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Quality Standards

ISO 9000
What it is?
ISO 9000 = The International Organization for
ISO is a federation of the national standards bodies of
nations from around the world.
ISO 9000 is an international quality standard for goods
and services.
Aim of ISO;
Historically: To ensure that the product or services provided by
registered organizations are consistently fit for their intended
New aim: To enable organizations to better serve their
customers and be more competitive

ISO 9000
Some of the requirements in ISO 9001 (one of
the standard is ISO 9000) are;
o A set of procedures that cover all key processes in the
o Monitoring processes to ensure they are effective;
o Keeping adequate records;
o Checking output for defects, with appropriate and
corrective action where necessary;
o Regularly reviewing individual processes and the
quality system itself for effectiveness; and
o Facilitating continual improvement

ISO 9000
ISO 9000 does not set any specifications for
Rather, it sets broad requirements for the
insurance of quality and for managements
More on prevention rather than inspection and
ISO 9000 is about standardizing the approach
organizations everywhere take to managing and
improving the processes that ultimately result in
their product and services.

Benefits That Registered Organizations Can

Enjoy from ISO 9000
Wider Customer Acceptance of products
and services.
Improved effectiveness and reliability of its
Improved Quality of products and
Improved Organizational performance and

ISO 9000

ISO 9000 is composed of three standards;

1. ISO 9000:2000 Quality Management Systems
Fundamentals and Vocabulary
2. ISO 9001:2000 Quality management Systems
3. ISO 9004:2000 Quality Management Systems
Guidelines for Performance Improvements

ISO 9000:2000, Quality management

Fundamentals and vocabulary.

Covers the basics of what quality management

systems are
Contains the core language of the ISO 9000
series of standards.
A guidance document, not used for certification
purposes, but important reference document to
understand terms and vocabulary related to
quality management systems.
In the year 2005, revised ISO 9000:2005
standard has been published, so it is now
advised to refer to ISO 9000:2005.

ISO 9001:2000 Quality management systems

For use in any organization which designs,
develops, manufactures, installs and/or services
any product or provides any form of service.
It provides requirements to achieve customer
satisfaction through consistent products and
services which meet customer expectations.
It includes a requirement for the continual
improvement of the Quality Management

ISO 9004:2000 Quality management systems

Guidelines for performance improvements.
Covers continual improvement.
Advice on what do to enhance a mature

Comparative Scope of ISO 9000 and Total

Quality Management
Total Quality Management is the organization wide
management of quality. Management consists of
planning, organizing, directing, control, and assurance.
TWO principal quality initiatives are;
Total Quality Management

There are some relationship between these two.

ISO 9000 and TQM are not interchangeable (not same).

ISO 9000 is compatible and is a subset of TQM
ISO 9000 is frequently implemented in a non-TQM environment
ISO 9000 may be redundant in a mature TQM environment.
ISO 9000 and TQM are not in competition.

Total Quality Management Characteristics Compared with

ISO 9000
Characteristics of TQM
Customer Focus (Internal and External)

ISO 9000:2000


Obsession with Quality

Scientific approach to problem solving
Long-term commitment



Continual Process and Product


Education and Training Intensive

Freedom through Control

Unity of Purpose
Employee involvement and empowerment


The primary difference between ISO9000:

2000 and TQM is in the degree to which
the total organization is involved.
TQM requires the involvement of all functions
and levels of the organization.

Compatibility of ISO 9000 and Total

ISO 9000 is compatible with and can be viewed
as a subset of TQM.
Organizations that already apply TQM in a
mature level can find it easy to implement ISO
Because TQM has its top-management
commitment, documented processes and
procedures, continuous improvement, obsession
with quality etc.
This means, TQM requires everything required
by ISO 9000.

No international certification for TQM.

So, even a mature TQM organization may
find it necessary to seek ISO 9000 to
satisfy demands of its customers.
On the other hand, traditional organization
that is registered under ISO 9000 may find
it needs the larger TQM to stay

Movement from ISO 9000 to TQM

and vice versa
An organization that has its process
documented and under control, such as a
company involved in TQM, should find it
relatively easy to prepare for ISO 9000
Company that already have ISO 9000 can
have an advance start towards TQM.