Caterpillar Resources

Parts & Service

Sales Rep Tools to
Sell Cat Parts &
Service Value

Parts & Service Marketing

Types of Resource Tools

1.
2.
3.
4.
5.

Paper & electronic publications

Software
Systems
FlashNet
Contacts

Parts & Service Marketing

1. Paper & Electronic

Publications
Parts & Service Marketing Communications Materials
Catalog
Parts & Service Marketing e-PREVIEW
Parts Sales Kit (PSK)
IRMs (Information Release Memos)
One Safe Source
Management Guides
Data Sheets
Cornerstones
PCBs (Parts Competitive Bulletins)
Parts & Service Marketing

2000 Parts & Service Marketing

Communication Materials Catalog
Includes descriptions, pictures,
and media numbers for Parts &
Service Marketing
Communication Materials PEGP9800-11
Theres also Engine Advertising &
Product Support Directory for
Power Systems LEBQ0000

Parts & Service Marketing

Parts & Service Marketing

e-PREVIEW
Monthly release of all new
Parts & Service Marketing
Literature
In EAME through e-mail
Also for power systems (semi
monthly)
Subscription basis
Contact:
Trayford_Colin_A@cat.com.

Parts & Service Marketing

Parts Sales Kit (PSK)

Provides dealer personnel with
Part numbers
Product information
Features & benefits
Main source for Power Train, GET
& U/C
Available:
Paper Copy
CD
Electronic format (pdf) in FlashNet

Parts & Service Marketing

Information Release Memo (IRM)

New product and other

information important to
PSSRs
Act mainly as updates
between releases of PSK
Available only in electronic
format (through FlashNet)

Parts & Service Marketing

One Safe Source

Created for the customer who
performs their own repairs.
Includes

2000-2001 EDITION

Air intake and exhaust sections

Batteries
Chemicals, compounds
GET
Hardware
Lubricants
Operator
conveniences
Reman
V-Belts

Literature # PECP 9062 (EAME)

Parts & Service Marketing

Management Guides
Specific recommendations to
lower costs and increase
system life
DRIVE TRAIN - PEDP7027
ENGINES
- PEPD7028
HYDRAULICS - PEGP2068

Parts & Service Marketing

Data Sheets
Presents a specific
components value story
Product features and
benefits
Manufacturing quality &
process differentiation

Parts & Service Marketing

Cornerstones Brochures
General Overview of Cat Value
Several pages color brochure about:
Parts Quality
Maintenance
Repair Options
UNDERCARRIAGE PEDP6025
ENGINE PEDP6028
DRIVE TRAIN PEDP6029
HYDRAULICS PEDP5027

Parts & Service Marketing

Parts Competitive Bulletins

Published competitive test
reports where Cat shows
superior quality and value
Specific part quality and
performance comparison
between Cat and the
competition
Available only in electronic
format (through flashnet)
Parts & Service Marketing

Also available
Hose & Coupling Reference Guide
Headquarters for Hydraulics Promotion Kit"

PECP5030
PEWP9768

including a full service capability brochure, direct mail ideas, customer

meeting materials, repair option spec sheets, Yellow Page ads, clip art,
photos, and merchandising ideas on the CD.

Undercarriage Conversion Guide

Custom Track Service Handbook
GET services guide
CAT Tools & Supplies

Parts & Service Marketing

PEGP2806
PEKP9400
PEXT8034
NECG0604

2. Software

Customer Meeting Package

OMG (Overhaul Management Guide)
HIS (Hydraulic Information Service) &
HIS WEB
CSA Toolkit (see FlashNet)
CTS - Custom Track Service

Parts & Service Marketing

Customer Meeting Package

Includes
Listing of existing reference and
support material.
Color photos of failed will fit iron.
Cornerstone Brochures.
Complete instructions on how to
customize and use the package.
Digital slide show on CD-ROM with
speaker notes

Hydraulics - PEKP7027
Power Train - PEKP6026
GET - PEKP7028

PEKP6026-01
Parts & Service Marketing

Overhaul Management Guide

(OMG - 3.11)
Windows based PSSR Sales Tool
Quick/ accurate way to calculate optimum estimated life to
overhaul for Cat engines and transmissions
Allows for individual machine operating factors
i.e. maintenance, operator technique, oil used, use of
fluid analysis, type of fuel used, etc.
Act as a consultant to the customer
Identify before failure repair opportunities
Generate related parts and service sales
CSA section

Parts & Service Marketing

Your Best Hydraulics Source: H.I.S

Computerized Library of Hydraulic Parts Information
Five Modules:

Hose and Couplings

Cylinders and Cylinder Seals
Pumps and Motors
Seals and O-Rings
Valves

Parts & Service Marketing

How to Access H.I.S

On-Line
Updated Regularly
Requires TCP/IP Connection,
Assigned User ID and Password
Software Downloadable FREE from FlashNet
CD-ROM
Updated Twice/Year
US$50 Annual Subscription Fee
JERC2281 (Aug. 2000)
For Dealer Use Only!
Hose and Coupling Information System (HCIS) JERC2282.
Customer version of HIS only for hose & couplings.
HIS Training CD PEXT9040

Parts & Service Marketing

What H.I.S Allows You to Do

Identify Availability of Seal Kits and Reman

Cross-Reference Other Makes to Cat Parts
Help Develop Repair Quotes
View Assembly or Group Consist
Check a Parts Status
View Pump Test Procedures
Search with Part Number, Machine
Model or Serial Number Prefix,
Group
Function & Physical
Dimensions

Parts & Service Marketing

HIS WEB
Provides free access to the H.I.S. database via the
Caterpillar Extranet
Up to date information
Easy to use
Available in Spanish, French, German and Portuguese.
For Caterpillar and Dealer use only, it replaces the online version, which will be discontinued March 1, 2002.
Look in FlashNet/prod support/parts products/
/hydraulics/HIS for registration instructions and updates

