Operations Information and Management Information Systems

Slide 6.
Chapter 6
Operations Information and
Management Information Systems
Bocij, Greasley and Hickie, Business Information Systems PowerPoints on the Web, 5th edition Pearson Education Limited 2015
Slide 6.2
Enterprise and functional BIS

Business information systems can be categorised
into operations and management systems which
can be implemented as either enterprise or
functional business systems.
Slide 6.3
Business information systems

BIS can be divided into 2 broad categories:
Operations information systems (OIS)
Systems that support an organisations business
activities. They are used for the tasks involved in the
daily running of a business.
Management information systems (MIS)

Systems that support (managerial) decision making
and provide feedback on organisational activities.
Slide 6.4
Types of operations information systems

Transaction processing systems (TPS): These
are used to manage the exchange of information and
funds between a company and third parties such as
customers, suppliers and distributors.
Office automation systems (OAS): OAS are used
to manage the administrative functions in an office
environment and are often critical to service-based
industries.
Process control systems: These are important in
manufacturing industries for controlling the
manufacture of goods.
Slide 6.5
Transaction processing system (TPS)

Examples:
When you check at Tescos,

every time one of your
purchases is swiped over
the barcode reader. That is a
transaction.
A withdrawal of money
from an auto-teller
machine (ATM).
Paying bills through call centre
Slide 6.6
Key elements of a transaction processing system
Figure 6.1 Key elements of a transaction processing system
Slide 6.7
Types of Transaction processing system (TPS)

Batch
Systems:
Collect
information on transaction in
batches before its is processed
at times of lower transaction. It
is useful for the companies that
need to process the large
amount data using limited
resources.
Real Time Systems:

Process information
immediately
Examples:
Examples:
Slide 6.8
Types of Transaction processing system (TPS)
Figure 6.2 Network architecture for a retail transaction processing system

Slide 6.9
Office automation systems (OAS)

Systems intended to increase the productivity of office workers.
Groupware
Assists teams of people working together through facilities such as
email and teleconferencing within or between companies.
Document imaging process (DIP)
Converts documents into digital format using a scanner which can
then be stored, retrieved and manipulated across a computer
network.
Workflow management systems (WFMS)
- Used to automate business processes by providing a structured
framework to support the process. Workflows help manage business
processes by ensuring that tasks are prioritised to be performed:
As soon as possible
By the right people
In the right order
Slide 6.10
Groupware
Groupware assists teams of people in working together
because it provides the three Cs:
Communication is the core groupware feature which allows
information to be shared or sent to other using electronic mail.
Groupware for conferencing is sometimes known as computermediated communication (CMC) software.
Collaboration is the act of joint cooperation in solving a business
problem or undertaking a task.
Coordination is the act of making sure that a team is working
effectively and its goals. This includes distributing tasks to team
members, reviewing their performance.
Slide 6.11
Figure 6.3 Universal inbox of Novell Groupwise groupware product
Slide 6.12
Document imaging process (DIP)
DIP systems attempt to alleviate the problems caused by

paper-based systems, including the cost of handling large
amounts of paperwork and the time wasted searching for
paper documents.
DIP systems convert documents (and images) into a
digital format which allows storage, retrieval and
manipulation of the document on computer.
Slide 6.13
Figure 6.5 Components of a document image processing system
Slide 6.14
Figure 6.6 Document management software for reconciling supplier invoice with
purchase order data
Source: Chaffey (2004).
Slide 6.15
Workflow Management Systems (WFMS)

Workflow management (WFM) is defined by the Workflow Management Coalition as the
automation of a business process, in whole or part during which documents, information or
tasks are passed from one participant to another for action, according to a set of procedural
rules.
Workflows help manage business processes by ensuring that

tasks are prioritised to be performed:
as soon as possible
by the right people
in the right order.
Workflow software provides functions to
assign tasks to people;
remind people about their tasks which are part of a workflow
queue;
allow collaboration between people sharing tasks;
retrieve information needed to complete the task, such as a
customers personal details;
provide an overview for supervisors of the status of each task and
the teams performance.
Slide 6.16
Figure 6.7 Example of a workflow application from Staffware

Source: Staffware.
Slide 6.17
Process control systems

These systems support and control
manufacturing processes.
Materials requirements planning (MRP) aims to
ensure the right amount of stock is held for the
production schedule.
Slide 6.18
Types of management information

systems
Decision support systems (DSS). These provide
information and models in a form to facilitate tactical
and strategic decision making.
Information reporting systems (IRS). These provide
pre-specified reports for day-to-day decision making.
Executive information systems (EIS). These
provide senior managers with a system to analyse,
compare and highlight trends to help govern the
strategic direction of a company.
Slide 6.19
Figure 6.12 Classification of decisions by decision type and their relation to

different types of system
Slide 6.20
Decision support systems (DSS)

Provide information in a form to facilitate tactical
and strategic decision making.
Types of DSS include:
Expert systems Represent the knowledge and
decision-making skills of specialists.
Example: Medical expert system MYCIN identifies the
treatment for blood disorder.
Neural networks Learn problem solving skills by
exposure to a wide range of problems.
Example: Barclays Banks fraud predicting system.
Slide 6.21
Information Reporting Systems (IRS)

Periodic reports: These are predefined reports that are
required by decision makers at regular intervals. Examples
include a monthly financial statement and a weekly sales
analysis.
Exception reports: These are reports produced only when
required. They can be generated automatically by the
information system when a performance measure moves
outside a predefined range. Examples include sales falling
below a certain level and customers exceeding their credit
limits. Exception reports can also be generated manually when
a decision maker does not want to wait until the next scheduled
periodic report or the information is only occasionally required.
Slide 6.22
Executive information systems (EIS)

Provide senior managers with information to
assist in making tactical and strategic decisions.
Provide summary information on key performance
indicators, integrate data from a wide variety of
sources including competitor data and market
information.
See www.comshare.com , www.cognos.com.

Operations Information and Management Information Systems

Загружено:

Сведения о документе

Авторское право

Доступные форматы

Поделиться этим документом

Поделиться или встроить документ

Параметры публикации

Этот документ был вам полезен?

Это неприемлемый материал?

Авторское право:

Доступные форматы

Operations Information and Management Information Systems

Загружено:

Авторское право:

Доступные форматы

Slide 6.

Enterprise and functional BIS

Business information systems

Management information systems (MIS)

Types of operations information systems

Transaction processing system (TPS)

When you check at Tescos,

Paying bills through call centre

Key elements of a transaction processing system

Figure 6.1 Key elements of a transaction processing system

Types of Transaction processing system (TPS)

Real Time Systems:

Types of Transaction processing system (TPS)

Figure 6.2 Network architecture for a retail transaction processing system

Office automation systems (OAS)

Figure 6.3 Universal inbox of Novell Groupwise groupware product

Document imaging process (DIP)

DIP systems attempt to alleviate the problems caused by

Figure 6.5 Components of a document image processing system

Workflow Management Systems (WFMS)

Workflows help manage business processes by ensuring that

Figure 6.7 Example of a workflow application from Staffware

Process control systems

Types of management information

Figure 6.12 Classification of decisions by decision type and their relation to

Decision support systems (DSS)

Information Reporting Systems (IRS)

Executive information systems (EIS)

Вам также может понравиться