AMITY GLOBAL

BUSINESS SCHOOL

Noida

MEASUREMENT
IN
HUMAN RESOURCE
Mamta Chawla

AMITY GLOBAL
BUSINESS SCHOOL

Noida

How CEOs and senior executives often view HR

Business partners

Administrative
Administrative
specialists
specialists

Change agents

Employeeadvocates
advocates
Employee

David Ulrich HR Champions: The Next Agenda for Adding Value & Delivering Results, 1996

AMITY GLOBAL
BUSINESS SCHOOL

Noida

How HR wants to be viewed

Business partners

Administrative
specialists

Change agents

Employee advocates

David Ulrich HR Champions: The Next Agenda for Adding Value & Delivering Results, 1996

AMITY GLOBAL
BUSINESS SCHOOL

Noida

How HR wants to be viewed

Businesspartners
partners
Business

Changeagents
agents
Change

Missed
==Missed
opportunity!
opportunity!

Administrative
specialists

Employee advocates

David Ulrich HR Champions: The Next Agenda for Adding Value & Delivering Results,
1996

AMITY GLOBAL
BUSINESS SCHOOL

Stages in Human Resources functional development

COMPETITIVE
ADVANTAGE
(Consolidation)

Noida

Total line manager accountability

Internal consultants
Add value
Integral to company success
Long term vision and strategy

BUSINESS
PARTNERS Integral contribution to business plan
(Integrated) Strong influence on other departments
Member of top team
Quality systems and processes
Service management
PROACTIVE
Intellectual
capital/knowledge management
(Rapid growth) Customer/needs
focused
Workforce empowerment and teams
Pro-active/improvement
Return
on investment
Management
development

Cost/benefit
Leadership training analysis
INTERNAL
Comprehensive
database
Policies
manuals
and
Succession
planning
POLICE

Controls
headcount,
hiring,
Workforce
planning
(Emerging)
restructuring,
travel,
relocation
Performance management
Reporting
systems &
budgets
Workforce
productivity
Basic measures turnover,
KIND HEARTS
absenteeism
(Lending Support)
Cafeteria
Technical and skills training
Car
park
IR disputes, grievances

Security
OH&S procedures
BASIC
Recruitment

Gymnasium
NEEDS
Induction Social club
Payroll
Christmas party
Admin/Records
Leave

AMITY GLOBAL
BUSINESS SCHOOL

Noida

Human Resources transformation

From
industrial enterprise

To
knowledge-based enterprise

Service to

individual employees

stockholders

Service to

regulatory authorities

CEO

Creation of

workplace policies

business performance tools

Guardian of

workplace stability

core competencies

Chief

workforce administrator

finance officer for human capital

AMITY GLOBAL
BUSINESS SCHOOL

Noida

The global marketplace

Emphasis on product
innovation

Squeeze on
margins

Tighter cost
control

Price
sensitivity

Enhanced
customer service
Workforce contribution?

Shorter
lead times

AMITY GLOBAL
BUSINESS SCHOOL

Noida

Organisational critical success factors

Product quality
Staff capability

Competitive price

Product innovation

Cost of labour

Excellence in customer service

Workforce contribution?