DIRECTORS & VPs

EXECUTIVES

Insurance: Organization Chart

EVP of Operations

Employee Name

Employee Name

Employee Name

Employee Name

Employee Name

Employee Name

Agency Operations

New Business
Processing

Underwriting

Claims Processing

In-Force Customer
Service

Case Management &

Settlements

The in-force customer

service function is tasked
with serving as the
customer's reference
point for all questions
and needs concerning
the policyholder's
insurance policy and its
related products.

The case management

and settlements function
is tasked with ensuring
the accuracy, timely
review and remittance of
all payments for
insurance settlements
based on company
procedures and
guidelines.

KPIs

KPIs

The insurance agency

operations function
manages the firms
network of insurance
agents and brick and
mortar branch offices.

The new business

processing function is
responsible for attracting
and onboarding new
insurance policyholders.

KPIs

KPIs

MANAGERS & STAFF

Line of
Business
President

Number of Policies In-Force

per Insurance Agent
Employees per $100M of
Gross Premium Written
New Policies per Agent

Common Job
Titles
Insurance
Operations
Manager
Operations Agent
Insurance Agency
Manager
Branch Manager

Percentage of Applications
Received Electronically
Processing Expense per
Application
Percentage of Applications
Approved

Insurance underwriters
evaluate the risk of
covering potential
policyholders, set
deductibles, and
calculate premium levels
for insurance policies.

KPIs

Underwriting Automation
Rate
Time to Underwriter
Underwriting Cycle Time

The claims processing

function is tasked with
examining and
processing insurance
claims, paper and/or
electronic. Processors
determine whether to
return, pend, deny or pay
claims within the clients
policy guidelines and
determine
steps
KPIs
necessary
forper 1,000
Claims FTEs
Reported Claims
adjudication.

Online Account Updates

Cash Surrender Cycle Time

Cost per Claim

Claims Settlement Cycle
Time (Auto/Home/Life)

Common Job
Titles

Common Job
Titles

Common Job
Titles

Common Job
Titles

Business
Processing
Manager
New Business
Specialist
Business
Development
Manager
Insurance Agent
Insurance Broker

Insurance
Underwriter
Assistant
Underwriter
Technical
Underwriting
Specialist
Underwriting
Associate
Underwriting
Analyst

Sales
Representative
Customer Service
Representative
Call Center
Representative
Inside Sales
Representative
In-force Policy
Representative
Policyholder
Services Specialist

Claims
Claims
Claims
Claims
Claims

Processor
Coordinator
Adjuster
Examiner
Investigator

Policyholders per Case

Manager
Cases Managed per Case
Manager

Common Job
Titles
Case Manager
Case Management
Assistant
Case Management
Specialist

DIRECTORS & VPs

EXECUTIVES

Insurance: Organization Chart (Continued)

Employee Name

Employee Name

Actuarial

Expense Management

The actuarial function is

tasked with analyzing the
financial impact of risk
and uncertainty for a
company. It provides
assessments of financial
security systems, with a
focus on their
complexity, their
mathematics, and their
mechanisms.
KPIs

An insurance companies
investment functions are
responsible for taking
profits earned from
policyholder premium
payments and investing
them in financial
instruments such as
bonds, stocks, mortgages
and real estate.

MANAGERS & STAFF

Policyholders per Certified

Actuarial
Loss Ratio

KPIs
Return on Investment (ROI)
Percentage of Revenue
Earned from Investments

Common Job
Titles

Common Job
Titles

Investment
Specialist
Investment
Associate
Investment Analyst
Investment
Consultant
Investment
Manager

Actuary
Actuarial Analyst
Finance Analyst
Insurance Analyst
Actuarial Associate