ERP

A Case Study of BPR : Banking

Software

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Process

Need of ERP
Barriers to change.
Ineffective coordination and communication.
Strategies applied not customer oriented.
Can not handle changing business Environment
Can not take benefits of emerging technologies.
Information is not at a glance

Enterprise Resource Planning (ERP)

Automates and integrates core business processes
(Customer orders, Scheduling operations, and keeping inventory) .
Assists in defining business processes
Protect critical business data and give secured access
Enables to plan work load based on existing orders and forecasts
Provides the tools to give a high level of service to customers
Translate data into decision making information
Drive huge improvements in the effectiveness of any organization
cost reductions of materials and Labor
Improved customer service and sales and accounting controls

ERP Software Modules

ERP Delivers single database used for software modules such are:
Manufacturing : Engg. ,Scheduling, Capacity, Workflow & Material Mgmt, Cost Mgmt
Supply Chain Market :Order to Cash, Inventory
Financials : General Ledger, Cash Mgmt, Account Payable & Receivable, Fixed Assets
Project Management : Costing, Billing, time and expense, Activity Mgmt.
Human Resources : Payroll, Training
Customer Relationship Management : Sales & Marketing, Call Center Support

ERP & Related Technologies Structure

Business Process Reengineering (BPR)
Management Information System (MIS)
Executive Information System (EIS)
Decision support System (DSS)
Supply Chain Management (SCM)

Other Related Technologies of SCM

E-procurement
E-Logistics
Internet Auctions
E-markets
Electronic business process optimization
Business objects in SCM
E commerce.

Introduction to Business, Process and Reengineering

Process
Characteristics:
A specific sequencing of work activities across time and place
Have beginning and an end
Clearly defined inputs and outputs
Customer-focus
Process ownership
Measurable and meaningful performance
Reengineering:
Rethinking and radical redesign of core business processes
Achieve dramatic improvements (e.g. quality, cost, and cycle
time)

Business Process Reengineering (BPR)

Uses break down strategy and repetitive tasks performed in sequence by specialists.
Specialization of labor: Individual jobs become simple
Sequential processes: Processes are implemented in the hierarchy
Narrow and repetitive jobs: De-skilling the work forces
Managers job is to control the quantity, cost, and quality of the work performed.

BPR Team Structure

Hierarchical structure
Examples of BPR
Ford
Mutual Benefit Life Insurance
Capital Holding Co.
Taco Bell

A BPR Framework

Technology

Organization

Job skills
Structures
Reward
Values

Enabling technologies
IS architectures
Methods and tools
IS organizations

Process

Core business processes

Value-added
Customer-focus
Innovation

Business Process Meta Model

Methodology Components of BPR

Work Breakdowns
Phase
Task

Deliverable

Step

Are Involved
in

Apply to

BPR Team Structures

Role

Participant

Methods and Tools

Use

Concept
Method

Tool

BPR Failure Factors

Resistance to change

Resistance to change

Employees Fear of
losing job
Doubtful about project
result
Feeling uncomfortable
with new working
environment

Use of BPR in Public Sector

Less wiling to initiate BPR efforts.
Public and private organizations derive differing benefits from
BPR.
Need to be initiated top-down (economic, political support and
feasibility).
A small-scale approach to BPR increases success rates of BPR
endeavors

Essentials of Research Paper

Title of the research paper
Abstract
Key Words
Introduction of the topic
Statement of the problem
Objectives of the study
Significance of the study
Literature review
Methodology
Research design
Data sources tools
Method of data analysis
Data analysis and interpretation
Data sources tools
Method of data analysis

Findings and suggestions:

Findings:
Suggestions:

References

BPR
A Case Study Banking Software

Progress of Banking Software

Manual Banking System (Book Keeping)

Back Office of a Branch
Online Banking of a Branch
Core Banking of a Bank (Intra Branch Connectivity)
e-Banking (Inter Bank Connected)
Use of Electronic Cards (ATM, Credit Card etc.)
National Electronic Fund Transfer(NEFT)

(money transferred within Indian banks batch wise)

Real Time Gross Settlement (RTGS)

Cheque Truncation System(CTS) (optimization of Cheque clearance )
Linking of Govt. Subsidy transfer process ( LPG etc.)
M-banking (Location Independent, uses mobility )
Payment Banks (E.g. PayTM promote cashless transaction , increase in transparency and financial inclusion
)

Core Banking System Integration Services

Program Management
Local Development
Requirement Gathering and Gap Analysis
Integration
Parameterization and Configuration
Data Migration
Upgrades
Quality assurance
Knowledge Management and End User Training

Software Progress - Manual Banking System (Book Keeping) : Introduces

ERP & Follows BPR as Follows

Progress
of Banking
S/W
Back Office
(branch,
Single
User)
Online
Banking
(Role Based
Multiuser)

Technology Used
Hardware

Computer, Printer

Computer, Printer, NOS,

UPS, Server, Scanner,
Camera, Passbook Printer
Computer, Printer, NOS,
Internet Facility, UPS,
Scanner, Camera,

Front End

Back End

Use of
Languages

Database
System

Use of
Languages

RDBMS, Use of
Security
measures

Web Languages
RDBMS, Use of
(VB, JAVA, C#),
Security

Core Banking and Its Interfaces

Progress of Banking
Software
e-Banking
Use of Electronic Cards
National Electronic Fund
transfer(NEFT)
Real Time Gross Settlement
(RTGS)
Cheque Truncation System(CTS)
Linking of Govt. Subsidy transfer
Process

Hardware

Uses all
the
required
Hardware
of Core
Banking

Technology Used
Front
Back End
End

Design
Interfac
e
Softwar
e
Same as
Core
Banking
Requireme
Apps
nts
and
Interfac

Interface for - Back Office

Interface for Online Branch Banking

Interface for- Core Banking

Use of Data center

Interface for E-banking

State Bank of India

Month /
Year

Interface for - ATM

Use of ATM cards

Interface for Fund Transfer (RTGS, NEFT)

Interface for Mobile banking (m-banking)

Interface for Mobile Banking (Personal Page)

Mobile
Banking

Linking of Govt. Subsidy Transfer

Paytm is an Indian e-commerce

shopping website launched in
2010, owned by One97
Communications which initially
focused on Mobile and DTH
Recharging. The company is
headquartered in Noida, India.
It gradually provided recharging
and bill payment of various
portals including electricity
bills, gas bills, as well as
telephone bills. Paytm entered
India's e-commerce market in
2014, providing facilities and
products similar to businesses

Interface for - Paytm

Interface for - Paytm

Research Opportunity

Thank You