Module

Basic of Internal
Communication

Effective communications is the lifes blood of

an organization. Organizations that are highly
successful have strong communications. One of
the first signs that an organization is struggling
is that communications have broken down.

The following guidelines are very basic in

nature, but comprise the basics for ensuring
strong ongoing, internal communications.
1. Have all employees provide weekly written
status to their supervisors
2.
Hold monthly meeting meetings with all
employees together
3. Hold weekly or biweekly meetings with all
employees together if the organization is small
(e.g., under 10 people); otherwise, with all
managers together.
4. Have supervisors meet their direct reports in
one-on-one meetings every month

Three Basic Elements of

Communication

All speaking, expect those moments when

you talk only to yourself, is public speaking.
Every time you talk to somebody your
husband or wife, parents or children, you
colleagues, friends, strangers and even
enemies, is public speaking. The truth is, the
principles of public speaking, be it for oneon-one or one-to-one million are the same.

 Ethos

refers to the character of the

person. The most important element in
communication is You. Your credibility and your
believability dictate whether people will listen
or not to what your say. You may not speak so
much, but people listen to your every word
because they trust you, they respect.

Examine your character. Know the real you..You

are a king. You are unique.

The second is pathos. Pathos refers to your

compassion with the audience. Touch the emotion
of your audience. You may be able to preach the
whole encyclopedia on leadership, but if you wont
be able to touch their emotions, communication will
not happen.
Whats in it for me? Provide the answer to that
question. When you speak to another person or
group of persons, always remember that these
people have needs. Like most of us, they are hurting
too. Man needs nurturing. Man needs guidance. Man
needs freedom. Man needs security. And most of
people, if you want them to listen to you, man must
fee that you really care.

The third is Logos. Logos refers to the

content, the factual content of your speech.
Among the three elements, this is the least
important. Most people, especially those with
low-esteem and those who dont care so much
about their audience, focused on this element.
Your logos supports your message. You should not
neglect them. You can provide statics, stories,
anecdotes, and other concrete examples to
establish the reasons of your message. Though
least important, we should never, never, sacrifice
our logos. Logos provides structure and direction.

Determine your compelling message. When asked

to comment on something or tasked to give a talk or
requested to teach people, you must be able to
answer this first question. You must have a message.
And the message must be compelling. Your answer
questions will lead you to the purpose of your speech.
Second, find ways and means to illustrate your
message. You can use stories (he more personalize
the better), statistics, wisdom of the other people, and
whatever means that will connect your message to
the heart, mind, and soul of your listeners.
Think of the best introduction. Your introduction
has three purposes: it establishes rapport with your
subordinates, it provides your subordinates the
direction of your speech, and it provides them the first
glance to your compelling message.

Interpersonal Communication

Interpersonal
Communication
is
communication with
others
sharing
information, solving
problems,
resolving
conflicts,
fulfilling
social needsbasic it
is
sending
and
sharing a message
with another person.

Two-way Communications
Message

Content
what you want to
communicate
Process
how you
communicate
Feed back
response to the
communication

Sender

Feedback

Receiver

Content

First consider the purpose of the message

Other Things to Consider:

General to specific (give supporting details)
Present one idea at a time
Keep in mind the audience or receivers
background (their age, status, educational level,
feelings, what your message will mean to him)
What is the environment or situation in which your
message will be presented or received.

Process

Choose an appropriate process for you message:

Most frequently used

Verbal
Formal or informal
Communicatio
Varied with word choice, tone,
n
rate, pitch, breathing, volume,
etc.
Requires careful planning
Written
Word choice important
Communicatio
Formal or informal
n
Organized and precise
Always used often ignores
Body and
Reveals feelings and interest
paralanguage

Feedback

Adapt the process to be more effective. Use

feedback from your audience to verify that
your message is being received. Listen to
their comments and questions. Watch their
body language. Remember, it is your
responsibility to see that your subordinates
understand you.

Communications plays important part in

determines success for todays organizational
teams
Good communication is among the top five
characteristics needed by teams and leaders to
succeed in a complex working environment.
Recent researches has identified good communication
along with strong organizational support, high levels
of leadership competence, team coaching and clear
objectives are crucial to the success of teams working
in cross geographical or organizational spread.

The Spirits of on-the-spot praises

and corrections

On-the-spot praises
Tell specific action
observed
Tell why action is good.
Encourage employees to
continue

Guidelines for Praises

Praise in public
Praise immediately.
Dont wait for perfect
results.
Set time aside for praising.

On-the-spot corrections
Tell employees actions
observed.
Tell why action is wrong.
Show how to perform.
Encourage employees to
continue.

Guideline for Corrections

Correct in private.
Attack the performance.
Give one correction at a time.
When the correction is over its
over.

The End