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C&S Wholesale Grocers:

Self-Managed
Teams
TEAM MEMBERS:
1 ) R E N ATA R O E L A N

4) MAXMILLIAN CHEN

2 ) S I S KA A R I YA N T I 5 ) J U N G M I N L E E ( JA D E )
3 ) C H A N I PA S R I S O M B O O N KU L

Background Information
Founded in 1918 by Israel Cohen & Abraham Siegel
Business Area : Warehousing and Distribution
Companys strength: Innovation and attention to customer service creating
competitive advantage
WWII, Lester Cohen took the lead working for commissaries supplying grocery
products on military bases
1958, Won Big D supermarket account, begin to have strategy to acquire larger
supermarket accounts
Rick Cohen, grand child relocated the warehouse facility to Brattleboro
Early 1988, landed its biggest single account as the Principal Wholesaler to all of A&P
stores in New England

Warehouse Flow Chart


Inbound

Warehou
se

Outboun
d

Inbound Trucks

Outbound shipping area

Loader shrink wrap each


pallet

Receiver

Selectors load into pallet


jack

Supervisor for shipment


audit

Inbound receiving bays


truckload

Forklift operators to
designated pick slots

Place the pallets onto


empty trailers

Unload pallet of inbound


goods

Receiving area for


inspection by receiver

Drivers load pallet to


trucks to destination

Companys Problem

Self-Managed Team
CHARACTERISTICS

Self-Managed Team
PRINCIPLES TO BE APPLIED IN C
&S

Self-selecting rather than assigned

Power to remove any member for any performancerelated reason


Compensation based on total team productivity &
equally distributed within the members
Bonus quality accuracy
Deduction from pay error

Leader in Self-Managed Team


External leader is recommended for self-managed team Despite the
autonomous activities, decision making from higher levels in the organization
is still necessary

Main skill
Being in the middle of a managerial no-mans land, managing the boundary
between team & organization
holding accountable for the groups performance

Four functions:
Relating

Persuadin
g

Scouting

Empoweri
ng

The Work of the External Leader

Cross Functional vs Self-Managed


Team
Basic Diagram
Cross-functional team

Self-managed team

Cross Functional vs Self-Managed


Team
Implementation Diagram
Self-managed team

Cross-functional team

D
T
1

EL

T
2

B
T
3

EL

T
4

EL

T
5

D
T
6

Questions
What formation of self-managed team should it be?
Applicable Shift

One Shift

All Shift

Composition of
Team

Different Levels
(Experienced x Junior)

Within Same Level


(Experienced or
Junior)

Formation of
Team

Cross-functional

Organized by
function

Questions
Timing for Implementation Before or After the Peak Season?

Advantage
Before

After

More efficiency
Increase productivity
Able to fulfill all customers
demand

More trials and errors


Could achieve higher
improvement level

Disadvantage
Smooth transition not
guaranteed
Performance below
expectation
Overwhelmed by high
demand during the peak
season

Recommendations

END.