COMMUNICATION

Submitted To :- Prof. Satinderjit

Singh
Submitted By:Arsh , Kritika ,
Payal ,
Kajal , Gurinder
Class
:- B.com (H)
sem 1

MEANING OF
COMMUNICATION
Communication is derived form a Latin word
communicare which means to impart to
share and to make common. It may be
defined as an exchange of facts , ideas ,
opinions or emotion between two or more
people.
Communication is a process by which
information is transmitted between individual
and organisations so that on understanding
response results.
-Peter Little

PROCESS OF
COMMUNICATION

1.) Sender:- It is a person or group or organisation

who has an idea or information which he want to
communicate to others.
2.) Message:- the information that the sender
wants to convey in physical form which can be
understood by the receiver is known as message.
3.) Medium:- the method used to send the
message is called medium. this can either be oral
or via electronic or paper based.
4.) Encoding:-the process of translating the
meaning of message into suitable words, symbols
is known as encoding

5.) Receiver:-The person , group or

organisation that receives the message is
known as receiver.
6.) Decoding :- the receiver gets the message
and attaches his own meaning to it. this
process of attaching meaning to the received
message is called decoding.
7.) Feedback:-feedback is an integral part of a
successful and effective communication .
feedback is the response of the receiver in
the form of some action or gesture or some
may be asking more questions or calling
further explanations.

OBJECTIVE OF
COMMUNICATION
1.) sharing of views and opinions
2.) to give suggestions for improvement
3.) for imparting information regarding same topic
and to educate.
4.) for coordination of business activities and for
smooth working of an organisation .
5.) to built and to improve interpersonal relationship
6.) to ask question and invite quires regarding
something
7.) to solves problems and to reduce conflicts
8.) to deal with people
9.) to interact with other organisation and
establishment
10.) to encourage and to motivate people for
enhanced performance

TYPES OF
COMMUNICATION
1.) Intrapersonal Communication is
communication that occurs in your own mind.
It is the basis of your feelings, biases,
prejudices, and beliefs.

Examples are when you make any

kind of decision what to eat or
wear. When you think about
something what you want to do
on the weekend or when you think
about another person.

2.) Interpersonal communication is the

communication between two people but can
involve more in informal conversations.
Examples are when you are talking to your
friends. A teacher and student discussing an
assignment. A patient and a doctor discussing
a treatment. A manager and a potential
employee during an interview.
3.) Mass communication is the electronic or
print transmission of messages to the general
public. Outlets called mass media include
things like radio, television, film, and printed
materials designed to reach large audiences.
A television commercial. A magazine
article. Hearing a song on the radio.
Books, Newspapers, Billboards. The key is

4.) Small Group communication is

communication within formal or informal
groups or teams. It is group interaction that
results in decision making, problem solving
and discussion within an organization.
Examples would be a group planning a
surprise birthday party for someone. A
team working together on a project.

5.) Social communication

Sharing of ideas , discussing news , exchange
pleasantries ,making small talk etc are all a
part of social communication. it require
knowledge of social etiquette and an an
awareness of social skills.

BARRIERS IN
COMMUNICATION
1.
2.
3.
4.
5.
6.

Linguistic Barriers / semantic Barri

social-psychological barriers
emotional and personal barriers
socio-cultural barriers
organisational barriers
physical barriers

CHANNELS OF
COMMUNICATION

1.) Downward communication :- this

communication flows from the top
to the subordinate . the biggest
barrier to downward communication
increases the chances of distortion
and delaying lack of contract with
superior also creates a barrier.

2.) Upward communication :message send by subordinates to

superior are referred to as upward
communication . the channels of
upward communication are face to
face talks ,report , correspondence ,
suggestion boxes etc.
3.) Horizontal communication:- It
is also called lateral communication it
is among employees working at some
organisational level. It involves the
coordination of inter dependent units
and departments.

THE END