A COMPREHENSIVE PROJECT REPORT ON

EMPLOYEE WELFARE IN CERAMIC MANUFACTURING

INDUSTRY WITH SPECIFIC REFERENCE TO MORBI
CITY
Submitted By:
DHRUVI VAISHNANI
[Batch: 2014-15]
[Enrolment No.: 147730592104]
MBA SEMESTER IV

BHAVIN SINDHAV
[Batch: 2014-15]
[Enrolment No.: 147730592103]
MBA SEMESTER IV

Under the Guidance of

Prof. Khushbu Dave, Assistant Professor
Submitted to
Faculty of MBA
SHRI SUNSHINE EDUCATION TRUST GROUP OF INSTITUTIONS
Affiliated to
Gujarat Technological University, Ahmedabad

Executive Summary
This project aims at knowing Welfare System.
In this project the work atmosphere and the welfare measures

provided by the organization has studied.

It also aims at finding out the employees relationship with the
management.
This survey is done within the organization. The sample size is 150.
The data was collected by administering questionnaire and by
adopting direct personal contact method.
The persons met are all employees of the concern.
Collections of data were analyzed and tabulated in a sequential
manner and the interpretations are given along with the tabulation.
The conclusion and suggestions are also given in this report for the
improvement of this system in the organization.

Industry Overview
What is Ceramic?
Ceramics are classified as inorganic and non-metallic

materials
This category of materials includes things like tiles, bricks,
plates, glass, and toilets.
Ceramics are generally made by taking mixtures of clay,
earthen elements, powders, and water and shaping them
into desired forms.
Once the ceramic has been shaped, it is fired in a high
temperature oven known as a kiln.
Often, ceramics are covered in decorative, waterproof,
paint like substances known as glazes.

Industry Overview (cont.)

History of Ceramic
Archaeologists have uncovered human-made ceramics

that date back to at least 24,000 BC.

These ceramics were found in the form of animal and
human figurines, slabs, and balls.
The first use of functional pottery vessels is thought to be
in 9,000 BC.
These vessels were most likely used to hold and store
grain and other foods.
Since these ancient times, the technology and
applications of ceramics has steadily increased.

Industry Overview (cont.)

Ceramic Industry in India
Global Trade Profile
During the period from 2001 to 2008, total ceramics trade grew at a
CAGR of 9.8%.
Major Exporters

China was the largest ceramic exporter during 2008, with exports of
US$ 8 billion.
Italy, Germany and Spain followed China with annual exports of US$
6.3 billion, US$ 4.2 billion and US$ 3.9 billion, respectively.
Major Importers

United States was the worlds largest ceramic importer during 2008,
with imports worth US$ 5.4 billion.

Industry Overview (cont.)

Ceramic Industry in Gujarat
There are around 270 ceramic units, 152 wall tiles units, 54 floor
tiles units, 22 vitrified units, and 42 sanitary ware units.
Turnover of Morbi ceramic industry is touched Rs.4000 core in the
year 2008-09 as compared to Rs 4,000-4,500 corer for 2007-08.
The industry offers more than 60,000 direct and indirect
employments.

Industry Overview (cont.)

Future of Ceramic Industry
The ceramic tile industry in the country grew in double digits for the
last couple of years.
This trend is likely to continue due to rise in the income levels of
middle class and huge investments expected in real estate and
infrastructure in the 12th Five Year Plan (2012-17).
Due to a proactive approach and sound marketing strategies, any
firm may be able to outperform the industry average of 12-15% and
can be grown at a five year-CAGR of 25.12%.

Review of Literature
Binoyjoseph, josephinjodey (2009):
Studies in the article points out that, the structure of welfare states rests on a social security fabric.
Government, employers, trade unions have done a lot to promote the betterment of workers conditions.
David, A Decenzo (2001) and Stephen P. Robbinsin their book:
Personnel / Human Resource Management explained the various benefits and services provided by
the companies to their employees. According to them, the legally required benefits and services
include social security premiums, unemployment compensation, workers compensation and state
disability programs. They felt that the cost of the voluntary benefits offered appears to be increasing.

