GSS America InfoTech Overview

GSSAmerica–IT&BusinessOptimizationEnabler
© 2009 GSS America Infotech Ltd

©© ©
20092009
GSS
© 2009
2009 GSS
GSS America
America Infotech
Infotech
America LtdLtd
LtdLtd
Infotech
GSS America Infotech
About GSS America
Strong fundamentals
 India headquartered IT consulting and Software Development company, publicly listed and traded in
India
 A CMM Level3 company with best in class quality and process frameworks
 10+ years of global IT solutions delivery experience
 Rated among the ‘Best Small Caps’ in ‘Asia’s Best Managed Companies’ rankings by FinanceAsia
Global footprint
 10 near shore and offshore development centers
 Leveraging strategic acquisitions to enhance delivery capabilities
– Infospectrum Consulting and System Dynamix Corp, Inc.
Partners to the best in the business

 500+ clients, 50+ Fortune 500 and 140+ Fortune 1000 clients
 80% of business through repeat customers
 40 client relationships greater than 5 years
©© ©
20092009
GSS
© 2009
2009 GSS
GSS America
America Infotech
Infotech
America LtdLtd
LtdLtd
Infotech
Optimization solutions –
integrating people, process
& technology
Industry Domains
> Telecom >Manufacturing > Financial services > Insurance

> Transportation > Healthcare > Retail > Power
 Application Development and Maintenance

EAI services, Portals, Web services
Integrated Services
 Data centers, Networks

Enterprise Application
and Collaboration
 IT Infrastructure security Optimization
 Virtualization solutions –
Infrastructure Optimization
and Virtualization
 Network Operations Center delivered across
 Application Support people, process &
 IT Helpdesk technology
Global Sourcing and Delivery
 onshore staffing
 Near-shore delivery centers
 Offshore delivery centers, captives and BOT
> IBM Web Sphere Portal > BMC** > Web Logic > Java/J2EE > .Net
>Sharepoint > Open source > BEA > Tripwire** > Alarm Point** > NetIQ**
Technologies
** Reseller and accredited services partner
©© ©
20092009
GSS
© 2009
2009 GSS
GSS America
America Infotech
Infotech
America LtdLtd
LtdLtd
Infotech
Enterprise Application
and Collaboration (EAC) Services

©© ©
20092009
GSS
© 2009
2009 GSS
GSS America
America Infotech
Infotech
America LtdLtd
LtdLtd
Infotech
AD&M* services overview
Application
Development,
Maintenance and
Integration
Migration & customization Application Development &

Enterprise Application Maintenance
Management & Integration
 Legacy Migration
 Application Development
 Enterprise Portals And Content  Web Migration
 Client/ server application
Management  Database Migration
 EAI
 Web Application/ SaaS
 Platform Migration
 SOA
 Cloud Computing
 Re-engineering Client/Server
 Application Re-engineering
apps
 Testing
Business Process Re-engineering

*Application
*Application Development
Development &
& Maintenance
Maintenance
©© ©
20092009
GSS
© 2009
2009 GSS
GSS America
America Infotech
Infotech
America LtdLtd
LtdLtd
Infotech
Portal and content
management solutions
Services Benefits The GSS Advantage
 Portal Insight Service  Access to all applications  Dedicated PCM team

 Portal Implementation using a single sign on  Over 60 complex portals
Service  Personalization implemented
 Consolidation Service  Document and content  Tools and frameworks to
management accelerate implementation
 Seamless integration time by over 50%
 Collaboration with other  Top-tier vendor
applications partnerships
 Ability to effectively
manage high volumes of
electronic documents
 High level of security and
access control

©© ©
20092009
GSS
© 2009
2009 GSS
GSS America
America Infotech
Infotech
America LtdLtd
LtdLtd
Infotech
Case study
GSS America’s content management solutions enables US

agricultural board’s portal reduce search response time by 80% and
improve user retention by 43%
The Client needed a solution, which could improve usability, best usage of
Challenges Content Management system, enhanced Advanced Search, and provision of
Surveys & Reports in order to overcome existing limitations
The managed services model was leveraged for migration from the existing
portal Life ray 3.6 to life ray 4.2.2
The Caching service was optimized
Solution The Advance search features were enhanced.
User retention expected to grow by more than 43%

