Content

1.DMAIC is
2.Objectives of DMAIC training
3.Starting point
4.Where can we get ideas for the Project?
5.Main points of Project Selection
6.7 steps for Project Selection Process
7.Project reviews (3)

DMAIC is

Define the problem and

customers requires

Control and monitor

your improvement

DMAI
C
Improve the process to
remove causes of
defects

Measure the defects

and process operation

Analyze the data and find

causes of defects

Objectives of DMAIC training

Understand the customer

Understand the background of Six Sigma and Six Sigma strategy
in your business
Learn about DMAIC cycle and its tools
Understand the key roles and responsibilities within
organization
Actively apply the lessons learned to real project
Calculate process capability and process perfomance levels
Gain an increased understanding for descriptive statistics and
basic statistical tools
Practice facilitation skills to lead team meetings successfully
Receive further insight into process thinking and using process
oriented approaches

Starting point

Any IDEA for a project where a process is to be improved should be

driven by your customers needs:

Where can we get ideas for the Project?

Input/feedback from customers

Customers complaints
Surveys
Brainstorming
Focus groups
Outcome or impact of other project
Internal needs assessment
Mystery shopping

Main points of Project Selection

Some points must be considered when a project is selected:

Think about your processes and base project selection on solid
criteria
Balance efficiency/cost-cutting projects with projects directly
benefiting external customers
Make it measurable, realistic and doable
A clear handoff/mandate from Champion to the Black Belts /Green
Belts

7 steps for Project Selection Process

1. Review where you are now, current business situation

2. Develop a list of potential projects and describe the pain, goal
and rationale for each (for instance, in a standard document like
the project initiation document or a draft project charter)
3. Screen out projects that dont meet basic criteria
4. Quantify the criteria for final selection
5. Prioritize the criteria and make final selection of projects
6. Evaluate the selected projects
7. Draft a project charter for each selected project

Project reviews (1)

Ongoing project team self assess:

Monthly project review questions:

oHow well is the team working?

oIs the DMAIC process being followed?
oWhat have we learned about our
problem?
oAre the problem solving tools being
used correctly?
oAre the tasks and deliverables getting
done on schedule and within budget?
oHow close are we to finding and
implementing the solution?

oWhat did we say we were going to do?

oWhat did we actually do?
oIf we didnt do what we said we were
going to do, why not?
oWhat are we going to do either get
back on track or follow a new track?
oWhat did we learn?
oWhat do we need to do better during
next month?

Project reviews (2)

The review meeting is more like a self-assessment report. The reviewer has
to ensure that:
The team is using data that supports whats being said
The DMAIC process is rigorously and properly used
The problem solving tools are being used and applied correctly
There are no technical errors
The project plans remains realistic but aggressive

Project reviews (3)

The Six Sigma steering committee review questions:

Develop a strong rationale for following Six Sigma
Plan and actively participate in the implementation
Create a vision and an internal change marketing plan to sell Six Sigma to
the key customers inside the organization
Become powerful advocates
Set clear objectives
Keep itself and others accountable for the success or failure of Six Sigma
Demand solid measures of results
Communicate about results and set-backs