affect is the most abstract, comprising a

non-conscious experience of intensity, a

moment of unformed and unstructured
potential.
A feeling is a sensation that has been
checked against previous experiences
and
is
essentially
personal
and
biographic.
An emotion is the projection and display
of a feeling and may be constrained by
social norms (Shouse, 2005).

 According to Ekman and Davidson

(1994) affect, emotions and moods are
three distinct categories.
Affect is a broader term encompassing
all types of emotions whereas emotions
are directional always associated with
an object and are associated with
actions and are of short duration while
moods have longer duration, less
intense and are not typically associated
with action and are not under the
control or non-intentional in nature.

Intense
feelings
that
are
directed at
someone
or
something

Feelings
that tend to
be less
intense
than
emotions
and
that
lack
a
contextual
stimulus

Types of Emotions
While not universally accepted, there appear to be
six basic emotions:
1.
2.
3.
4.
5.
6.

Anger
Fear
Sadness
Happiness
Disgust
Surprise

All other emotions are subsumed under these six

May even be placed in a spectrum of emotion:
. Happiness surprise fear sadness anger - disgust

What Is the Function of

Emotion?
Emotions Make Us rational?
Expressing emotions publicly may be damaging to
social status
Emotions are critical to rational decision-making
Emotions help us understand the world around us

Functions Emotions Serve?

Darwin argued they help in survival problemsolving
Evolutionary psychology: people must experience
emotions as there is a purpose behind them
Not all researchers agree with this assessment

Sources of Emotion and

Mood

 Curious, imaginative, artistic, and

sensitive

Calm, self-confdent, secure under

stress (positive), versus nervous,
depressed, and insecure under
stress (negative)
Responsible, dependable,
persistent, and organized
Good-natured, cooperative, and
trusting
Sociable, gregarious, and assertive

Openness to
Experience
Emotional
Stability
Conscientiousn
ess
Agreeableness
Extroversion

PERSONALITY : THERE IS A
TRAIT COMPONENT AFFECT
INTENSITY

 Stress
Even low levels of constant stress can worsen moods
Social Activities
Physical, informal, and dining activities increase positive
moods
Sleep
Poor sleep quality increases negative affect
Exercise
Does somewhat improve mood, especially for depressed
people
Age
Older folks experience fewer negative emotions
Gender
Women tend to be more emotionally expressive, feel
emotions more intensely, have longer-lasting moods, and
express emotions more frequently than do men
Due more to socialization than to biology

Emotional Labor
An employees expression of organizationally
desired emotions during interpersonal
transactions at work.
Emotional Dissonance:
Employees have to project one emotion while
simultaneously feeling another
Can be very damaging and lead to burnout

Types of Emotions:
Felt: the individuals actual emotions
Displayed: required or appropriate emotions
Surface Acting: displaying appropriately but not feeling
those emotions internally
Deep Acting: changing internal feelings to match display
rules - very stressful

3idiot-1
3idiot-2
Housefull-1
Housefull-2
Naya Daur

Emotional Intelligence

Salovey and Mayer (1990) first established the

term emotional intelligence(EI).
emotional intelligence consists of set of skills:
relevant to the accurate appraisal and expression
of emotion in oneself and in others,
the effective regulation of emotion in self and
others,
and the use of feeling to motivate, plan, and
achieve in ones life
(Salovey and Mayer, 1990,).

Two
distinct
mental
processes,
thinking and feeling, work together.
EI focuses on the extent to which
peoples cognitive capabilities are
informed by emotions and the extent
to which emotions are cognitively
managed (George, 2000).

 Emotional Intelligence refers to an

employees ability and understanding of
his or her emotions and those of his or
her colleagues.
It helps individuals to build and maintain
relations with their peers and superiors.

 Emotional Intelligence helps in

managing teams effectively for
producing good results.
It is directly related to the
performance and success of an
organization.
On the whole, Emotional Intelligence
is the clever use of ones emotions.

Emotional intelligence consists of four core abilities:

Self-awareness The ability to recognize your own emotions and
how they affect your thoughts and behavior, know your strengths
and weaknesses, and have self-confidence.
Self-management The ability to control impulsive feelings and
behaviors, manage your emotions in healthy ways, take initiative,
follow through on commitments, and adapt to changing
circumstances.
Social awareness The ability to understand the emotions, needs,
and concerns of other people, pick up on emotional cues, feel
comfortable socially, and recognize the power dynamics in a group
or organization.
Relationship management The ability to develop and maintain
good relationships, communicate clearly, inspire and influence
others, work well in a team, and manage conflict.