Hospitality

presentation

O
T

ALL
you

of

in

Hospitality
presentation
made by : Pawan kumar pathak
b1

acknowledgment
I , am Pawan kumar pathak student of
frankfinn is being feel very proud that Im
a frankfinian because frankfinn provide us
marvelous faculty as Mr. Ajainder
Bansal as well as so many faculties who
is very talented in their field so I would
like to thanks to frankfinn and Mr.
Ajainder Bansal who provide me such
a fantastic training of Hospitality .Im
also thanks to my parents who give me
this oppournity to get training in

Taj Mahal Palace & Tower

Introduction of taj
The Indian Hotels Company
Limited(IHCL) branded asTaj
Hotels Resorts and
Palaces,is an Indian chain of
hotels and resorts
headquartered in the Oxford
House inMumbai.This
company is a part of the
Tata Group.
Mr. Jamshetji Nusserwanji Tata ,
founder of theTata Group,
opened the
Taj Mahal Palace & Tower, the
first Taj property and the first
Taj hote l, on December 16,
1903.

 Founder(s)
Parent
Mr. Jamshetji Nusserwan
Tata Group
ji Tata

Founded
1903

Headquarters
Mumbai, Maharashtra,
India
CEO & MD
Mr. Raymond Bickson
Products
Hotels,resorts,palaces,
Tajsafaris,TajAirandspa
Industry

Website
www.tajhotels.com

History of taj
Taj Hotels Resort and Palaces records to
own and operate 76 hotels, 7 palaces,
serviced apartments,6 private islands
and 12 resorts and spas, spanning 52
destinations in 12 countries across 5
continents and employ over 13000
people.Besides India, Taj Hotels Resort
and Palaces are located in the
United States of America,England,Africa,
theUnited Arab Emirates,Maldives,
Malaysia,Bhutan,Sri LankaandAustralia.

Taj Hospitality Brands

Taj Luxury
Taj Exotica

Taj Safaris

Future plan
1} Taj Group to soon launch second
property in Kolkata .
2} Taj Group plans Rs100 crore
investment in Kerala for open luxury
resorts at Munnar and Bekal .

Taj Bangalore

Falaknuma Palacein
Hyderabad,India

Year Event

1903
The Company opens its first hotel, the "Taj Mahal Palace" in
Mumbai, India.

1974
The Company opens its first five star deluxe beach resort, the "
Fort Aguada Beach Resort" in Goa.
The Company begins business in metropolitan hotels by opening
the five star deluxe hotel, the "Taj Coramandel" in Chennai.

1980
The Company opens its first hotel outside India, the "Taj Sheba
Hotel" in Sana'a, Yemen.

1984
The Company entered into a licence agreement to operate the "
Taj West End" in Bangalore, "Taj Connamera" in Chennai and the "
Savoy" in Ooty.

 1989
The Company opens a .five star deluxe hotel in
Calcutta, the "Taj Bengal."

1990
The Company establishes the Taj Kerala Hotels
and Resorts Limited with the Kerala Tourism
Development Corporation.

1998
The Company opens the "Taj Exotica" in
Bentota, Sri Lanka.

2000
The Company establishes Taj GVK Hotels and
Resorts Limited with the GVK group to operate
three hotels in Hyderabad.

2001 a} The Company is awarded the

management contract. for the "Taj Palace",

Dubai.
B} The Company launches the "
Taj Exotica Spa and Resort " in Maldives.
2002 - The Company obtains licences to
manage and operate two leisure hotels: the "
Rawal-Kot" in Jaisalmer and the "Usha Kiran
Palace", Gwalior.
2003 - The Company relaunches its flag ship
property as the "Taj Mahal Palace and Tower ."

2004 A} The Company launches its

first luxury serviced.apartments, "

Wellington Mews" in Mumbai.
B} The Company opens its first economy
hotel under the brand "Ginger" in
Bangalore.

2005 -

The Company obtains a

management contract to operate "
The Pierre" in New York, USA.
The Company entered into a
management contract to operate the "Taj
Exotica" in Palm Island, Jumeirah, Dubai.

2006 - The Company acquires the "W" hotel in

Sydney, Australia which is later renamed as the "

Blue Sydney".
The Company commences operation of its first
wildlife lodge atMahua Kothi, Bandhavgarh.

2007-A} The Company acquires the "Ritz-Carlton"

in Boston, USA which is later renamed as the "
Taj Boston.

B} The Company commences operation of its

second wildlife lodge atBaghvan, Pench.

2008 A}Taj Hotels Partner with Saraya

Islands to Operate Taj

. Exotica Hotel in Ras
Al Khaimah, United Arab Emirates.
B} Taj Hotels and the Tashi Group join
hands to create the new benchmark for
premium hotels in Bhutan -
Taj Tashi Bhutan.

1} Taj Kuteeram recently open in

Bangalore, India

Taj Varanasi
.
kTt

Hilton
Hotels
Goa

introduction of Hilton Hotel

COMPANY Founded 1919 byConrad Hilton
The end of World War II, which coincided with the
formal incorporation of Hilton Hotels Corp., brought
about rapid growth. The company is now one of the
world's largest hospitality companies, with multiple
brands, thousands of hotels and, at one time, several
profitable casinos.
Hilton Hotels was also a pioneer in hotel management
and franchising, an arrangement that is the industry
standard today.
Hilton Hotels Corporation is the leading global
hospitality company with more than 3,200 hotels and
545,000 rooms in 77 countries and territories,
including 135,000 team members worldwide.

