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This document discusses organizational citizenship behavior (OCB), which refers to voluntary behaviors that are not formally rewarded but promote effective functioning in organizations. It examines the nature and various antecedents of OCB, including job satisfaction, organizational commitment, role perceptions, leadership behaviors, fairness perceptions, individual dispositions, motivational theories, and employee age. The document proposes a conceptual framework showing how these antecedents can influence OCB and concludes that understanding the antecedents can help managers foster OCB among their employees.
This document discusses organizational citizenship behavior (OCB), which refers to voluntary behaviors that are not formally rewarded but promote effective functioning in organizations. It e…