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Speaking in English
DANKA DRAI
ENGLISH LANGUAGE
TEACHER
Webinar outline
2
English
How to Communicate Effectively at Work
The negotiation process
Presentation outline
3
Disadvantages
What is communication?
8
Business communication
9
Discussion 2
10
Internal Communication
12
Upward Communication
Exchange information
Offer ideas
Express enthusiasm
Achieve job satisfaction
Provide feedback
Downward Communication
Transmit vital information
Give instructions
Encourage 2-way discussion
Announce decisions
Seek cooperation
Provide motivation
Boost morale
Increase efficiency
Obtain feedback
Internal Communication
13
Horizontal/Literal communication
Solving problems
Accomplishing tasks
Improving teamwork
Building goodwill
Boosting efficiency
External Communication
14
It leads to better:
Sales volume
Public credibility
Operational efficiency
Company profits
It should improve:
Overall performance
Public goodwill
Corporate image
It helps to achieve:
Organizational goals
Customer satisfaction
Quiz 1
15
Communication strategies
19
Approximation
Demonstrate the meaning with your hands, e.g. clapping to show 'applause'
Appeal for help
Ask the other person for help: e.g. 'What do you call...?
Conversational repair
20
Confirmation check e.g. So he didnt win, then?
Listener makes sure they have understood what speaker means
Comprehension check e.g. Do you follow me?, or Ok?
Speaker makes sure that listener has understood
Clarification request e.g. When you say so-so, what do you mean?, Pardon?
Listener asks Speaker to repeat, explain or rephrase
Repetition
Listener or speaker repeats their own (or the others) words
Reformulation e.g. So-so in other words, not very good
Speaker rephrases the content of what they have said
Completion
Listener completes speakers utterance
Backtracking
Speaker returns to a point in the conversation, up to which they believe that listener has
understood
Quiz 2
21
RESOURCES
Audio recorder -A digital audio recorder is an
excellent resource for getting more familiar with
spoken English. It enables you not only to listen
again to other speakers, but also to record yourself
speaking English.
Television / DVD - TV and video enable you to
exploit the visual element that is essential in face-toface communication.
Practice in front of the mirror.
notice people using and which you can absorb into your
own English
English
record and analyse the language that people use in
informal talk
listen carefully to what the other people in the
conversation
Discussion 3:
25
Quiz 3
26
Pros
Cons
Benefits
Drawbacks
Positive aspects
Negative aspects
Plus points
Minus points
Pluses
Minuses
Upside
Downside
Examples
28
new law?
Lets discuss the pros and cons of the marketing
campaign.
Lets list the benefits and the drawbacks of the
proposed policy.
The article discusses the positive and the negative
aspects of the recent political changes.
Examples
29
Quiz 4
30
Presentation outline
31
Discussion 4
32
communication
Step 2- Read everything you write aloud before
sending it
Step 3- Practice open body language
Step 4 - Listen as well as talk
Step 5 - Attend a public speaking course or lecture
Discussion 5
34
Now, could you say for yourself that you are a good
Its not what you say, but how you say it.
Communication is what separates a poor leader
Discussion 6
36
1. Open Meeting
2. Emails
3. One on One
4. Use Presentations
5. Communication via Training
6. Display Confidence and Seriousness
7. Use Simple Words
8. Use Visuals
9. Listen to Your Team Members
10. Use Body Language
Discussion 7
38
Discussion 8
40
Quiz 5
42
Discussion 9
43
best light.
Make yourself aware of how your approach, tone of
voice and mannerisms affect your co-workers.
Maintain eye contact with the person to assure them
that you're listening attentively.
Leave a line of communication open so you will be able
to handle problems before they escalate.
Familiarize yourself with your co-workers' non-verbal
signs so you will be able to tailor your behaviour
accordingly.
Discussion 10
45
Discussion 11
47
Quiz 6
48
the person with the message to send does it directly with the
receiver.
to be understood.
Make a conscious effort to truly listen without preparing your own
response in your head while the other person is still talking.
Start with, "So what I am hearing you say is..." Have the other person
affirm that you correctly received the message or offer adjustments as
needed. You may find that you are both on the same wavelength but are
having problems communicating your ideas clearly.
8. Use I rather than You: Start your sentence with "I" so the
Instead of saying, "You disrespected me when you didnt ask for my input
on that decision
Say, I felt a lack respect when l heard a decision was made and I was
not included in the decision-making process.
effective as "I wish I had been invited to the marketing meeting this
morning."
Discussion 12
52
Using similar words can help create harmony in the exchange and
makes the person you are communicating with feel like you are on the
same page. You can choose to match nonverbal gestures as well. Be
aware that body language can also communicate a lot.
If you have a strong opinion, explain why you feel this way. This
will allow others to evaluate your comments more effectively
Don't interrupt
Discussion 13
56
Quiz 7
57
Advice
58
IMPROVE LANGUAGE
IMPROVE PRONUNCIATION
WORK ON VOICE MODULATION
WORK ON BODY LANGUAGE
READ MORE
LISTEN MORE
INTERACT WITH QUALITATIVE
PEOPLE
Discussion 14
61
communication?
Give reasons and details to support your response.
Presentation outline
62
Discussion 15
63
1: Be a good listener
Discussion 16
65
example.
Quiz 8
67
Discussion 17
69
70
Discussion 18
71
stress in communication?
Not only while you are speaking in English, but
generally.
4: Assert yourself
Value yourself and your opinions
Know your needs and wants
Express negative thoughts
Receive feedback positively
Learn to say no
4: Assert yourself
"I know you've been very busy at work, but I want you to make
time for us as well."
Escalating assertion
"If you don't abide by the contract, I'll be forced to pursue legal
action."