Industry
Founded
Founder(s)
Headquarters

Hospitality,Hotels
Cisco, Texas(1919)
Conrad Hilton
7930 Jones Branch Drive,
Tysons Corner, Virginia,
United States.

Nationality
Occupation

American
Hotelier

Key people { CEO and

President }
Parent

Christopher J. Nassetta
Blackstone Group

Hilton Hospitality
Brands
1}
2}
3}
4}
5}
6}
7}
8}
9}

Conrad Hotels & Resorts

Double Tree
Embassy Suites
Hampton Inn
Hilton Garden Inn
Home 2 Suites
Homewood Suites
The Waldorf Astoria Collection
HILTON GRAND VACATIONS

Future Plan
1} Hilton Hotel Corporation today unveiled
plans to open up to 30 new hotels
comprising around 4,000 rooms in the UK
and Ireland over the next five years.
2} Hotel chain Hilton Worldwide to set up
50 hotels in India in five years
3} Weplanto open more than
650hotelsin the United. States

AWARDS
CAA-AAA Four Diamond Award (2002,
2003, 2004, 2005, 2006, 2007)
5 stars, CITQ (Corporation de lindustrie
touristique du Qubec), Tourisme Qubec,
every year since 2001.
In 2010, the Casino du Lac-Leamy Hilton
was selected by readers of the
prestigiousCond Nast Traveler
magazineas one of the Top 100 hotels in
the world and among Canada's top 20
Resort Hotels.

Year Events
1919:Conrad Hilton buys his first hotel.
1920: With the Mobley runningsmoothly,
Hilton bought two more Texas properties
in 1920; the Melba, in Fort Worth
1925:The first hotel carrying the Hilton
name is constructed in Dallas.
. 1927:Hilton opens its first hotel (the
Waco Hilton) with cold running water and
air-conditioning in the public rooms.

 1946:Hilton Hotels Corporation is formed.

1947:Becomes the first hotel company to
have its stock listed on the New York Stock
Exchange
1947 The Roosevelt Hilton in New York City
becomes the first hotel in the world to
install televisions in guest rooms.
1948 Hilton becomes the first hotel
company to introduce a multi-hotel
reservations system, which is the beginning
of the modern day reservation system.
1949:Hilton buys the lease on New York's
Waldorf-Astoria.

1950 Hilton creates its first special amenity for

female travelers a sewing kit and booklet with
helpful names and telephone numbers.
1953:The first European Hilton opens in
Madrid.
1957 Hilton offers its first brand-wide direct-dial
telephone service.
1963 Hilton opens its first airport hotel (San
Francisco Airport Hilton) and pioneers the
airport hotel concept. Business travelers
everywhere rejoice.
1964:Hilton International is spun off as a public
company.
1970:The company buys two casino hotels in
Las Vegas.

1973 Hilton develops the first

centralized reservation service using
computer technology, a breakthrough in
customer service.
1982:Subsidiary Conrad International
Hotels is formed to oversee international
growth.
1996:Stephen F. Bollenbach becomes
the first non-Hilton to guide the company;
Hilton merges with Bally Entertainment
Corporation.
1998:Hilton spins off its gaming
operations as Park Place Entertainment

 In 2001, Hilton agreed to sell Red Lion to

WestCoast Hospitality
2003 HHC was granted the naming rights
to the
George R. Brown Convention Centerin
late 2003
On December 29, 2005, Hilton Hotels
Corporation agreed to re-acquire the
Hilton International chain from its British
owner.
On February 23, 2006, the deal closed,
making Hilton Hotels the world's fifth
largest hotel operator in number of rooms

Service and facilities

Swimming pool
Fitness centre
Safty deposit Box
Beauty parlor
Travel desk
Room service
Car Rental
Book Shop
Loundry Service
Shopping Arcade
Currency exchange
Guest Activity desk
Doctor on call
Steam,Sauna ,Jacuzzi, and
gymnasium

Taj
Yes
Yes

Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes

Hilton
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes

Automated teller { ATM }

Bar Area
Concierge Desk
Foreign Currency Exchange
Gift shop

Yes

Yes
Yes
Yes
Yes
Yes

 Room
of

Amenities &
Services
Hot/Cold running water, Internet

Connection, Laundry Service, Money

Changer, Newspaper in Room, Parking,
Reception, Restaurant, Room Service,
Safe Box in Room, Tea/Coffee Maker,
Telephone, Travel Desk Service, All Major
Credit Cards Accepted, Baby Care Facility,
Banquet, Bar, Beauty Parlor, Business
Centre, Cable TV, Car Rental Service,
Conference Hall, Doctor on Demand, Fax
on Demand, Health Club, doctor on call .

Revenue By House keeping

1} The house keepers assists in purchasing of the
items required for the hotel and also helps the sales
team.
2} They also responsible in losing or gaining the
reputation for the hotels.
3} They also offer specialized service to the guest and
play an important role in customer satisfaction.
4} The house keeping department also takes care of
the rooms in the hotel and it revenue by maintains
the decorative items in the hotel room in a perfect
condition
5} This department is also responsible for security,
safety and environmental duties such as composting
and recycling.

6} House keeping department also creat

revenue by offers laundry,
dry
cleaning
and
.
shoe polishing facilities for the guests.
7} The house keeping department in a hotel
essentially deals with the cleanliness in a
hotel. The guests feel comfortable in a
environment which is clean and well ordered.
8} A guest sends more time in a room than
any other area in the hotel, so keeping the
room clean is the duty of house keeping
department and the satisfied customer visits
the hotel again, by this way house keeping
department helps to increase the revenue of
the hotel.

Lay out of a room

Thank you