Contact Center Services Curriculum (Senior High School)

BACOLOD CITY NATIONAL
HIGH SCHOOL
SENIOR
HIGH
SCHOOL
CONTACT
CENTER
BACOLOD CITY NATIONAL HIGH SCHOOL

PROPOSED SENIOR HIGH SCHOOL COURSE
CONTACT CENTER
SERVICESpment
Facility and Equipment

CONTACT CENTER SERVICES
Core i3 Workstations Running Exclusive Simulator Software

Multimedia Projectors and Speakers
Fax Machine / Scanner / Printer
Ergonomic Chairs and Tables
Networking Equipment


TEACHERS QUALIFICATIONS
Bachelor of Secondary Education major in English or Business

Technology or TLE or Computer Education with LET/PBET
License and Certificate in Contact Center Services NCII
Baccalaureate Degree with completed supplemental units in
Education and LET/PBET License, and with Certificate in
Contact Center Services NCII
License, and with TESDA TM 1/2 Qualifications (Passed the
Versant Verbal Ability Test)


Education and LET/PBET License, and with TESDA TM 1/2
Qualifications (Passed the Versant Verbal Ability Test)
License, and with Contact Center work experience, preferably as
Subject Matter Expert / Tier 2 or 3 Agent / Call Quality Assurance
Team / Skills or Product Trainer
Education and LET/PBET License, and with Contact Center work
experience, preferably as Subject Matter Expert / Tier 2 or 3 Agent
/ Call Quality Assurance Team / Skills or Product Trainer


Prospective Students
Must have completed Junior High School

Has basic conversational English skills
Must pass and English reading and comprehension test
Physically fit to work on night shifts and changing shifts
Emotionally mature in dealing with difficult people /
customers


Proposed Uniform
Business Attire consisting of:

White, long-sleeved shirt
Black, long-sleeved overcoat
Black trousers or pencil-cut skirt
Black leather shoes






PARTNER AGENCIES / COMPANIES
Technical Education Skills and Development Authority

Bacolod - Negros Occidental Foundation for Information and
Communication Technology, Inc. (BNeFIT)
Philippine Call Center Institute
First Academy
Pan Asiatic Solutions Inc.
Telephilippines Inc. (Teleperformance Bacolod)
Transcom
TeleTech
Business Processing Association of the Philippines (BPAP)


NEEDS
Automated Voice Response Machine / PABX Machine

High Speed Dedicated Internet Connection


INSTRUCTORS PROFILES
Ma. Cristina Doriman
> AB English, M.A. Ed.
> LET Passer
> TESDA TM1 Candidate
> Former Customer Service
Representative, Pan Asiatic
Solutions
Chiradee Gustilo
> BS Nursing
> LET Passer
Representative, Convergys


INSTRUCTORS
Shem Gualdrapa
> BSE English, M.A. Ed.
> Call Center Finishing Course NCII
Representative, Teleperformance
Judith Vargas
> BS Commerce, M.A. Ed.
> PBET Passer
> Call Center Finishing Course NCII

Class 2013 - 77% Hiring Rate

Entrepreneurship Training Seminar
Call Center Site Tour
BACOLOD CITY NATIONAL

HIGH SCHOOL
SENIOR
HIGH
SCHOOL
CONTACT
CENTER

Contact Center Services Curriculum (Senior High School)

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BACOLOD CITY NATIONAL

BACOLOD CITY NATIONAL HIGH SCHOOL

BACOLOD CITY NATIONAL HIGH SCHOOL