Introduction to

Quality Management
(MNGT 420)

Dr. Babeet Gupta/ Nitin Kumar Upadhye

College of Business
University of Modern Sciences, Dubai

Quality Management
MNGT 420
College: College of Business

Program: B. Sc. Business

Course code & number: MNGT 420

Course title: Orality Management

Credits: 3

Semester: Spring 2015-2016

Instructor information:
Name: Dr. Babeet Gupta
Email: b.gupta@ums.ae

COURSE DESCRIPTION
This course is an introduction to principles,
philosophy, tools and application of quality
management. The course discusses the
theories, methods and practices that will
effectively and efficiently helps the
organization to be more productive and
dynamic.
The
concept
of
quality
management from the perspective of
customers and product/service organization
thru improvement, performance excellence
and productivity are among the highlights.

Course Aims
The main aims of the course are:
Define the concepts, practices and importance, characteristics and
theories of quality management.
Identify different process, analysis and improvements related to
quality management.
Prepare quality management activities that will enhance improvement
and productivity.
Explain the importance of various tools and methods used in quality
management.
Examine the contribution of quality management to the organization
and industry.
Demonstrate creativity and innovative in providing solution and result.
Competence Autonomy & Responsibility
Design a quality management programs and improvement system
Compare companies quality management policies and procedures.
Critically assess various tools that will enhance quality management
and improvement. Role in Context
Integrate quality management and good practice in the workplace.

Course Outcome
Upon successful completion of this course, the student will
be able to:
Identify the major concepts and theories related to quality
management and quality assurance
Outline the implementation of quality management and
differentiate between quality assurance and quality
improvement
Perform with high standards quality techniques in the
measurement of quality management and distinguish
between the strengths and limitations of a range of a
approaches to quality management
Implement strategic quality management and total quality
management for organization change and transformation

Tentative Schedule (Chapter wise)

Wee
k

Date

Chapter / Exam

01

5th / 6th Feb 2016

Introductions, course expectations, review of syllabus

02

12th / 13th Feb

2016

Chapter 1- Introduction to Quality Management

03

19th / 20th Feb

2016

Chapter 2 Quality Management Principles / Theory

04

26th / 27th Feb

2016

Chapter 3a -Global Supply Chain Quality and International

Quality Standards

05

4th / 5th Mar 2016

06

11h / 12th Mar

2016

Chapter 3b- Global Supply Chain Quality and International

Quality Standards
Chapter 4- The Voice of the Customer

07

18th / 19th Mar

2016

08

25th / 26th Mar

2016

09

15th / 16th Apr 2016

10

22th / 23th Apr 2016

11

29th / 30th Apr 2016

12

6th / 7th May 2016

13

13th /14th May

2016

Chapter 9- Six-Sigma Management and Lean Tools

14

20th /21th May

Case Study Discussion

Course
Work

Remark

Assignment 1

Chap 1-5

Quiz 1

Chap 1-2

Chapter 5-Quality and Innovation in Product and Process

Design
Midterm Exam

Chapter 3-5

Chapter 5- 5-Quality and Innovation in Product and

Process Design
Chapter 6 - Designing Quality Services

Assignment 2

Chapter 6-9

Chapter 7- Managing Supplier Quality in the Supply

Chain
Chapter 8- The Tools of Quality

Quiz 2

Chapter 6-7

1-6

Thanks