Michael (2001) in his book:

Human Resource Management and Human Relations said that the provision of intra-mural and extramural welfare facilities help in improving the quality of work life of employees thereby good human
relations will develop among different cadres of employees.
Punekar, Deodhar and Sankaran (2004) in their book:
Labor Welfare, Trade Unionism and Industrial Relations stated that labor welfare is anything done for
the comfort andimprovement, intellectual and social-well being of the employees over and above the
wages paid which is not a necessity of the industry.

Aswathappa (2010) in his book:

Human Resource Management discussed the various types of benefits and services provided to
employees in terms of payment for time not worked, insurance benefits, compensation benefits,
pension plans etc. He also discussed the ways to administer the benefits and services in a better way.

Introduction to Topic
Employee welfare occupies a place of significance in the

industrial development and economy.

A happy and contented workforce is an asset for the
industrial prosperity of any nation.
The welfare amenities are extended in additional to normal
wages and other economic rewards available to employees
as per the legal provisions.
According to the Oxford dictionary Welfare is fundamentally
an attitude of mind on the part of management influencing
the method by which management activities are undertaken.
Welfare services may broadly be classified into two
categories:-1) Intramural 2) Extramural.

Introduction to Topic (cont.)

Objective of Employee Welfare
To win over employees loyalty and increase their morale.
To combat trade unionism and socialist ideas.
To build up stable labor force, to reduce labor turnover and absenteeism.
To develop efficiency and productivity among workers.
To earn goodwill and enhance public image.
To make recruitment more effective.

Types of Welfare Services

Intramural: - These are provided within the organization like:

1. Canteen, 2. Rest rooms, 3. Crches, 4. Uniform etc.

Extramural: - These are provided outside the organization, like

1. Housing, 2. Education,
3. Child welfare, 4. Leave travel facilities,
5. Interest free loans, 6. Workers cooperative stores,
7. Vocational guidance etc.

Problem Statement of the Study

To know the importance of employee welfare, in ceramic

manufacturing industries with specific reference to Morbi

city.

Research Methodology
Criteria

Value

Research Design

Descriptive Research

Research Instruments

Closed Ended Questions

Data Collection Sources Primary Data

Sample Unit

Employee

Sampling Size

150

Sampling Method

Convenience sampling

Research Objectives
To know about the workers expectations on welfare

measures.
To know about the satisfaction level of workers on welfare
measures.
To ascertain whether the welfare measures are being
implemented effectively.
To analyses the effect of welfare measures in improving
productivity of the employees.
To know the opinions of employees about the provision of
welfare and social security benefits and also to know the
adequacy of these facilities.

Scope of the Study

This study should be used as a base by the other

researcher for the same type of research in the future.

Expected and actual results are compared with help of
this study.
Employee and Organization may use this study which can
be help to take the decision regarding the Employee
Welfare System.
Students as well as Faculties also can use this study in
their regular class work as an example

Q.1) From how many years you are working with this
Organization?

This indicates that about 40% of employees are having average

experience of 5-10 years. 30% of employees are having 0-5 years of
experience. 20% and 10% employees are having 10-15 and more than
15 years of experience respectively.

Q.2) Are you aware of all the welfare facilities

provided by the company?

This denotes 65.33% employees are aware about welfare

facilities of company and 34.67% employees are not aware.

Q.3) How do you rate the Working Environment of the

Organization?

This denotes 13% employees are highly satisfied with Working Environment, 33%
employees are satisfied with Working Environment, and 11% employees are average
satisfied with Working Environment, employees are highly satisfied with leave policy, 6%
employees are dissatisfied with Working Environment, and 3% employees are highly
dissatisfied with Working Environment.

Q.4) How do you rate the medical benefits provided

by the Organization for the employees & their
families?

This denotes 13% employees are highly satisfied with medical benefits, 33%
employees are satisfied with medical benefits, and 33% employees are average
satisfied with medical benefits, employees are highly satisfied with leave policy, 11%
employees are dissatisfied with medical benefits, and 6% employees are highly
dissatisfied with medical benefits.

