
Loss
Anxiety:
you may avoid
certain situations
which make you
feel uncomfortable
Relationships:
when individuals
can't tell each
other what they
want
Copyright
2008 - 2012
Stress:
stress can have
a negative impact
on the body
Benefits of Being Assertive

Makes you feel
better about yourself
Propels your career
Minimizes
any unpleasantness
Vaults you into leadership

position
Helps have better

relations with others
Able to adapt to changing

social and professional
environments
Reduces stress
Freedom from guilt

conscience as you
know that you are right
Learning Objectives
What is
Assertiveness
The Need for

Assertiveness
Skills for
Assertiveness
Art of
Saying NO
Understanding
Self Evaluation
Behavior Patterns
Assertiveness
for Effective
Communication
Action Plan for

a New Assertive
You

Understanding Behavior Patterns

3 Basic Types
Aggressive
Passive/
Assertive
Submissive
managementstudyguide.com.
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Passive Behavior Symptoms

Reluctant to express own opinions,
and feelings
Passive
Often feels used by others
Refrains from complaining
Finds it difficult to refuse the
requests of others
Acquiesces in the views and
desires of the majority
Is submissive in the presence of
aggressive behavior
Frequently makes compromises for
harmony
Passive Behavior Reasons

Fear of rejection
Fear of upsetting others

Passive
Reasons
Feeling responsible
Inappropriate inner voices

ggressive Behavior
ymptoms
Frequently argues with others
Aggressive
Frequently
gets angry
Easily and frequently finds fault with
others
No difficulty in complaining when
receiving poor quality
Expects others to accommodate
own schedules
Continually works to personal
agendas at others expense
Rarely feels aware of the needs or
feelings of others
ggressive Behavior
easons
Satisfying their own needs
Disregard the
needs
of others
Think as superior beings
Aggressive
Reasons
Childhood emotional
trauma
Over-correction of being
too passive
Inappropriate dealing with
anger

Assertive Behavior Symptoms

Able to express desires and
feelings
assertive
Able
to converse and work well with
people
Able to disagree with others
respectfully
Aware of the needs and desires of
others
Able to make concessions to others
Able to express a concern or a
need
Able to refuse a request without
feeling guilty
Comparison
Passive
Assertive
Aggressive
Style
Not expressing needs Honest, open, direct

Self-devaluing
Recognises own rights
Waiting to be led
Listens to others
needs
Domineering, insisting
Win / lose
Not listening
Non-verbal
behaviour
Small posture
Quiet, hesitant voice
Little eye contact
Interrupting
Loud
Staring, pointing
Language
Sorry to bother you

I believe/need/Id like
That wont work
No (when appropriate) You cant be serious

I cant seem to
Open questions
Your problem / fault
Its only my opinion
Upright, balanced pose

Firm, clear voice
Steady eye contact
ransactional Analysis
Aggressive
I am
OK
Youre
Not OK
Passive/
Aggressive
Assertive
Youre
OK
Passive
I am
Not OK
Learning Objectives
What is
Assertiveness
The Need for

Assertiveness
Skills for
Assertiveness
Art of
Saying NO
Understanding
Self Evaluation
Behavior Patterns
Assertiveness
for Effective
Communication
Action Plan for

a New Assertive
You

valuating Yourself
ssertiveness Test
.
1. Can
you express negative feelings about other people
and their behaviors without using abusive language?
2. Are you able to exercise and express your strengths?
3. Can you easily recognize and compliment other

peoples achievements?
4. Do you have the confidence to ask for what is

rightfully yours?
valuating Yourself
ssertiveness Test
.
5. Can you accept criticism without being defensive?
6. Do you feel comfortable accepting compliments?
7. Are you able to stand up for your rights?
8. Are you able to refuse unreasonable requests from

friends, family, or co-workers?
valuating Yourself
ssertiveness Test
.
9. Can you comfortably start and carry on a conversation

with others?
10. Do you ask for assistance when you need it ?
If your answer is YES to all 10 questions, then You

are already practicing Assertiveness Skils.
More than 3 NO s for these 10 questions

indicates a need to understand and
Copyright
2008 - 2012
acquire Assertiveness
Skills
valuating Yourself
Non Assertiveness Test
.
1. Do you buy things you do not want because you are

afraid to say no to the salesperson?
2. When you do not understand the meaning of a word,

do you ask about it?
3. Do you feel responsible when things go wrong, even

if it is not your fault?
4. Do you look directly at others when you talk to them?