Expected number of hits and registrations to increase by 8% and 4%
respectively, due to the improved usability and new functionalities like upload
of any type of file, Surveys and Content Management functionality (Authoring,
Key Benefits
Collaborating, Editing, Approval and Publishing)
Generation of content as PDF on demand preview before publishing
Improvement in the response time for the Search functionality from 45-50
© 2009 GSS America seconds to 5-10 second
Infotech Ltd
©© ©
20092009
GSS
© 2009
2009 GSS
GSS America
America Infotech
Infotech
America LtdLtd
LtdLtd
Infotech
SOA services
AS- IS evaluation and GAP Defining operational model

Analysis Business Service management
Defining of SOA Strategy Deployment governance
Turnkey implementation and Service lifecycle sustenance
SOA
service enablement SOA
SOA Service
Service SOA Sustenance
Offering
Sustenance
Service
Offering
Service
SOA
Implementation
Service Other services
Top down Strategy Modernization of Legacy
Bottom Up Strategy Systems
On Site Activities Building Proof of Concepts
Off Shore Activities SOA driven service testing &
quantitative performance
evaluation

©© ©
20092009
GSS
© 2009
2009 GSS
GSS America
America Infotech
Infotech
America LtdLtd
LtdLtd
Infotech
Case study
Insurance company leverages GSS America’s SOA expertise

to build a scalable, real-time claims processing engine
 Need for real-time communication across multiple channels

Challenges  Large number of critical parties
 Escalating concerns regarding fraud
 A Complex multi variable process
 Portal creation for claims reporting

 Business process orchestration to facilitate multi system interaction with
multiple workflows
Solution  Design and incorporation of Rules Based Engine
 The solution was designed without modifying the external system
Real Time Interaction

Zero claim pain index
Rule driven process orchestration
Key Benefits Reusability of business process
Lowered cost and incidence of errors
Better positioning for future integration with parties
©© ©
20092009
GSS
© 2009
2009 GSS
GSS America
America Infotech
Infotech
America LtdLtd
LtdLtd
Infotech
Migration services across
Hardware, Software and
Application languages
Complete migration
solutions
• Evaluation of migration options
• Assessment of the business impact of

Expertise across multiple migration
platforms and technologies
• Planning, managing, delivery and
testing
Streamlining of Business
Processes for significant cost
savings

©© ©
20092009
GSS
© 2009
2009 GSS
GSS America
America Infotech
Infotech
America LtdLtd
LtdLtd
Infotech
Testing as a Managed
Service
Test Test Process

Management & Management Test Governance
Support
GSS
America
Test Project Testing
Services Consulting
Management Services
Specialized Testing Services
Application testing
Usability Testing
Reliability testing
Web application testing
WSDL Validation
Stress and Load Testing
Performance Testing
© 2009 GSS America Infotech Ltd Penetration Testing
Security
©© ©
20092009
GSS
© 2009
2009 GSS
GSS America
America Infotech
Infotech
America LtdLtd
LtdLtd
Infotech
Case study
GSS America helps leading US tire maker reduce

testing time by 45% and increase system reliability
 Poor performance of the application
 Data Integration issues in generating Customized reports
 Threat to application data due to malicious attacks by hackers.
Challenges  Inconsistent data reports against roles and privileges
 Application performance was improved by adopting to GSS America best practices,

stringent reviews and validations at each stage, implementing and testing of Ajax
controls.
 Verifying and Validating the relational data
Solution
 Security testing for SQL Injection & Cross Site Scripting for each of the user defined
roles and privileges
 The testing approach and strategy adopted by GSS America reduced the system
testing cycle time by 45%
 The system reliability increased each phase by adopting the GSS Americas best
practices, stringent reviews and validations at each stage.
Key Benefits  Detection of defects early in the lifecycle resulted in 60% less rework and less time
to-go-to-market.
 Application was secured from SQL Injection & Cross Site Scripting attacks to prevent
any malicious attack
©© ©
20092009
GSS
© 2009
2009 GSS
GSS America
America Infotech
Infotech
America LtdLtd
LtdLtd
Infotech
Specialized solutions for
Middle East enterprises
- Legacy Migration
Portfolio
Assessment
 Rapid scale up of qualified work force and faster time to Architecture

market using a global delivery model definition &
roadmaps
 Lower maintenance & support cost
 Standardization and scalability through implementation
of new architectural paradigms like SOA Database migration
 Minimal work disruption Service Offering

