Winter Internship

Report Presentation
at
Chittorgarh Central Cooperative Bank Ltd

Submitted To:Prof. Ullas P.Ramakrishnan

FMS-IRM

Submitted By:Ayushi Ojha

PGDM-BM

TITLE OF THE PROJECT

Comparison
Of
Financial Products of
Banks with
The Chittorgarh Central Cooperative Bank
Ltd.

FLOW OF PRESENTATION
Introduction of cooperative bank
Company profile
Research methodology
Findings
Suggestions
Bibliography

Introduction of cooperative bank

A co-operative bank is a financial entity which belongs to its
members, who are at the same time the owners and the
customers of their bank. Co-operative banks are often created
by persons belonging to the same local or professional
community or sharing a common interest. Co-operative banks
generally provide their members with a wide range of banking
and financial services (loans, deposits, banking accounts). A
bank that holds deposits makes loans and provides other
financial services to cooperatives and member-owned
organizations also known as Banks for Cooperatives.

Company profile

Chittorgarh Central Cooperative Bank was Established &

registered on January 15, 1959
Bank started its journey with 1 branch & today have a span
of 17 branches.

CKSB MISSION

Their mission is to become a strong and competitive

Cooperative Banking Network, which offers innovative
financial products along with varied range of services to
serve rural masses with cooperative credit structure

PRIORITIES

To issue Kisan Credit Card to all eligible farmers.

To start AADHAR based services for the customers.
Computerization of PACS.
To release farmers from the clutches of moneylenders by
providing cheaper and timely Institutional credit.
To promote Farmers Club & SHGs ensuring credit linkage of
maximum number of SHGs & special efforts for women
SHGs.
To bring technological changes in the Short-Term
Cooperative Credit Structure.
To expand business through 2 new branches in untouched
area.

OBJECTIVE OF STUDY
The Study was conducted to get an insight about
Financial Product Services offered by various banks and
give an unbiased opinion about CKSBs standing and
suggest ways to improve the position.

DETAILS OF WINTER INTERNSHIP

WINTER INTERNSHIP PROJECT WAS DIVIDED INTO TWO
PHASES
1st Phase
Comparative analysis of different Banking products
2nd phase
Consumer Feedback analysis by observation and personal
interview

COMPARATIVE
DATA
ANALYSIS
OF
BANKING PRODUCTS

DATA COLLECTION:
During my data collection, data was collected:

From Banks

From Banks Website

Four Banks were selected SBI, SBBJ, BOB,
HDFC

CKSB

COMPARISION OF SAVING ACCOUNT

Single type of saving a/c

COMPETIVE BANK

Various type of saving a/c

like Silver, Saving plus,
Super saving a/c

High opening charge

Various Banking facilities

like ATM, FD Sweep,
Accidental coverage are
available

Low opening charge

Various Banking facilities
like ATM, FD Sweep,
Accidental coverage are not
available

COMPARISON OF CURRENT ACCOUNT

CKSB

Low opening
charge-3000

Only local cheque book are

given
Stop payment charges
applicable

COMPETIVE BANK
High opening
charge -10000
Local cheque book & multicity cheque book at given
Have stop payment charges
but its free for Net Banking

COMPARISION OF BANKING FACILITIES

CKSB

COMPETIVE BANK

Various banking facilities not

available like
ATM

Various banking facilities

available like
ATM

Debit & Credit card

Phone Banking

Debit & Credit card

Net Banking

Check balance through SMS

Sweep in facility

Phone Banking
Check balance through
SMS
Sweep in facility

COMPARISON OF LOAN

CKSB

COMPETIVE BANK

Low limit of Loan amount for

e.g. Personal loan
Personal loan 1 lack or 8
times of monthly salary

High limit of loan amount

for e.g. Personal loan
SBI Bank- 12 time of
monthly income
SBBJ Bank- 18 time of
monthly Income
HDFC Bank - Rs.15,00,000
for any purpose

 High interest rate

Low interest Rate then any
other bank generally it is
0.50 or 1 % approx. low

In some loan low

processing fees like
Home loan Rs.100(fixed)
Mortgage Loan 0.50% of
loan amount

SBI - 13.25%
HDFC Bank- 14%
BOB -13.25%
In some loan high processing
fees comparison CKSB bank
Home Loan
SBBJ Bank- 0.60% of loan
amount
Mortgage Loan
SBBJ and HDFC Bank-1.15%
& 2 % respectively on loan
amount.

CONSUMER FEEDBACK ANALYSIS

During my data collection, data was collected from: Visitor
Bank customer
Shopkeeper
By observation and personal interview , find out various strength
and weakness of CKSB.

MAJOR FINDING OF THE PROJECT

It was found that the banks with most ATMs have gained
priorities in the minds of the customers.

Different bank have different schemes for different age

groups. Some banks are giving privilege to senior citizens,
while others to child group etc. But CKSB have not any
such schemes targeted to different age group.

The study has shown that the customers want better branch
network so that they can operate their account from
different city also.

Cont

The study has shown that since different bank are

providing different facilities to different type of retail
banking products so in lieu of better facilities customer
have different account in different banks.

The study has shown that many people dont want to

open account in Chittorgarh central Cooperative bank
because they think that the services like ATMs, Phonebanking, internet banking etc. not provided by these
banks.

RECOMMENDATIONS & SUGGESTIONS

Advertising is not appropriate, as many people are not

aware of CKSB. Therefore Hoarding and Boards should be
displayed at various prime location in the city.

Timely payment of salary and Promotion of employees will

boost their morale.

All the complaints of Customer should be deal in proper

manner because it is the customer who will give good or
bad mouth about bank services.

Cont

Non maintenance & other charges which are very high as

compared to other Banks should be reduced.

Existing customer should always be informed about the

new product.

Regular connected with customer.

Problem faced by account manager during opening the

account should be forwarded to deputy manager by
branch manager. This will help to sort out all the
problems.

Cont

Proper training of Bank staff to give impressive

presentation.

Proper Co ordination between Marketing and Operation

need to be developed.

BIBLIOGRAPHY
Books
Management of urban Co-operative Bank
by Dr. Partho P pratim R
Commercial Banking of India
Websites
www.nabard.org
www.rbi.org
www.bankersindia.com
www.ccbchittor.com