valuating Yourself
Non Assertiveness Test
.
5. Do you often text or email someone about a conflict

instead of talking to them face to face?
6. Do you feel intimidated by people in authority?
7. Do you generally have a poor and clumsy posture?
8. Do you often feel so angry you could scream?

valuating Yourself
ssertiveness Test
.
9. Do you feel dependant when asking for help from

others?
10. If someone cuts in front of you in line, do you usually

tell them off?
If your answer is YES to more than 5 of these

questions, then your Assertiveness quotient is low.
Your behavior pattern may be tending

towards passive/ submissive or purely
Copyright
2008 - 2012
Aggressive.
Know Your Basic Rights

To Assert
To change mind
To decide
sation
To compen
y
To be angr
s
To mistake
To say No
To express
el
To feCopyright
2008 - 2012
To want
Learning Objectives
What is
Assertiveness
The Need for

Assertiveness
Skills for
Assertiveness
Art of
Saying NO
Understanding
Self Evaluation
Behavior Patterns
Assertiveness
for Effective
Communication
Action Plan for

a New Assertive
You

Skills for Assertiveness
Affirmations
Techniques

Liberation Cycle of
Assertiveness
POSITIVE AFFIRMATION
'I am assertive
POSITIVE RESULTS
'I have been assertive'
Assertiven
ess Cycle
POSITIVE EXPECTATIONS
'I am persuasive when
necessary'
ASSERTIVE BEHAVIOUR
'I can understand
your view
Copyright
2008 - 2012
but my position is .....' All
ower of Affirmations
Better
Positive
for
Become
Improve
Cast
Gainoff
selfyour
the
our
affirmations
our mental
inner
own
confidence
limitations
person
voices
well-being
give hope
Use Positive
Affirmations
Regularly

firmations for Work

I am a competent and confident person
I am an attractive and interesting person
People listen to what I have to say
At meetings I make a significant contribution
I am independent of the approval of others
I can always find opportunities in situations of change
Some of these
affirmations may
appeal, others
may not.
Develop a set for
yourself
I am creating my desired future

firmations for Life

I am what I am
I am at one with myself and my world

I respect myself and all living things
In loving myself I love others
I am continually developing towards my inner self
In giving I achieve more
Some of these
affirmations may
appeal, others
may not.
Develop a set for
yourself
I am open to the opportunitiesCopyright

this day brings
2008 - 2012
Skills for Assertiveness
Disagreeing
gracefully
1
Driving Force 1
I statements
Negative assertion
Negative inquiry
Fogging
Broken record
Copyright
2008 - 2012
DESC (Describe,
Express,
Specify, Clarify)
DESC
D
E
Describe the actions

or behaviour that you
see as taking place
Express why that
behaviour is an issue
Specify the resulting

actions or change of
behaviour you would
like to effect
Clarify the consequences for

failing to change behaviour or
meet demands

oken Record
Broken Record
1. Repeat yourself again and

again and again, until the person
gives in or concedes to your demands.
2. Most people capitulate after
you repeat yourself three times.
Broken record is particularly useful when:

Dealing with those in authority
You are not getting what you are entitled to
Dealing with people brighter or more fluent than you
The other person is likely to use put-downs
Because you just have to repeat yourself,
broken record is really easy to use.
Broken record
EXAMPLE
Broken Record
You: The program was not up to standard,

and we did not cover all the elements said
in the brochure so I want a refund.
Reply: Other people have not complained,
in fact some of the evaluations are excellent.
You: They might be, but I want a refund
because the work was not up to standard.
Reply: In my opinion as a course tutor
the course was up to standard.
You: I can appreciate that is your
opinion but I want a refund.
Reply: It is not our policy to give refunds.
You: That may be your policy but I want
a refund.
Fogging
Fogging
1. Fogging is useful when

someone is putting pressure
on you to do something
2. Thus your response to the
request is to put up a fog
Listen to what the person says, and decide
whether or not you wish to comply. If not,
then using their words, or similar, acknowledge
their need but state your case.
This method is a very polite method of

saying No.
gative Enquiry
Negative
Enquiry
Enquiry is real fun.

You invite extra criticism and/or
examples so that you have the
benefit of additional feedback.
REPLY
ACCUSATION
Oh really, in what way?
Youre lazy
Youre always late Always? How do you
know that for a fact?
My understanding may
Youre stupid
be different from yours,
what exactly do you mean
by that?
Youre selfish
Can you explain why
this particular instance
has caused you to
brand me with
Copyright 2008such
- 2012a
All
label?
gative Assertion
1. When people call us names,
or give us negative labels, we usually
wish to defend ourselves
Negative Assertion
2. Aggressive or manipulative people who
do this to us soon find our weak spots.
3. Negative assertion is like jujitsu where you
use the power of your protagonist to turn the
situation to your advantage
4. No one is perfect, so in negative assertion
All you do is accept the part of the that is true,
in a matter of fact way
Look at the examples:
If you think that, you must be stupid
You: I admit Im not the brightest person
around
And you are always making mistakes
You: Yes, I do make mistakes
occasionally
Statements
I Statements
1. I statements are among

the most powerful you can
make, both for yourself and others
2. In I statements you are
affirming who you are
and what you want.
I statements can be used
in a variety of ways:
Situation
Interpretation and understanding
Feelings and emotions
Wants and needs
Future actions
Using them is the
hallmark
of- assertiveness
Copyright
2008
2012
I Statements
Situation
Future Actions
I want you to pay attention
I want your full co-operation
I want you to be on time
The strength of these
statements is that they let the
other person know your exact
position and what you expect.
I get the impression you are not

interested
I have the feeling you dont want my
ideas
I think you are ignoring me
Wants and needs

I feel betrayed
I feel taken advantage of
I feel angry, disappointed,
cross, annoyed
This is not about feelings, but
really a way to express your
opinion more strongly. Again,
these statements are powerful
because they are nonnegotiable or irrefutable.
Feelings and emotions

I want you to pay attention
I want your full co-operation
I want you to be on time
The strength of these statements is
that they let the other person know
your exact
position and what you expect.
These statements are powerful

because youre describing your
interpretation of a situation, not
just the situation itself.
Interpretation and
understanding
I have been asked to work late
three times this week

I see that I have been passed over
for promotion again
I notice that you have not spoken to
me for three days
Situation statements are powerful
because they are factual and, as an
observation on
your part, they are non-negotiable.

statements
Situation:
Want:
Interpretation:
Feelings:
I see
thatI
So
I want
Future
feel
IAction:
think
are
this to
isyou
the
you
do
I
am
disappointed
trying
toI ask
doyou
as
whattime
going
third
and
annoyed
even
ifnot
Imif
report
little
asI you
possible
have
that
have
to
not
there
to
you
do
this
without
me
repeat
done as
I
supervise
again
myself
requested
you