 Better alignment/ integration with other platforms
Re hosting
 Better compatibility in a Web 2.0 environment
 Facilitates easier adoption of market centric features like
Islamic banking platforms
Package
implementation
Extraction/
© 2009 GSS America Infotech Ltd Mining of business rules
©© ©
20092009
GSS
© 2009
2009 GSS
GSS America
America Infotech
Infotech
America LtdLtd
LtdLtd
Infotech
-Business Process Re-engineering
Business
Strategy and
Operating Models
Redesign
 Improved business performance with the help of more
effective and efficient business processes
 Improved operational efficiency and reduced cost by Organizational
Alignment
eliminating waste
 Faster time-to-market
 Faster turn-around time to decision bottlenecks Business process
Human Capital
 Improved organizational alignment and sharing of reengineering
Development
offerings
knowledge
 Reduction in duplication and data redundancy
 Increased focus on core business competence Knowledge
Management
Business Process
Redesign
©© ©
20092009
GSS
© 2009
2009 GSS
GSS America
America Infotech
Infotech
America LtdLtd
LtdLtd
Infotech
The EAC* Services
Advantage
 Over 10 years of Application Development and EAI expertise

 Experts in portal and content management
 Strong skills in .Net and Java technologies
 Leveraging the global delivery model for optimized service delivery
 Domain expertise across diverse industries
 Key vendor partnerships – Microsoft, IBM, BEA
 Investment in custom tools, business accelerators and governance frameworks for rapid
deployment
 Reduce costs up to 40 - 60%
 Enhance stability, flexibility and security of systems and benefit from 24/7 support
 Knowledge repository for existing systems to maintain, expand, and improve service
delivery
*Enterprise
*Enterprise Application
Application and Collaboration
©© ©
20092009
GSS
© 2009
2009 GSS
GSS America
America Infotech
Infotech
America LtdLtd
LtdLtd
Infotech
Infrastructure Optimization and
Virtualization (IOV) Solutions

©© ©
20092009
GSS
© 2009
2009 GSS
GSS America
America Infotech
Infotech
America LtdLtd
LtdLtd
Infotech
The IOV* services suite
Offshore
 Onshore and Remote
Network
Monitoring
Management Infrastructure
IT
DC Help Desk Management solutions
Operations
Patch
Infrastructure S-curve System Management  ITIL compliant
Administration
Database processes, six-sigma and
Desktop
Management
lean methodologies, ISO
Support
9001 and 27001
Architecture
Process/Quality
certifications
Program Consulting
Management  200+ member RIM team
System
Upgrades
 Dedicated NOC
onshore
 BSM practice for aligning
Require high Require low your infrastructure with
customer
interaction
customer
interaction
business results

©© ©
20092009
GSS
© 2009
2009 GSS
GSS America
America Infotech
Infotech
America LtdLtd
LtdLtd
Infotech *Infrastructure
GSS America Infotech *Infrastructure Optimization
Optimization and
and Virtualization
Virtualization
Remote Infrastructure
Management services
GSS America’s RIM services help clients:
Improve IT efficiency and optimize on

existing IT investments
Scheduled Monitoring and Professional
services Management services Services Redeploy internal resources to strategic
projects
Reduce capital and operating expenditure

on existing and new IT investments
Desktop management Server management Network and Security Infrastructure Business Application
management Application Support management
AD,Mail,Citrix Realign service value to the end-user
Asset Management Server Hardware Enterprise Networks Business Application
Clustering
Patch Management Management Telco Networks Enterprise Products
VM Wave
AV Management Server OS Network Devices
Storage
General Health Management Security Networks
Management Backup
Operations Centers
Infrastructure Oracle,SQL
Application
Management

