Interpersonal communication

Csilla Bertkov

 Communication

a process
involving the deliberate or
accidental transfer of meaning

Intrapersonal

communication
one communicator
Interpersonal communication
more communicators

Dyad two people who are

communicating

Interpersonal competence - The ability

to use appropriate communication to build
and maintain an effective relationship.

The essential elements of

interpersonal communication

People

Impersonal communication

Intimate communication

communicating with someone based on limited

knowledge,
treating him as a member of a group
showing your attitude towards the group
you know the person
differentiating the individual from the group
treating him as an individual
Intimate communication

Role duality - simultaneously performing the roles of

sender and receiver

Message
We

can detect the message

through our senses:
Auditory
Visual
Gustatory
Olfactory
Tactile

Message
Everything

we do as a sender or a
receiver has potential message value,
e.g.:
whom we speak to
what we choose to speak about
what we do as we interact
the words we use
the sound of our voices
our posture, facial expressions, touch,
smell

Channels
Connects
Sending

the sender and the receiver

and recieving through our five

senses.
Use

multiple channels at the same time to

communicate a single message.

Usually,

communication is multichanneled
because we can use our different senses.

We

can also switch from one channel to

another.

Noise

Anything that interferes with or impedes our

ability to send or receive a message.

Internal noises: psychological state,

intellectual ability, physical discomfort,
personal thoughts and feelings, hunger,
racism, sexism

External noises: the words used, the

environment, overly warm space, a loud siren,
an unpleaseant smell, and too many
conversations around us

Context

The setting in which communication takes

place.

Environmental context - the physical location

of the interaction.
Cultural context - beliefs, values, and rules of
communication.
Psychological context emotions
Situational context
Physical context

Feedback

Information we receive in response to

messages we have sent.
Verbal and nonverbal
Positive feedback - reinforcing function
Negative feedback - corrective function
Internal feedback: a persons response to
his or her own performance.
External feedback: responses received from
others.

Feedback

Low-monitored feedback: sincere and

spontaneous; delivered without careful
planning.
High-monitored feedback: has a specific
purpose; sent intentionally.
Feedforward: sent before the message as a
means of revealing something about to follow.
Phatic communication: a message that
opens a communication channel, such as
preface. Superficial interaction designed to
open the channel between individuals.

Effect

The influence of the communication.

One person may

feel the effects more than the other.

react more quickly than the other.

The effect does not have to be observable.

An effect can be

Emotional - fall into depression

Physical heart starts to beat faster
Cognitive - develop new ways of thinking
or any combination of the three.

Linear model of interpersonal

communication

Interaction model of
interpersonal communication

Transactional model of Interpersonal

communication

The characteristics of interpersonal

communication

Axioms of communication

Functions of interpersonal
communication

psychological functions by enhancing selfother understanding

social functions by meeting our needs for

affection, inclusion, and control

information functions by promoting the

sharing of knowledge and reduction of
uncertainty

influence functions by enabling us to use

strategic communication to achieve goals.

Thank You for Your attention!