Disagreeing Gracefully
Disagreeing
Gracefully
1. Occasionally there will

be disagreements
2. Acquiescing or, the opposite,
attacking, are not constructive
responses.
Following a simple step-by-step process will help

you put your case without getting emotional,
losing your integrity or losing your respect for the
other person.
The Process
1. Affirmative Statement
2. Softening Statement
3. Indicate Process
4. State Reasons
5. Disagree
6. Offer a compromise*
The compromise is optional
and it is for you to decide
whether or not to make a
Copyright
2008 - 2012
concession.
Affirmative Statement
Disagree
This is simply saying YES. It might

sound strange saying this when you
are
disagreeing. But if you say NO the
other person immediately goes into
argument mode
and is less likely to listen. You are
using yes to prepare them for what
you are going to
say, not to indicate that you agree
with them.
Do not apologize or use

tentative language here. Use
the strongest language that
you can, remembering to
accompany what you have said
with appropriate body
language. Here are some
examples:
So I cannot agree with you
So I must disagree
So I think you are mistaken
The two letters of the adverb
The Softening
Statement
State Reasons
Here you simply give the
reasons or justification for your
position. This can either be
done in a straightforward way,
or you can give a balanced view
of pros and cons,
explaining why you have come
down on the side that you have.
Indicate Process
This explains to the person the
process you will use to outline your
position or your reasons for the
stance that you have taken. Here are
some examples:
If I may, I would like to say
something about that ...
Copyright
2008
2012
Let me giveyou
my -reasons
Most peoples views are influenced by

their background, experience or
profession. You can show that you
recognize this within the context of a
softening statement. Here are some
examples: As an engineer I can understand why
you take such a position
As someone much older than myself,
with different values, I can understand
where you come from
Disagreeing
Gracefully
EXAMPLES
Position: I dont think you
should go out tonight
Affirmative 1. Yes
Softening 2. I can quite understand why you would like
me to stay in and keep
you company as I have done the last three Saturdays
Indicate 3. Let me explain why tonight is so important to
me
State 4. I particularly want to see this production of
Macbeth because it has
had excellent reviews and if I dont see it tonight I will
miss it
Disagree 5. So I have decided that I am going to go out
Compromise 6. But I am more than happy to keep you
company tomorrow.

Learning Objectives
What is
Assertiveness
The Need for

Assertiveness
Skills for
Assertiveness
Art of
Saying NO
Understanding
Self Evaluation
Behavior Patterns
Assertiveness
for Effective
Communication
Action Plan for

a New Assertive
You

The Art of Saying NO

Passive NO accompanied by
weak excuses and
rationalizations.
Say
NO
Aggressive NO
- Done with
contempt
Assertive NO -
is simple and
direct

Neither Nice Nor Nasty

Checklist for when you want to say `NO:
Do I really want this or am I pleasing someone else?
What is the benefit to me of saying yes?
If I do it will I enjoy it?
Do I have to say yes or no right now?
Do I need more information before I make my decision?
Do I want an alternative?
What is the cost of saying no?
our Steps To Saying No

.
Listen to the request - Make sure you understand the request

completely before coming to a hasty conclusion. Clarify if needed.
Say no immediately - You do not need to justify your decision. If

you start doing so, you will prolong the conversation unnecessarily.
Give a reason for your refusal Without giving a reason, you may
come off as uncooperative or hostile. A clear and honest reason.
Offer to find an alternative Let the other party know that you will try
to help them but you are unable to perform the entire request.

ractical Tips for Saying NO

Never say Yes
when you want
Stay
Start
Do resolved
Not
your
Feel
to say
Use
else
an you
not
sentence
Ask
shy.
let time
being
Most
with
to
will
empathetic
resent and
pushed
people
aThink
NO hesitate
over.
it over
repent
response.
what
to say NO.
you agreed to
do.
Just Say NO
When You
Want TO

Body language while saying NO

Practical Tips for everyone
Shake your
head no
when you
say NO.
Never smile
when saying
NO, it weakens
the message.
Avoid nods
and Aha s
when about
to say NO.
Stand up if
Preempt your NO
other person
when you sense
is up to make
unjustified
level eye
burden
contact while
is heading
saying
NO.
your way.All
er Assertive Words
Thank you is an interesting
phrase. We are brought up
to say please when we want
something. But, if we say
please we are asking the
person for something.
.
The thank
you becomes assumptive.
In other words you assume that what
you ask for will be done or given.
Thank You
Judicial use of thank you can be exceptionally

powerful.
I would like to be quiet now. Thank you.
I would like you to help me. Thank you.
I want you to pay attention. Thank you.

her Assertive Words

The conjunction if is exceptionally
powerful when you want to make a
concession or give something away.
If
The if acts as a piece of elastic with

which you can pull back the concession,
if you dont get what you want.
In life most of us let people have the pudding first,
hoping that they will do the decent thing and give us
what we want. If only life was that simple!
If you do this then I will ...

