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TQM
Meaning & Definition : TQM is an organised scientific approach
towards continuous improvement of quality involving everyone in the
org. covering every function aimed towards total customer satisfaction.
I t involves ongoing cycle of Measurement Evaluation planning
and Improvement.
Goal: To attain excellence in every facet of the organisaiton.
Why TQM:
1. Organisations are dynamic entities. They undergo changes in structure,
culture, values continuously.
2. Expectations from organisations vary from time to time and customer to
customer.
TQM - Defined
TQM - System
focuses on the way tasks are accomplished rather than simply what
tasks are accomplished
Areas of Focus
Scope
Inspection
Detection
Error Detection
Sorting, grading, reblending
Rectification
Decision about salvage and
acceptance
Quality Control
Maintaining Status
quo
Quality standards
Use of statistical methods
Process performance
Product testing
Quality Assurance
Prevention
Total Quality
Management
Quality as a
Strategy
TQM Principles
Leadership
Involvement of people
Process approach
Continuous improvement
Product
2.
Process
3.
System
4.
People
5.
Leadership
6. Focus on prevention
Traditional Organisation Vs
TQM Organisation
Company-driven
Short-term orientation
Opinion-driven
Tolerance of waste
Fire fighting
Inspection
Fortressed departments
Top-down hierarchy
Blame
Isolation
Management
Customer driven
Long-term orientation
Data-driven
Elimination of waste
Continuous improvement
Prevention
Cross-functional teams
High employee participation
Problem-solving
Systems Thinking
Leadership
Participation by all
Dedicated resources
Management commitment
Continuous training
TQM Implementation
1.
2.
3.
4.
5.
TQM Implementation
6.
7.
8.
9.
10.
11.
Lack of systems
Lack of Procedures
Benefits of TQM