©© ©
20092009
GSS
© 2009
2009 GSS
GSS America
America Infotech
Infotech
America LtdLtd
LtdLtd
Infotech
Case study
GSS America’s RIM service helps a world leader

in art collection reduce TCO
 The client wanted to outsource the entire oracle application service function.
 24x7 Functional Support for Oracle Federal Financials Application Suite
 Support for existing enhancements & designing and developing of new
Challenges
enhancement.
 Leveraged the Knowledge Mining Methodology, Knowledge Base and

existing Knowledge Domain to accelerate the business processes and
Solution technicalities of the existing applications.
 Evaluated all Change Requests for Services raised and provided NGA
with an impact analysis of the same for approval
 Provided Single Point of Contact for Vendor Support while performing

Key Benefits Root Cause Analysis, Remote Diagnostics and Log Functional Bugs.
 Deployed SEI CMM Level 3 methodologies to optimize the Quality of work
and increase efficiency.
 Provide 24x7 and flexible service offering to achieve extended availability
and minimum downtime
©© ©
20092009
GSS
© 2009
2009 GSS
GSS America
America Infotech
Infotech
America LtdLtd
LtdLtd
Infotech
Control-M services
Implementation Migration / Upgrade Training Services Managed Services

Services Services
• Product training • Monitoring
• Installation • Reduce Project cost, • Monitor training • Scheduling
• Customization complexity and risk. • • Administration
Scheduler Training
• Architectural design • Minimize project
• Administration • Helpdesk
• Deployment Lifecycle
• Increase End User Training
• Go Live
• and Administrator
Configuration
productivity
• Smooth Upgrade in
tight timelines
BMC Elite Reseller for Control M

BMC certified services provider

©© ©
20092009
GSS
© 2009
2009 GSS
GSS America
America Infotech
Infotech
America LtdLtd
LtdLtd
Infotech
Control-M solutions
Web based reporting Application Integration Web Enabled GUI
• Know what will run • Secure scheduling of • Eliminates Firewall

when and where database workload conflict between
• Historical Analysis of • Database workload Client workstation and
scheduling Integration with the CONTROL-M/
environment enterprise. Enterprise Manager
• Intuitive View of • Intuitive view of server
scheduling database scheduling • Eliminates the need
environment for Windows Terminal
• Sarbanes –Oxley
Services and Citrix for
Compliance remote Access
BMC Alliance Technology Partner for delivering BMC

certified marketzone solutions
©© ©
20092009
GSS
© 2009
2009 GSS
GSS America
America Infotech
Infotech
America LtdLtd
LtdLtd
Infotech
Case study
GSS America helps Associated Banc-Corp improve infrastructure

efficiency using Control-M
 Customer was insourcing IT

 Job scheduling was an important area they wanted to evaluate and
Challenges improve upon
 There was no solution in place through the outsourcer, only a manual
solution that came with NT
 Control-M implemented for robust job scheduling

 Control-M integrated with AS/400, Windows and Unix with SQL Server and
Solution
Oracle at the back-end and with Informant (data warehouse application),
Narlis (reporting application) and CBS (Pullback application) applications
on the front end
 Significant improvement in operational efficiency

 Job scheduling simplified and automated, resulting in significant manual
Key Benefits
effort savings
 Improvement in productivity
 Sarbanes –Oxley Compliance
©© ©
20092009
GSS
© 2009
2009 GSS
GSS America
America Infotech
Infotech
America LtdLtd
LtdLtd
Infotech
-Document Management Solutions
Technical
Publishing
 Centralized Knowledge Management Repository

Image
 Enables restricted access to critical information Processing
thereby improving content security
 Reduces the risk of intellectual property theft Content
Management
 Optimizes business processes through faster archiving Services
and retrieval of documents
 Increased visibility of document related activities Catalogue
Service
Conversion
 Improved cross-selling opportunities promotes Offerings
Service
increased customer retention and faster ROI
Archiving &
Content Search
Day forward
Scanning
© 2009 GSS America Infotech Ltd Web hosting