Q.5) Does the company provide maternity leave to

Female Employees?

This indicates that industry does provide maternity leave to

Female Employees.

Q.6) How do you rate the working Hours of the

Organization?

This denotes 13% employees are highly satisfied with working Hours, 20%
employees are satisfied with working Hours, 33% employees are average
satisfied with working Hours, employees are highly satisfied with leave
policy, 26.5% employees are dissatisfied with working Hours,6% employees
are highly dissatisfied with working Hours.

Q.7) How do you rate the sitting arrangement of the

Organization?

This denotes 6% employees are highly satisfied with sitting arrangement, 13% employees are
satisfied with sitting arrangement, 40% employees are average satisfied with sitting
arrangement, employees are highly satisfied with leave policy, 25% employees are dissatisfied
with sitting arrangement,13% employees are highly dissatisfied with sitting arrangement

Q.9) Rate the Overtime allowance offered by the

Organization?

This denotes 7% employees are highly satisfied with Overtime allowance, 15% employees
are satisfied with Overtime allowance, and 28.5% employees are average satisfied with
Overtime allowance, employees are highly satisfied with leave policy, 38% employees are
dissatisfied with Overtime allowance, and 10% employees are highly dissatisfied with
Overtime allowance.

Q.10) How do you rate leave policy of the

Organization?

This denotes 25% employees are highly satisfied with leave policy, 18%
employees are satisfied with leave policy, and 36% employees are average
satisfied with leave policy, employees are highly satisfied with leave policy,
13% employees are dissatisfied with leave policy, and 7% employees are
highly dissatisfied with leave policy.

Q.11) Do you get regular increments?

This shows that 62.5% employees are getting regular increments,

35% employees are not satisfied with their increments.

Q.12) Does the Organization offers sufficient number

of toilets?

88.5% employees are saying that numbers of toilets are

sufficient, while others are not showing by table 12.

Q.14) Rate the Rest room and lunch room facility to the
employees?

This shows that 32% 30.5% employees are average satisfied with
rent room and lunch room, 7% employees are highly satisfied with
facilities 18% employees are just satisfactory level.

Q.15) Does the company take care of the employees

working in night shift?

This indicates 68% employee saying industry does take care of

night sift employees, 23% are saying industry does not take care
well.

Q.16) Does working in the organization give you a

feeling of security?

55% employees are feeling safe in industry, 45% are not

denoted by this.

Q.17) Does the company take safety measures for

employee safety?

52% of employees said that industry does take safety measure,

whereas 46% of employees refuse to that indicated by table 17.

Q.18) Within how much time organization provide

treatment to an injured worker?

Industry is providing immediate medical treatment to injured worker

said by 44.5% of employees, 20% employee also said that sometimes
it may take 15 minutes before treatment, 26.5%, 7% employees state
that treatment may take time from 30 minutes to 1 hr

Q.19) Do you think employee welfare activities of the

Organization give a feeling of safety and
improvement your performance?

This indicates that 78% employees are feeling safe in industry 18.5%
employees are having doubt about safety and performance improvement.

Q.20) Rate the overall satisfaction with employee

welfare activities of the Organization?

This indicates 21% employees are Highly Satisfied with welfare activities of
organization, 22% employees are on satisfactory level, 24.5% employees
have average satisfaction with organizations welfare activities, 21%,11%
employees are have some degree of dissatisfaction with industries welfare
activities.

Hypothesis Testing
Step 1:
H0:
Awareness about welfare facilities among employees is
independent on their experience.
H1: Awareness about welfare facilities among employees is dependent
on their experience.

Step 2:
The statistical test used is
Step 3:
Alpha Is 0.05.
Step 4:
There are 150 employees and uniformly distribution, so degree of
freedom is
DF=(R - 1) x (C - 1)=
(2 - 1) x (4 - 1)=3

Hypothesis Testing (cont.)