If you work harder I will ...
If you co-operate you can have ...

Other Assertive Words

When
This is another conjunction which is the
same as `if when you make it conditional.
It has the same power:
When you ...
When the work has been completed ...
When you stop making accusations ...

Learning Objectives
What is
Assertiveness
The Need for

Assertiveness
Skills for
Assertiveness
Art of
Saying NO
Understanding
Self Evaluation
Behavior Patterns
Assertiveness
for Effective
Communication
Action Plan for

a New Assertive
You

Assertiveness Skills for Better

Communication
Assertive,
Well
Non
Fact
Respec
Genuine
Thought
Elements
of
Aggressiv
based
tful
out
Effective
e
Communication

Non Verbal Aspects of

Assertiveness
Eye Contact
Voice Tone
Posture
Position and
Space
Facial
Expression
-Passive uses
very little
-Aggressive
never drops
eye contact
-Assertive
person uses
about 50 % of
the time
-Non Assertive
: Too Soft,
Hard to hear
-Aggressive:
Too Loud
-Assertive:
effective tone
modulation
-Passive: Fold
in themselves
and make
small fidgets.
-Aggressive:
Confront and
stand up.
Assertive:
Stand up tall
straight.
-Respect
keeping on the
same level.
-Sit down if the
other is.
-Stand up
when the other
is.
-keep arms
distance
-Face should
reflect the
emotion being
expressed.
-I am Angry
needs serious
expression.
Delighted
needs a happy
expression

Non Verbal Assertiveness

Gestures:
Notice these Gestures while interacting
Hands on hips: Aggressive
Nodding head : Yes
Pointing with a pen in a

aggressive gesture
Pointing with a pen in a
aggressive gesture
Clinching fist
Shaking Head : NO

erbal Assertive
Communication
Clarification:
Ask the speaker to be more
definitive about a point or to
clear up an assumption that
you are making or a conclusion
that you are drawing.
Restatement:
Say back to the pother
person what you have
heard him or her say.
Reflection:
Indicate what you both saw,
heard and interpreted when
the other person spoke.
Elements of Assertive
Communication
Soft
Assertion
Basic
Assertion
Empathetic
Assertion
Escalating
Assertion
Confrontive
Assertion
This is a kind of
statement that
does not require
anything of the
listener.
- A T-Shirt with
Save Whales
written on it does
not demand any
action from you but
lets you know the
stand of the person
wearing it.
This is more of a
simple statement
conveying what you
want out of a
situation. Simplicity
remains the key to
this kind of
assertion.
- I dont want to go
to the movie this
weekend
This is the most

effective type of
assertion one can
make. It tries to
imagine how the
other person may
feel.
- I Know that you
may be feeling
frustrated with so
many attempts, but
I just dont want to
leave any stone
unturned.
This kind of
assertion has a
specific
consequence
attached to it.
- If you get this
proposal accepted
Ill see to it that you
get a hike in the
forthcoming
review.
This is a type of
statement which is
made when a
mutual agreement
has been violated.
-We had decided
to complete the
quarterly reports by
Friday cease work.
Since that has not
happened so far
we will have to
work over the
weekend

Accepting responsibility by
Negative Assertion
A negative assertion is essentially accepting the responsibility
of a mistake that has been committed.
When George
Washington
said Im sorry Dad,
I chopped down the
cherry tree. it was
a case of negative
assertion.
When it is difficult
For people to say
Im Sorry they
avoid negative
assertion in a
manner that
hurts others feelings.
-Im Sorry you
felt that way but I
had to..