©© ©
20092009
GSS
© 2009
2009 GSS
GSS America
America Infotech
Infotech
America LtdLtd
LtdLtd
Infotech
- RFID Solutions
Retail
checkout /
Inventory
Management
 Quick ROI
 Business process optimization by leveraging real time Fleet tracking
asset visibility
 Reduction in warehouse and distribution labour costs Ware house
management
 Optimization of point-of-sale labour costs
 Inventory optimization Manufacturing
RFID Service shop floor
 Monitoring of low/ no stock, pilferage and waste offerings management
 Improved forecasting and planning

Suite
 Improved Security Integration
 Improved customer experience

Supply chain
optimization
Web
Integration
Waste
© 2009 GSS America Infotech Ltd Management
©© ©
20092009
GSS
© 2009
2009 GSS
GSS America
America Infotech
Infotech
America LtdLtd
LtdLtd
Infotech
The IOV* advantage
 Global leaders in Control M services and solutions

 Wide bouquet of Infrastructure Management services delivered on a ‘Managed Services’
model
 Flexible engagement models like output-based and transaction-based pricing
 ITIL compliant processes, six-sigma and lean methodologies, ISO 9001 and 27001
certifications
 Dedicated Network Operations Center (NOC) and remote delivery center in Hyderabad, India
 Key vendor partnerships – HP, Microsoft, BMC
 IMS CoE dedicated developing various processes, technologies and tools
 Domain or technology independent operational model
 Highest levels of physical, data and network infrastructure security and disaster recovery
*Infrastructure
*Infrastructure Optimization
Optimization and
and Virtualization
Virtualization
©© ©
20092009
GSS
© 2009
2009 GSS
GSS America
America Infotech
Infotech
America LtdLtd
LtdLtd
Infotech
Global Sourcing and
Delivery (GSD) Solutions

©© ©
20092009
GSS
© 2009
2009 GSS
GSS America
America Infotech
Infotech
America LtdLtd
LtdLtd
Infotech
GSD* solutions
Faster time to
market GSS leverages a Global Delivery Model to
enable our customers take advantage of the
best possible combination of on-shore, off-site
and off-shore development based on their
specific needs.
Global Organizational
Significant While offshore development always offers the
Delivery best cost savings, it is not a good fit for all
Cost Saving agility
Model customers. At GSS we tailor the development
efforts to ensure the best combination of cost
and delivery.
Efficient use
of client’s
Bandwidth
© 2009 GSS America Infotech Ltd *Global

*Global Sourcing
Sourcing and
and Delivery
Delivery
©© ©
20092009
GSS
© 2009
2009 GSS
GSS America
America Infotech
Infotech
America LtdLtd
LtdLtd
Infotech
Global sourcing –
Right resources at
the right time
GSS America’s global sourcing solutions provides discrete resources and project teams to
meet the specifications of clients and defined IT project needs within the stipulated time
 One of the largest staffing resource pools

 Well trained associates – no downtime
 Flexible engagement models
IT domain GSS America, a

Vertical expertise differentiated
industry in practice- leader in IT
focus based staffing across
specialties diverse clients

©© ©
20092009
GSS
© 2009
2009 GSS
GSS America
America Infotech
Infotech
America LtdLtd
LtdLtd
Infotech
GSS America’s
‘Right-shoring’ framework
PHASE 1 PHASE 2 PHASE 3

STRATEGY & DEVELOPMENT & IMPLEMENTATION
ROADMAP DEFINITIONINTEGRATION
ONSHORE Client interaction Architecture Change and Program

Interviews Requirements Management
Reviews Change Management Client Interaction
Program Leadership Implementation Process Mapping
Goal Setting Solution Definition
Architecture
OFFSITE Analysis Requirements Analysis Prototype Builds

Synthesis High Level Design High Level Design
Prototype Builds Implementation Support
Implementation Support
OFFSHORE Setup Infrastructure & Detailed Design Custom Components

