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COMMUNICATION
SKILLS
September 8, 2014
Todays class
Goals
Reminder:
Engagement
In fours
Doctors office
Interviews where people were asking you
for information
Being a student in a classroom in which the
instructor does or does not foster
interaction
Engagement
Facilitative conditions
Facilitative conditions: 3
categories
Empathic communication
Respect
Authenticity or genuineness
Empathic communication
PAIR UP!
Next
Discuss:
Good signs
They
Lets review
Westernized assumptions
Teenagers
Children
Older adults
People from other regions of the country
People from different ethnic backgrounds
People from different religious
backgrounds
People from different racial groups
People from different economic classes
Ask.
No really, ask.
Ask the client, ask others in the clients
community what the expectations might
be.
Make sure you are listening more than
you are talking.
Pay close attention to client responses.
Dont be too rigid (or too flexible) with
rules and expectations.
Confrontation
Confrontation
Wrapping up
Next week