Learning Objectives
What is
Assertiveness
The Need for

Assertiveness
Skills for
Assertiveness
Art of
Saying NO
Understanding
Self Evaluation
Behavior Patterns
Assertiveness
for Effective
Communication
Action Plan for

a New Assertive
You

10 Step Action Plan

Step 8 : Gather Feedback
Make a list of people whom
you trust and ask their frank
and correct feedback.
Ask about your strengths,
confidence, assertiveness.
Work on them seriously.
Step 7: Get a Guru

Step 6: Compliment often
Find out one person whom
List people who matter and
you really admire and request
think 3 good things for each.
his mentorship.
-Compliment at least 3 people
Discuss your goals, ambitions,
everyday..
objectives and problems with
-Make use of I statements
your Guru.
10
Step 9 : Boost Confidence

Make efforts to boost self
esteem by adopting image
enhancement measures.
Work out to get in shape,
take care in your dressings
and personality traits.
Step 10 : Be at It
Remember to practice your
assertiveness skills on all
occasions.
Continual practice will help
gain confidence faster.
Step 5: Meet Problems

Upfront
Confront particular situations,
persons whenever possible.
You will sharpen your
assertiveness skills and in
turn build up confidence.
Step 1: Maintain Record
Maintain a log of all your
affirmations, goals,
ambitions, rights,
achievements etc
Read and update this
record regularly.
Step 3: Note to Analyze

Step 2 : Inspiration form
Step 4: Look back
Think what you want.
At the end of each day look
Idols
Script
out
what
to
say.
Read up on all your heroes &
back.
Learn
your
script.
Analyze the various aspects.
idols.
Practice
your
script
verbally.
Make a listCopyright
Practice and rehearse
of values, 2008 - 2012
Practice
your
script
with
affirmations and
attitudes to
on the new responses.
All
appropriate body
language.
inspire you to follow.
Be
Asserti
ve

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Assertiveness Skills

Copyright 2008 - 2012

The Need for

Action Plan for

Copyright 2008 - 2012

You can not fix the whole

Confirming confidently, positively.

An honest, direct, and

Assertiveness is the ability

Copyright 2008 - 2012

Copyright 2008 - 2012

Saying "yes" when you want

Deciding on, and sticking to,

Copyright 2008 - 2012

Understanding how to negotiate if two people

Understanding how to negotiate if two people

Having a positive, optimistic outlook

What Assertiveness does

The Need for

Action Plan for

Copyright 2008 - 2012

The Need for Assertiveness

Need for Assertiveness

Benefits of Being Assertive

Propels your career

Vaults you into leadership

Helps have better

Able to adapt to changing

Freedom from guilt

The Need for

Action Plan for

Copyright 2008 - 2012

Understanding Behavior Patterns

Passive Behavior Symptoms

Passive Behavior Reasons

Fear of upsetting others

Copyright 2008 - 2012

Copyright 2008 - 2012

Assertive Behavior Symptoms

Not expressing needs Honest, open, direct

Sorry to bother you

No (when appropriate) You cant be serious

Upright, balanced pose

The Need for

Action Plan for

Copyright 2008 - 2012

2. Are you able to exercise and express your strengths?

3. Can you easily recognize and compliment other

4. Do you have the confidence to ask for what is

5. Can you accept criticism without being defensive?

6. Do you feel comfortable accepting compliments?

7. Are you able to stand up for your rights?

8. Are you able to refuse unreasonable requests from

9. Can you comfortably start and carry on a conversation

10. Do you ask for assistance when you need it ?

If your answer is YES to all 10 questions, then You

More than 3 NO s for these 10 questions

1. Do you buy things you do not want because you are

2. When you do not understand the meaning of a word,

3. Do you feel responsible when things go wrong, even

4. Do you look directly at others when you talk to them?

5. Do you often text or email someone about a conflict

6. Do you feel intimidated by people in authority?

7. Do you generally have a poor and clumsy posture?