Connectivity Code Development Integration Interfaces
Background Research Testing Report Builds
Thought Leadership Integration
Information Support

©© ©
20092009
GSS
© 2009
2009 GSS
GSS America
America Infotech
Infotech
America LtdLtd
LtdLtd
Infotech
Case study
GSS America’s Global delivery model helps leading US financial

services company reduce application development cost by 30%
and time to market by 20%
 Need for resources to enable the migration to .net technology under the
Challenges backdrop of stringent time and cost constraints
 GSS America enabled the client to find and ramp up skilled resources in
a short time
Solution  A global delivery model was deployed with onshore, near shore and
offshore resources
 Offshore staffing enabled the client to reduce turn around time significantly.
 The hybrid onsite – offshore model enabled client crunch the time to
Key Benefits
market
 Provided the client with operational agility by enabling seamless ramp up
and ramp down of operations
 Global delivery model helped client reduce overall project cost by upto 30%
©© ©
20092009
GSS
© 2009
2009 GSS
GSS America
America Infotech
Infotech
America LtdLtd
LtdLtd
Infotech
The GSS America
Advantage
Access to best in-class talent

One of the most diverse skill pools, both onshore and
offshore
Among the highest retention rate in the industry
World class training programs
Alignment with client’s business priorities

A healthy mix of domain and technology consultants
Long standing strategic relationships
Flexible engagement models
“We see GSS America as an important Highest levels of predictability, transparency and
Long Term Strategic Partner for us” governance
- IT Director, One of America’s Top 5

Insurance companies Investing in the future
Centers of excellence and technology labs for research
and solution development in areas like SOA, Virtualization
© 2009 GSS America Infotech Ltd and IMS
©© ©
20092009
GSS
© 2009
2009 GSS
GSS America
America Infotech
Infotech
America LtdLtd
LtdLtd
Infotech
QPLedge – Our unique
delivery excellence
framework
 GSS America’s delivery excellence framework
 Integrates best-in-class quality metrics, process

improvement frameworks and systems
 Aligned with CMM Level 5, ISO and Six Sigma

requirements
ISO 9001: 2000  Ground-up, enterprise-wide adoption

Quality Management System
 Measurable business impact for customers
ISO 27001
Information Security Management System

©© ©
20092009
GSS
© 2009
2009 GSS
GSS America
America Infotech
Infotech
America LtdLtd
LtdLtd
Infotech
Strategic Alliances
 Partner of choice for leading technology vendors

 Investments in joint IPs and point solutions
 Vendor agnostic service delivery

©© ©
20092009
GSS
© 2009
2009 GSS
GSS America
America Infotech
Infotech
America LtdLtd
LtdLtd
Infotech
Blue-chip clientele
Aerospace &
Defense
Automotive
Banking &
Finance
Energy & Utility
Healthcare
Insurance
Information
Technology
Manufacturing
Telecom
©© ©
20092009
GSS
© 2009
2009 GSS
GSS America
America Infotech
Infotech
America LtdLtd
LtdLtd
Infotech
Addendum slides

©© ©
20092009
GSS
© 2009
2009 GSS
GSS America
America Infotech
Infotech
America LtdLtd
LtdLtd
Infotech
RIM Scheduled Services
GSS America Managed Services

Scheduled Services
Patch Spy ware Anti Virus Preservation & Vendor

Management management management health check management
Patch Spy ware

Log Checks Temporary Vendor
Assessment Assessment
File Deletion Coordination
Signature File
Patch Analysis Spy ware
Updates Disk
& Testing Analysis
Fragmentation
Patch Spy ware
Deployment Removal
Trouble Ticketing & Reporting

©© ©
20092009
GSS
© 2009
2009 GSS
GSS America
America Infotech
Infotech
America LtdLtd
LtdLtd
Infotech
RIM Monitoring and
Management Services
GSS America Managed Services

Monitoring & Management Services
Infrastructure Business Network

Work Station Servers
Application Application Devices
Windows Windows Messaging Firewalls