Parts & Service Marketing

3. Systems
TMI (Technical Marketing
Information) & TMI web
Antares (Parts Order
Processing System)
SIS (Service Information
System) & SIS web

Parts & Service Marketing

TMI - Technical Marketing Information

Benefits of Using TMI
Up-to-date Information
Available Kit Detail
(consist)
Gaskets
Bearings
Engine Ratings and
Data
Vehicle Performance

ACF2/IMS APPLICATION SELECTION MENU - REBECCA A DAILEY

RADD7H2

TO SELECT AN APPLICATION PLACE AN "S" IN FRONT OF YOUR SELECTION AND PRESS THE
ENTER KEY OR ENTER THE APPLICATION NUMBER BELOW (LAST LINE) AND PRESS ENTER. IF
YOU KNOW THE PROGRAM SELECTION NUMBER AND WANT TO BYPASS THE PROGRAM
SELECTION
MENU ENTER THE NUMBER ON THE LAST LINE AND PRESS ENTER.
________________________________________
APPLIC. APPLICATION
APPLIC. APPLICATION
X NUMBER DESCRIPTION
X NUMBER DESCRIPTION
_ ______ ______________________________ _ ______ ______________________________
GKN401 TMI - GENERAL ENGINE DATA
GKN402 TMI - ENGINE AND COMP PERF
GKN403 TMI - RATING AND CERTIFICATION
GKN404 TMI - DATA INDEX
s GKN405 TMI - PRODUCT SUPPORT
GKN502 TMI - VEHICLE PERFORMANCE

APPLICATION SELECTION NO. ==>

PROGRAM SELECTION NO. ==>

Parts & Service Marketing

TMI web https://tmiweb.cat.com/

Parts & Service Marketing

TMI web
Accessible
also through
SISweb,
provides info
on:
plus
flashfiles.

Parts & Service Marketing

TMI web
1. Input
reference
number
2. Select
reference type
(part or serial
number,
arrangement
number, )
3. Retrieve
data or xref

5. If theres a
parts list, you
can double
click on any
part to get part
info.

4. Select the
tab that
contains the
desired
information.

Parts & Service Marketing

A computer system that

processes a customers
order.
Antares Parts Ordering
(APO) sends the order
to Facility Logistics
which will fill the order
and ship the material.
Host Application -DTSO

Parts & Service Marketing

ANTARES
Various functions can be performed such as:
-Price Inquiries
-Back order file inquiring
-Emergency Order status Inquiry
-New Release Inquiry
-Stock order data entry

Parts & Service Marketing

SIS web https://sis2001.cat.com/

SIS is available on CD, DVD or through
the web.
Includes:

parts numbers & parts information

technical information
service letters, TIBs, service magazines
operation & maintenance information

Parts & Service Marketing

4. FlashNet
https://cosa.cat.com/
Under the product support section
youll find:
EAME Product Support Contact
lists & FAQs
PSKs, CSAs, Marketing
intelligence, service, pricing,
Sections for main parts
products (GET, U/C, filters,
reman, ) with:

Communication materials
Presentations
Cross-reference files (reman)
Useful links

Parts & Service Marketing

5. Contacts
1.
2.
3.

Dealer Technical Communicators (TC)

Your Caterpillar Parts/Customer support Rep
Applicable Product Support
or Parts Marketing Contact

Parts & Service Marketing

Summary
Systems

Paper

Communication Catalog & Preview

PSK (Parts Sales Kit)
IRMs (Information Release Memos)
One Safe Source
Management Guides
Data Sheets
Cornerstones
PCBs (Parts Competitive Bulletins)

Software
Customer Meeting Package
OMG (Overhaul Management Guide)
HIS

TMI (Technical Marketing

Information) & TMI web
Antares
SIS & SIS web

FlashNet

https://cosa.cat.com/

Contacts

Dealer Technical
Communicators (TC)
Your Caterpillar Parts Rep
Applicable Product Support
or Parts Mktg Contact
https://cosa.cat.com/infocast/frames/
prod_supp/contacts_us/

Parts & Service Marketing

Self-Training
CAT Parts Pro self training program PEMT1001
Read SIS web users guide
Training CDs
GET bucket systems PEXT8030
GET Maintenance tips PEXT8032
HIS
PEXT9040
DRIVE TRAIN parts PEXT9043

FlashNet Training website

Parts & Service Marketing

TIPS
Looking for
Use as primary source
Where in FlashNet
GET, U/C Parts ------------------------- PSK and recent IRMs
Machine/Engine Part nos ----------- SIS web, SIS or parts manual
Parts serviceability info ---------------- NPR in SIS web
Reman part numbers ------------------ FlashNet/Prod. support/reman/reman part xref
Hydraulic components ----------------- HIS web
Engine parts & technical info -------- TMI web
Marketing Literature & Media -------- FlashNet/Literature & media/Sales libraries
Presentations ---------------------------- FlashNet/Prod. support/Parts Products/
Prod. support contacts ---------------- FlashNet/Product support/Contact us/Contacts
Hardware, lubricants, belts ---------- One safe source
Fluids, filters ----------------------------- FlashNet/fluids or filters sections & IRMs
Parts distribution problems ---------- Contact your Grimbergen order analyst
Most of the above can be accessed directly or indirectly through FlashNet
(additional passwords might be needed for some applications)

Parts & Service Marketing

TIPS
If you want to access
a section in flashnet,
but dont
know/remember
where it is, go to site
map, change to
viewing level depth 5
and do a find on
page with your
browser for the
keyword/title that suits
the section you look
for.

Parts & Service Marketing