Practice assertiveness
Quiz 9
74
Understanding communication
75
Understanding communication
76
Discussion 19
77
Definition
78
Verbal communication
79
Asking questions
80
open questions
'Could I summarise what you've just told me so I can check I've understood you?
right?'
multiple questions at once - 'When will you want it? Or don't you want it?
You can't get it anywhere else can you?
Asking these kinds of question does nothing for your credibility or your
Discussion 20
81
Discussion 21
82
Listening effectively
83
Active listening
Paying attention
Confirm your understanding
Asking questions for clarification
Discussion 22
84
Definition
85
Non-Verbal Communication:
body language/posture
gestures
how we dress or act - even our scent
Non-verbal communication
86
Non-verbal communication
87
Facial expressions
Avoid negative facial expressions, such as:
Discussion 23
89
Handshakes
Fig. 1
Fig. 2
Fig. 3
Fig. 4
Demonstrated by initiator clasping both hands around the
recipients hand.
-It is intended to give impression of companionship and warmth.
-Sometimes referred to as politicians handshake.
Fingertip Clasp
Presentation outline
102
Negotiation
Public Speaking
Essential skills every public speaker should
have
Seven Principles of Effective Public
Speaking
Discussion 25
103
Negotiating successfully
104
Discussion 26
105
Negotiation skills
106
Negotiation skills
107
Discussion 27
108
passive
aggressive
assertive
Give the reasons to support your response.
Don't:
confuse negotiation with confrontation - you should
remain calm, professional and patient
become emotional - remember to stick to the issue,
don't make it personal, and avoid becoming angry,
hostile or frustrated
blame the other party if you cant achieve your
desired outcome
Do:
be clear about what you are offering and what you
need from the other party
be prepared - think about what the other party
needs from the deal and take a comprehensive view
of the situation
be consistent with how you present your goals,
expectations and objectives
set guidelines for the discussion and ensure that
you and the other party stick to them throughout
the entire process
Do:
use effective communication skills including
positive body language
prepare for compromise
strive for mutually beneficial solutions
consider whether you should seek legal advice
ask plenty of questions
pay attention to detail
put things in writing
Discussion 28
114
problem solving
contending
yielding
compromising
inaction
Discussion 29
115
Agree
Disagree
concessions.
Suggest alternative proposals and listen to offered
suggestions.
Paraphrase others' suggestions to clarify and
acknowledge proposals.
Give and take.
fading counter-arguments
tired body language from the other party
negotiating positions converging
Discussion 30
121
Discussion 31
122
Discussion 32
124
Solution
125
Discussion
126
in your opinion?
Definition
127
Public speaking is
Presentations
Self-confidence
Feedback
Leading questions
"I just want to add that I think we can meet these goals" or
"I just think this plan is a good one.
The words "just" and "I think" limit your authority and conviction.
Don't use them.
Discussion 33
129
Body language
Think Positively
a fear of failure
Discussion 34
131
Discussion 35
132
your response.
Building Self-Confidence
134
want to go
Start managing your mind
And then commit yourself to success!
Building Self-Confidence
135
Building Self-Confidence
136
tougher
Increase the size of your commitment
extend the skills you have proven
Discussion 36
137
speech?
Give an example for it.
Research a topic
Focus
Organize ideas logically
Employ quotations, facts and statistics
Master metaphors
Tell a story
Start strong and close stronger
Incorporate humour
Vary vocal pace, tone and volume
Punctuate words with gestures
Discussion 37
141
speech?
Discussion 38
143
Quiz 10
144
Discussion 39
145
effective?
Give your opinion.
What is presentation?
146
talking to a group
addressing a meeting
or briefing a team.
Audience
It is hard to be relaxed and be yourself when you
are nervous.
The great presenters say that the most important thing
is to connect with your audience and the best way to do
that is to let your passion for the subject shine through.
Be honest with the audience about what is important to
you and why it matters.
Be enthusiastic and honest and the audience will
respond.
Quiz 11
151
Message
When planning your presentation, you
should always keep in mind the question:
What is the key message for my audience to take
away?
You should be able to communicate that key
message very briefly.
Message
Some experts recommend a 30-second elevator
summary or say it in no more than 15 words.
Whichever rule you choose, the important thing is
to keep your core message focused and brief.
And if what you are planning to say it doesnt
contribute to that core message, dont say it.
Audience
This sounds very easy, but a surprisingly large
number of presenters fail to do it.
If you smile and make eye contact, you are building
rapport, which helps the audience to connect with you
and your subject.
It also helps you to feel less nervous, because you are talking to
individuals, not to a great mass of unknown people.
To help you with this, make sure that you dont turn
5. Start Strongly
Discussion 40
156
mentioned tips?
Give an example and support your response.
Discussion 41
157
Answer
158
your opinion?
Prepare
Practice
Provide/Perform
Do you agree with this?
6. Remember
Slideshows
7. Tell Stories
Quiz 12
161
means of communication
Make sure that you are giving the right messages: body
language to avoid includes crossed arms, hands held behind
your back or in your pockets, and pacing the stage.
Slow it down, and make sure that you are breathing fully.
Quiz 13
167
Discussion 42
170
Presentation outline
171
Interpersonal Skills
Ten Ways to Improve Your Interpersonal
Skills
Discussion 43
172
Discussion 44
175
1. Smile
2. Be appreciative
3. Pay attention to others
4. Practice active listening
5. Bring people together
6. Resolve conflicts
7. Communicate clearly
8. Humour them
9. See it from their side
10. Dont complain
Discussion 45
177
Quiz 14
178
Key Points
Plan appropriately.
Practice.
Engage with your audience.
Pay attention to body language.
Think positively.
Cope with your nerves.
Watch recordings of your speeches.
Self-assessment
180
webinar was....
Was it useful?
Are you going to use some of these tips and
advice?
181