Enterprise Products
Desktop Application Unix Databases And Routers
Applications
Linux Web server Switches
Sun Solaris Custom Apps LAN/WAN
Monitoring Administering Alerting Escalation
Event Log Administration

Upgrades & Software Via Email, Phone
Backup Log Trouble Ticketing
Dist Maintenance & as per criticality
Antivirus Log Call Logs
Patching Process Escalation
Response Time
Performance Problem Resolution

©© ©
20092009
GSS
© 2009
2009 GSS
GSS America
America Infotech
Infotech
America LtdLtd
LtdLtd
Infotech
RIM Server
Management Services
Deliverables
 Monitoring Service  Historical trend Analysis
 User Administration
Availability
 Capacity Planning
 Patch Management
 Assigning the identity priority
and severity to the issue in  Server Planning
 Performance Management
the form of Ticket
 Server Consolidation
 File Space , Disk and Quota
 Ticket Tracking and call Management
 OS/Application
Level 1 Services
monitoring and regular

updates  System Management & Log implementation
/Deployment /Architecture
Management
Level 3 Services
Level 2 Services
 Escalations handling /Planning /Designing

 Input Knowledge Base
 Follow- up for the closure  Disaster Recovery Planning
 SLA Monitoring
 Security Policy deployment
 Server Availability &
Performance statistics  Vendor Management
 Incidence reports.
Pending tasks ,Problem
Performance & Trend Analysis
 Service Performance report Load / Stress Testing
 Escalated /Resolve incidence Project Plans & Timelines
Reports  Goals- Dashboard

©© ©
20092009
GSS
© 2009
2009 GSS
GSS America
America Infotech
Infotech
America LtdLtd
LtdLtd
Infotech
RIM Network
Management Services
Deliverables
 Monitoring Network  Historical trend Analysis
 Proactive and configuration
Availability management
 Capacity Planning
 Assigning the identity priority  Fault management,
and severity to the issue in  Network Planning
detection , isolation and
the form of Ticket
resolution of networks faults
 Network Consolidation
 Ticket Tracking and call
 Network documentation
monitoring and regular  Network (LAN &WAN )
Level 1 Services
updates topology diagrams

implementation
 Network performance /Deployment /Architecture
Level 3 Services
 Escalations handling
Level 2 Services
/Planning /Designing
monitoring and tuning
 Follow- up for the closure
 Enterprise Management tools
 Input Knowledge Base
trending and Configuration
 Network Availability &  SLA Monitoring
 Disaster Recovery Planning
Performance statistics
 Incidence reports  Vendor Management
 Service Level Management
Performance & Trend Analysis

 Network Availability & Project Plans & Timelines
Performance statistics SLA conformance Report
Reports  Incidence reports

©© ©
20092009
GSS
© 2009
2009 GSS
GSS America
America Infotech
Infotech
America LtdLtd
LtdLtd
Infotech
RIM Database
Management Services
Deliverables
 Monitoring Service  DB User Administration  Historical trend Analysis
Availability
 Patch Management  Capacity Planning
 Resolving connectivity issues
 Performance Tuning  Database Migration &
 Batch job Scheduling Consolidation
 Trouble shooting
 Report generation  Database deign and data
 Space Management modeling
 SLA Monitoring  Advanced Troubleshooting

Services
Level 2 Services
product problems
Level 1
 Vendor Management
 Database Availability & report  Managing vendor products
Services
( daily / monthly ) and dealing with vendors
Level 3
 Incidence and Problem ticket
solving Reports.
(Weekly /monthly )  Performance & Trend Analysis
 Space growth analysis report
 Improvement Report
 Performance Monitoring Report
Reports

©© ©
20092009
GSS
© 2009
2009 GSS
GSS America
America Infotech
Infotech
America LtdLtd
LtdLtd
Infotech
Thank You
ForanyQuestionsandqueriespleasecontact
Mohammed Jabir Ahmed