Observed Frequency
0-5

5-10

10-15

>15

Total

Aware

31

42

18

98

Not Aware

14

18

12

52

Total

45

60

30

15

150

0-5

5-10

10-15

>15

Total

Aware

29.4

39.2

19.6

9.8

98

Not Aware

15.6

20.8

10.4

5.2

52

Total

45

60

30

15

150

Expected Frequency

Hypothesis Testing (cont.)

CHI Square Table

Fo

Fe

Fo - Fe

(Fo - Fe)

31.00
42.00
18.00
7.00
14.00
18.00
12.00
8.00

29.40
39.20
19.60
9.80
15.60
20.80
10.40
5.20

1.60
2.80
-1.60
-2.80
-1.60
-2.80
1.60
2.80

2.56
7.84
2.56
7.84
2.56
7.84
2.56
7.84

150

150

Calculated Value = 3.51

For a = 0.05, the critical value is X 20.05, 3 = 7.81

(Fo - Fe)2
Fe
0.09
0.20
0.13
0.80
0.16
0.38
0.25
1.51
3.51

Hypothesis Testing (cont.)

Step 5:
Statistical analysis

RR

AR

3.51

Step 6:
Null hypothesis is accepted because the table value is 7.81 and calculated

value is 3.51.

Findings
More Employees are having less experience; higher level employees

have more experience.

Most of all employees are aware about welfare facilities provided by
industry.
Working environment is satisfactorily good, employees have suggested
that.
Employees also get medical benefits and emergency medical treatment.
Employees get transport facility from home to industry and vice versa.
Industries also provide overtime allowance.
Salary increments are done on regular basis.
Canteen and other facilities such as lunchroom, restroom and toilets are
adequately best.
Night shift is given special care.
Overall most of employees are feeling safe and secure while working in
industry.
Industry does achieve a level of satisfaction in employee welfare.

Suggestions
Maintenance of Urinals is comparatively not good than other statutory welfare

measures provided by the company. It has to be implemented.

Maintenance of housing, education, washing and sitting facilities can be implemented.
The management has provided the gratuity for which the employees are not fully
satisfied. So gratuity must be certifiable manner
Sanitation facilities must be improved by considering hygienic conditions at the work
place.
The house rent allowance provided by the organization is distributed among all the
level from a complete extent.
Activities like sports should be improved for employees.
Working environment should be improved to attract the man power.
Annual and festival bonus has to be increased.
Only half of the respondents said that a shift allowance provided by the company is
good, so that satisfy more respondents certain change should be taken in shift
allowances.
Only 60% of the respondents are satisfied with cleaning and ventilation, so for more
respondents satisfaction with cleaning and ventilation should be more effective.
The working condition in the company is implemented in such a way that it should
satisfied more number of respondents.

Limitation
Our study confines to welfare, health and safety aspects of

Ceramic Industry.
Efforts are made to collect the true information as far as
possible without resorting to any guess work.
In case of sensitive information in nature, direct personal
interviews are conducted in order to glue as much
information as possible.
Few of the employees were a little bit hesitant to answer the
questions this might have deviated the findings at least to
some extent.
Due to time constraints study was limited to a part of the
employees, which in turn may reflect the overall attitude of
the employees.

Conclusion
Majority of employees are satisfied with welfare measures.
They should take necessary steps to solve problems in those

measures; So that the Employee can do his job more effectively.

The company can concentrate on the other Non-statutory
measures to boost the Employee morale.
The company maintains good industrial relationships with the
employees and continues to be the market leader in the India.
Hence the management is making it possible to make a better
place to work.
The central aim of the personal department is to keep its
employees satisfied with welfare measures and healthy working
atmosphere. Sincerely hope that the suggestions provided by
improve useful in the employee Welfare measures.

Conclusion
It is matter of great satisfaction that majority of the

respondents observe that welfare measures are good.

There is always scope for improving health and safety
measures for the workers.
It argues well for the company that majority of the
respondents have expressed their satisfaction with regard
to training in their area of job operations.
The pleasant surprise is that the company provides
training for the workers according to their most preferred
choice.
This motivates the workers in a long way in achieving both
organizational and individual goals.

THANK YOU