Human Relations For Admin Personnel

BASICS OF HUMAN
RELATIONS FOR
ADMINISTRATIVE
PERSONNEL
Presented by:
RYAN P.
BATACANDOLO
Sr. Human Resource
Analyst
Buti na lang may SSS!

Aming kontribusyon, ipong nagbibigay proteksyon


Gone are the days when

we'd give our seat to
the elderly
01
Introduction
Omnia ergo quaecumque

vultis ut faciant vobis
homines et vos facite eis.
Do unto others as
you would have them do unto
you.
Matthew
7:12
OBJECTIVES
By the end of this module, the participants are
expected to;
Know and understand the basics of human

relations.
Realize the value of having healthy relationship
and harmonious working environment.
Make an effort to establish relationship at the
workplace.

COURSE
OUTLINE
i.
Definition of Human Relations.
ii.
Human Relations in todays context.
iii. Communication 101

iv. Factors Affecting Behavior.
v.
Understanding Diversity.
vi. Cultivating Relationships.

vii. Inspiring ones self.
Musta crush mo?

02
Human Relations
What is Human
Relations?
human
\hy-mn, y-\
Latin humanus or homo which means

human being
relations
\ri-l-SHn\
Latin relatio or which means to
bring back

human relations
Relations with or between people,
particularly
the treatment of people in a professional
context.
The study of why beliefs, attitudes, and
behaviors can cause problems in personal
and professional relationships.
Human Relations in
the
Age
of reliance
Information
Increased
on
information technology often
comes at a price less personal
human contact
Over-emphasis on information
causes us to lose sight of
nonverbal cues and clues
03
On Communication
Listening
5 Levels
1. Ignoring
2. Pretending to Listen
3. Selective Listening
4. Attentive Listening
5. Empathic Listening
Speaking
"Most experts agree that the real rate of speech is
between one hundred and eighty to two hundred words
per minute. At this rate, people who are listening to you
will be able to hear and understand what you are saying.
In the United States, there are different patterns of speech
that are product of geographic areas. In the northeastern
part of the country, people tend to speak faster than
others while people from the southern states speak slower
than the ideal rate. However, people in the mid-western
states will tend to speak the one hundred and eighty word
rate. To test yourself, note your start time and finish time.
Use the second hand of the clock to do this. If you read
this statement in less than one minute, you are speaking
too fast and should make an effort to slow down. But, if
you read this statement in more than one minute, you are
speaking too slowly and should try to speak faster when
talking
the phone."
Aming on
kontribusyon,
ipong nagbibigay proteksyon
04
Workshop
Workshop
1. What do you enjoy most
with
your peers?
2. What was your most
challenging experience in
relating with work mates?
3. Describe how you handled
it.
15-minute Biobreak?

Hierarchy In
The Organization

Hierarchy In
The Organization

Managing 3
Relationships

Need for Supportive

Environment
A supportive environment can lead to:
Greater personal career satisfaction
Greater employee commitment
Increased organizational productivity and
efficiency
Requires full commitment and

support of management
Iceberg Principle

Iceberg Principle

Major Forces Influencing

Behavior

Diversity in the Workplace

To try to understand and accept the uniqueness
of each individual and to respect the differences

Cultivating
Smile at everyone on a daily
basis. Smiling is an excellent ice
Relationships
breaker as well as a conversation
starter. Smiling at others lets

them know that you notice they
are there and that you care about
them.
Avoid gossip that is going on. Do

not
participate
in
bashing
someone who is in the same
workplace. By avoiding gossip,
you are being considerate of other
peoples feelings.
Help
out
others
whenever
possible. This simple as helping a
coworker who gets a flat tire, or
just
listening
to
someones
problems. By helping others, you
may one day have the favor
repaid.
Cultivating
Call people by their first name.
People enjoy hearing their own name
Relationships
being called, as it lets them know
that you care.
Monitor what you say around others.

If you use foul language or bash
certain aspects, such as political
views or religious, this may be
offensive to others around you.
Never discuss politics or religion or
lack thereof in the workplace. Pay
scales and relationships should
never be discussed as well.
Establish clarity with those around

you. If a manager asks you to do
something, make sure that the full
instructions are clearly stated.
Most Important Words

Major Themes in Human

Relations

Tips for Giving

1. Check your motives
Criticisms
2. Make sure the issue is
worthy of criticism
3. Be specific
4. Attack the problem not
the person
5. Dont undermine the
persons self confidence
Tips for Giving

Criticisms
6. Dont compare one
person with another
7. Confront when the time

is right
8. End confrontation with
encouragement
9. Look at yourself before
looking at others.
others
05
Conclusion

End of presentation. Thank you.

Human Relations For Admin Personnel

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BASICS OF HUMAN

Buti na lang may SSS!

Buti na lang may SSS!

Buti na lang may SSS!

Gone are the days when

Omnia ergo quaecumque

Know and understand the basics of human

Buti na lang may SSS!

Definition of Human Relations.

Human Relations in todays context.

iii. Communication 101

vi. Cultivating Relationships.

Musta crush mo?

Buti na lang may SSS!

Latin humanus or homo which means

Buti na lang may SSS!

Buti na lang may SSS!

Buti na lang may SSS!

Buti na lang may SSS!

Buti na lang may SSS!

Need for Supportive

Requires full commitment and

Buti na lang may SSS!

Buti na lang may SSS!

Major Forces Influencing

Buti na lang may SSS!

Diversity in the Workplace

Buti na lang may SSS!

starter. Smiling at others lets

Avoid gossip that is going on. Do

Monitor what you say around others.

Establish clarity with those around

Most Important Words

Buti na lang may SSS!

Major Themes in Human

Buti na lang may SSS!

Tips for Giving

Tips for Giving

7. Confront when the time

Buti na lang may SSS!

End of presentation. Thank you.

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