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HCS 350 Entire Course

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HCS 350 Week
HCS 350 Week
HCS 350 Week
and Reflection
HCS 350 Week
HCS 350 Week
HCS 350 Week
HCS 350 Week

1 DQ 1
1 DQ 2
1 Nursing Expertise Self-Report Scale
2
2
2
3

DQ 1
DQ 2
Communication Style Case Study
DQ 1

HCS 350 Week 1 DQ 1

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Describe the significance of professional health care
communication. Why is professional health care
communication important? What are some examples
of problematic written, oral, or nonverbal
communication you have experienced in the
workplace? How did you resolve these situations?

HCS 350 Week 1 DQ 2

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Why is nonverbal communication important? What is
an example of nonverbal communication in health
care settings?

HCS 350 Week 1 Nursing Expertise Self-Report Scale a

nd Reflection (UOP
)
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Resource: Assignment Grading Criteria: Nursing

Expertise Self-Report Scale and Reflection
Complete and submit the Nursing Expertise SelfReport Scale located on pp. 175 & 176 of Clinical
Delegation Skills. Answer each question based on your
personal experience as a nursing professional.
Write a 350-word reflection on your results from the
Nursing Expertise Self-Report Scale and explain how
you plan to use this information to improve your


HCS 350 Week 2 Communication Style Case Study (UO
P
)
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Resource: Assignment Grading Criteria:
Communication Style Case Study
Analyze three scenarios from Checkpoint 8-4 in Ch. 8
of Clinical Delegation Skills, where passive, assertive,
aggressive, and passive-aggressive communication
styles are illustrated.
Select a scenario from your own health care
experience. Describe the scenario and communication
style. If you could do this over again, how could you
improve the communication? How was communicating


HCS 350 Week 2 DQ 1
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What are the differences between effective and

ineffective communication? Based on your
professional experience, provide a classic example of
each, according to situations you were in personally or
that you have observed.


HCS 350 Week 2 DQ 2
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Provide examples of various communication skills
related to delegation. In your workplace, what tasks
would you delegate to an unlicensed caregiver, a peer,
or a physician? How would you communicate each
task to the appropriate person?

HCS 350 Week 3 Delegation Example in a Health Care S

etting Presentation (UOP)
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Resource: Assignment Grading Criteria: Delegation

Example in a Health Care Setting Presentation
Create, present, and submit a 10- to 12-slide
Microsoft PowerPoint presentation in a script
format and with detailed speaker notes. The
presentation must include the following:
The delegation model or process
The delegation issue in your workplace
The stakeholders in their different health care roles
How to choose the right stakeholder for the job
Your plan of action, which must include the
following:

HCS 350 Week 3 DQ 1

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Describe the effects of diversity, ethnicity, and culture

on communication. What are some examples of
problematic communication with culturally, ethnically,
or socioeconomically diverse clients or patients in
health care settings?

HCS 350 Week 3 DQ 2

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List the theoretical principles of effective therapeutic
communication. Why is client-centered therapeutic
communication important?

HCS 350 Week 4 DQ 1

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Consider collaborative communication and therapeutic
interventions to improve care for health care clients,
patients, and the overall community. In what ways can
collaborative communication and therapeutic
interventions improve health outcomes? In your
workplace, which interventions work best for you?
Which need improvement for your team to achieve
greater success?

HCS 350 Week 4 DQ 2

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Why is collaboration as a conflict management style
the most difficult to achieve? Why is it often the most
effective?


HCS 350 Week 4 DQ 3
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How might a meetings success be measured? How
can groups or teams use this information to set goals
for conducting meetings?

HCS 350 Week 4 Personal and Professional Health Car

e Communication (UOP)
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Resources: Assignment Grading Criteria: Personal and

Professional Health Care Communication & University
of Phoenix Material: Personal and Professional Health
Care Communication
For this assignment, you will choose from the following
options:
Option 1: Personal and Professional Health Care
Communication Paper
Option 2: Personal and Professional Health Care
Communication Podcast
Option 3: Personal and Professional Health Care
Communication Presentation

HCS 350 Week 5 Crisis Management Communication Pl

an (UOP)
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Resource: Assignment Grading Criteria: Crisis

Management Plan
Create a 750- to 1,050-word crisis management
communication plan for a health care organization or
health care setting with which you are familiar. Include
the following in your plan:
An explanation of how communication dynamics
may differ in times of crisis, mass trauma, or disaster
Three ways to reduce stress during a crisis
Three ways to resolve potential communication
challenges
Cite at least two peer-reviewed references supporting

HCS 350 Week 5 DQ 1

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What are three strategies for resolving communication
challenges? Why are identifying and implementing
strategies for resolving communication challenges
important in todays health care settings? Provide an
example of a communication challenge you have
recently faced in your health care setting and explain
how attempts at resolution were made and if those
attempts were effective.

HCS 350 Week 5 DQ 2

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What are some examples in your health care setting
of current communication approaches for dealing with
internal emergencies or crises and external
emergencies or disasters? How might they be
improved?

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