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MONITORING
Denisa Bradeanu
OVERVIEW
Fixed Data Services
Data Trouble Ticket Flow
Incident Alert
Practice
SU - Subscriber Unit
AU Administrative Unit
Modems :
Routers :
Switches :
VOICE CPE :
Audiocodes :
One Access
INCIDENT ALERT
Rules
Incident ranking:
Major BS, AU impacting more than 15 circuits(=POPs) (or HQ
cumulating more than that)
Critical DR, SDH.. impacting more than 30 circuits(=POPs) (or HQ
cumulating more than that)
Priorities used
HQ
Type of service (1. LL, 2. VPN, 3.PABX, 4.DIA,5 Officetell)
Customer ranking
PRACTICE
Thank you!