R
Reeggio
ionnaallM
Maannaaggeerr||EEM
MEEAA
G
GSSSSAAm
meeric
ricaa,,In
Info
fote
tecchhLLtd
td..
KKSSAA
O
Offic
fficee::002266770066888811//66776600
M
Moobbile
ile::(9
(96666))00555511445500447766//00553300335511777711
PP.O.B
.O.Booxx1133550044,,TTaare
reeekkM
Maaddin
inaa
JJeeddddaahh2211441144,,KKSSAA
U
UAAEE
O
Offic
fficee:: ++99771144-3
-3775555771100
FFaaxx:: ++99771144-3
-3667722778866
M
Moobbile
ile::++997711550044881177008866
D
DuubbaaiiIn
Inte
tern
rneettC
City
ity,,
PP.O.B
.O.BO
OX
X::7733003300
©©
2009 ©
©DDu2009
2009 2009
GSSGSS
GSS America
America Infotech
Infotech
America LtdLtd
LtdLtd
Infotech
ubbaai,i,U
UAAEE GSS America Infotech

GSS America InfoTech Overview

Загружено:

Сведения о документе

Исходное описание:

Авторское право

Доступные форматы

Поделиться этим документом

Поделиться или встроить документ

Параметры публикации

Этот документ был вам полезен?

Это неприемлемый материал?

Авторское право:

Доступные форматы

GSS America InfoTech Overview

Загружено:

Авторское право:

Доступные форматы

GSSAmerica–IT&BusinessOptimizationEnabler

© 2009 GSS America Infotech Ltd

Partners to the best in the business

> Telecom >Manufacturing > Financial services > Insurance

 Application Development and Maintenance

 Data centers, Networks

© 2009 GSS America Infotech Ltd

Migration & customization Application Development &

Business Process Re-engineering

Services Benefits The GSS Advantage

 Portal Insight Service  Access to all applications  Dedicated PCM team

© 2009 GSS America Infotech Ltd

GSS America’s content management solutions enables US

User retention expected to grow by more than 43%

AS- IS evaluation and GAP Defining operational model

© 2009 GSS America Infotech Ltd

Insurance company leverages GSS America’s SOA expertise

 Need for real-time communication across multiple channels

 Portal creation for claims reporting

Real Time Interaction

• Evaluation of migration options

• Assessment of the business impact of

© 2009 GSS America Infotech Ltd

Test Test Process

Specialized Testing Services

GSS America helps leading US tire maker reduce

 Application performance was improved by adopting to GSS America best practices,

 Rapid scale up of qualified work force and faster time to Architecture

 Minimal work disruption Service Offering

 Over 10 years of Application Development and EAI expertise

© 2009 GSS America Infotech Ltd

© 2009 GSS America Infotech Ltd

GSS America’s RIM services help clients:

Improve IT efficiency and optimize on

Reduce capital and operating expenditure

© 2009 GSS America Infotech Ltd

GSS America’s RIM service helps a world leader

 Leveraged the Knowledge Mining Methodology, Knowledge Base and

 Provided Single Point of Contact for Vendor Support while performing

Implementation Migration / Upgrade Training Services Managed Services

BMC Elite Reseller for Control M

© 2009 GSS America Infotech Ltd

Web based reporting Application Integration Web Enabled GUI

• Know what will run • Secure scheduling of • Eliminates Firewall

BMC Alliance Technology Partner for delivering BMC

GSS America helps Associated Banc-Corp improve infrastructure

 Customer was insourcing IT

 Control-M implemented for robust job scheduling

 Significant improvement in operational efficiency

 Centralized Knowledge Management Repository

© 2009 GSS America Infotech Ltd Web hosting

 Improved forecasting and planning

 Improved customer experience

 Global leaders in Control M services and solutions

© 2009 GSS America Infotech Ltd

© 2009 GSS America Infotech Ltd *Global

 One of the largest staffing resource pools

IT domain GSS America, a

© 2009 GSS America Infotech Ltd

PHASE 1 PHASE 2 PHASE 3

ONSHORE Client interaction Architecture Change and Program

OFFSITE Analysis Requirements Analysis Prototype Builds

OFFSHORE Setup Infrastructure & Detailed Design Custom Components