Knowledge Centers

Capacity Building
Connected
Communities
Hital Muraj
Academy Manager & CSR – East and
North Africa
hmuraj@cisco.com
Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 1
Networks and People
For Thousands of Years,
Networks have connected people in all facets of life—

families, communities, institutions, commerce.
Cisco’s CSR Principles
 Long term commitment
 Focus on measurable impact
 Thinking globally, acting locally for today and future
generations
 CSR is everyone’s responsibility at Cisco
Cisco Networking Academy Overview
Entry Level Networking Skills Education

Focus: Individuals and Underserved Communities
Large and 165+ Countries

Global 750,000+ Students/Year
3 Million+ Students over 12 Years
Diverse Students: Age, Gender, and

Students and Challenging Circumstances
Communities
Communities: Mature and Developing Countries
Diverse Universities, Community Colleges, Vocational

Educational Schools, Secondary Schools, Non-profit
Institutions Organizations, Second Chance
Program in Kenya

1
1 121 1 13
1 1
1
27 Academies – Universities, Polytechnics

8,834+ Students since Inception, 34% Females
95 instructors, 20% Females
Key Findings:
• The Networking Academy has increased career opportunities for students;
• nearly two-thirds of students find employment.
• Three-quarters of those finding employment have positions that include networking
functions.
• Two-thirds find employment in the private sector.
• Over 10 percent of former students start their own business
“Before I had no job, no focus in life; but with just a Cisco certificate, I am now a self-employed young man
with awesome potential in the future.”
“The major change is that I’ve started my own small business.”
Presentation_ID “I learned that after attaining knowledge of networking, setting
© 2008 Cisco Systems, Inc. Allup
rightsmy own business
reserved. was the best option.” 6
Cisco Confidential
Making a difference…
 Reaching out to underserved population
Kibera – created employment
Deaf Aid – 4/15 students employed
Academies in rural areas
 Kenyan student tops in EMEA
 Close collaboration with the Government
MoU with Ministry of Higher Education,
Science & Technology
Ministry of Information & Communication
“The two great
equalizers in life
are the Internet
and education.”
John Chambers
CEO, Cisco Systems
“Let there be work, bread,
water and salt for all”
Nelson
Mandela
Objective
To bring to bear the power of ICT to
addressing the basic human needs, access
to education, access to healthcare and
individual economic opportunity for least-
served populations in Africa.
Currently are working in
Near future
In a year
CKC- the Circles of Influence
Virtual CKC (Using mobile devices)
Community Outreach
CKC
A Physical CKC
A Community Knowledge Center
Finance
consultation
loans “MY Money” ESL
Business
- WiFi service to public buildings mentoring
- National and local beehive portal

- Community Connectors
- BPO/Call Centres
- PC Clinics
Clinic
- Health services (community clinic)
- Professional / personal skills training center
School
- SMB consultation and assistance
- Office services
Partnering with Safaricom – Connectivity &
Services
Internet
Leveraging our investment:

• Safaricom is providing connectivity
CKC - Sega to all our centres
• CKC to provide Safaricom services,
will help with sustainability
• Smarter ways of managing the
centre – M-PESA for e-Learning etc
Internet
School
School School
School
The process
CKC managers part

of a social network CKC
Community portal
(community of Managers ‘ training
practice) COUNTRY COMMUNITY
Offering services:
Beehive
Needs assessment, CKC Internet
Capacity building Map community
manager needs Variety of courses
to NGO’s and assets
Office services
COUNTRY CKC Media and movies
Mobile phones charging
National portal
COUNTRY
Empowered SMB install

connectivity in the CKC Community applies for
Empower local technology Secured building
CKC
SMBs community of SMBs CKC manager candidates
practice
CKC broadcast internet COUNTRY COMMUNITY
services
CKC
Community of Practice
CKC
managers
Social
Network
Continuous
Continuous needs and assets Exchanging
needs assessment in mapping in the ideas,
the community community continuance
support
CKC
Offering more
relevant services
Updating portal, add
more relevant
content
Community portal
CKC evolution
evolution
Connected Communities
Community of
Community of Practice (Health)
Practice (SMB,
entrepreneurs)
CKC
SMB’s Clinic
Police
Community of Community of
Practice (Security) Practice (Education)
School
Outreach
Community / world
Infrastructure and
Communit
y of
practice
)(Web 2.0
The Community Development
Physical communit
location y Portal
ICT Social &

Infrastru Youth Local
cture Activities partnershi
access
p
Sustainability
Capacity
building of
Cellular local NGOs
and
virtual
Services
Education, Center
managers
Training
Health training
Ecosystem
Communit Training
Content and
y and
Connector Certificati
s on
services
Entrepreneurshi
p
Ethiopia
Rwanda
Kenya
Cameroon
Nigeria
Karachuonyo – Pala Market
Nyangweta Center
Sega Silicon Valley
Transformation…. Entire village connected
Impact… a few …
“Through the ICT Skills I
acquired at SSV, I was able
to create a digital OB and
was promoted to Senior
Officer, Sega Police Post”,
Peter Mbuthia
“After school I go to the

community centre and use
computers and I now have an
email address”, Barack
Odongo
“I now have a place to socialise with

the community and I look forward to
weekends, because we go to watch
cinema”, Magdalene Awiti
“The transformation of Sega Silicon Valley into

a small web hub has assisted me a great deal
as it has saved me the agony of cycling to
Rambula and Ukwala community libraries
where I could go yet some of the books
needed are not available”, Vincent Odhiambo
Impact…
“After school I go to the

community centre and use
computers and I now have an
email address”, Barack
Odongo “I now have a place to socialise with
the community and I look forward to
weekends, because we go to watch
cinema”, Magdalene Awiti
“The transformation of Sega Silicon

Valley into a small web hub has
assisted me a great deal as it has
saved me the agony of cycling to
Rambula and Ukwala community
libraries where I could go yet some of
the books needed are not available”,
Vincent Odhiambo
A Successful Journey
The Journey Continues

Knowledge Centers

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Capacity Building

Networks have connected people in all facets of life—

Entry Level Networking Skills Education

Large and 165+ Countries

Diverse Students: Age, Gender, and

Diverse Universities, Community Colleges, Vocational

27 Academies – Universities, Polytechnics

Virtual CKC (Using mobile devices)

- National and local beehive portal

Leveraging our investment:

CKC managers part

Empowered SMB install

ICT Social &

“After school I go to the

“I now have a place to socialise with

“The transformation of Sega Silicon Valley into

“After school I go to the

“The transformation of Sega Silicon

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