Copyright 2014 by Nelson

Education Ltd.

Chapter 9: Management & Leadership

in Todays Organizations
Introduction to Business Management

COMM 102.3

Learning Outcomes
1.

Differentiate between management and leadership.

2.

Discuss the four types of planning.

3.

List the primary responsibilities of managers in organizing

activities.

4.

Describe how leadership styles influence a corporate culture.

5.

Examine how organizations control activities.

6.

Summarize the roles managers take on in different

organizational settings.

7.

Identify the set of managerial skills necessary for managerial

success.

8.

List some of the trends that will affect management in the future.

Management and Leadership

Manageme
nt

Leadership

Process of guiding the

development, maintenance,
and allocation of resources
to achieve the
organizational goals.
Relationship between a
leader and followers who
want real changes; the
outcomes reflect their
shared purposes.

Authority

Responsibility

Accountability

Right to make
decisions

Assignment of
tasks

Acceptance of
success/failure

The Managerial Process

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s
Managerial

Gu
Pe id
rs in
on g
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Process
Cycle

ti
a
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d
r g es
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Co n urc
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Re

Efficiency and Effectiveness

Efficiency
Efficiency

Effectiveness
Effectiveness

Using
Usingthe
theleast
leastamount
amountof
ofresources
resources
(doing
(doingthings
thingsright)
right)

Producing
Producingthe
thedesired
desiredresults
resultsor
orgoods
goods
(doing
(doingthe
theright
rightthing)
thing)

Functions of Management
1. Planning

2. Organizing

3. Leading/Motivating

4. Controlling/Evaluating

PO
LC

Planning

Process of deciding what needs to be done to

chieve organizational objectives, identifying
hen and how it will be done, and determining
y whom it should be done.

Set vision, mission, goals and objectives

Vision
Mission
Goals/objectives

Planning is a continuous process

Planning

Mission Statements
Mission an organizations purpose and
reason
for existing; its long-term goals

Mission Statement A clear, concise

articulation
of how the company intends to achieve its
vision;
How it differentiated itself and the keys to

Organizing
Dividing up the
Tasks
Grouping
(jobs and
employees)

Division of
Labour
Departmentalizati
on

Assigning
(authority and
responsibilities)

Delegation

Organizing
Top
Managers

Technical

Human relations

Conceptual

skills

skills

skills

Middle
Managers

Technical

Human relations

Conceptual

skills

skills

skills

First-line
Mangers

Technical Skills

Human relations

Conceptual

skills

skills

Organizing: Trends

Trend toward self-managed team

Stakeholder orientation
- who is affected by the organization?
Staffing - hiring and retaining good employees
Managing increased diversity
Organizations are now being designed around
the customer = less management control and
more customer influence.

Leading/Motivating
Creating a vision
Communicate the vision and rally others
Establish corporate values
Promote corporate ethics
Creating a culture
Embrace change

Leading/Motivating:Power
The process of guiding and motivating others
toward the achievement of organizational
Legitimat
goals.

Referent
The
respect
Expert
The
skills

The
position
Source
s of
Power

Reward
The
goods
Coercive
The
bad

Leading/Motivating Styles
Leadership styles
- Autocratic
- Participative
- Free-rein

Employee Empowerment
The process of giving employees increased
autonomy and discretion to make decisions
and control over the resources needed to
implement those decisions.

16

Managers
Empowerment Checklist
Do employees understand your plans and goals?
Are employees encouraged to utilize these plans and
goals as a basis for day-to-day work?
Does information to employees come soon enough for
them to make intelligent decisions about their work?
Are communication & cooperation encouraged?
Can questions be asked freely and are individual
initiative & creativity encouraged?

Corporate Culture
The set of attitudes,
values, and standards of
behaviour that
distinguishes one
organization from another.

How do you create a

corporate culture?

Controlling/Evaluating

New Approaches in
Management Styles and Why
Managers are now guiding, training,
supporting, motivating, and coaching
employees.
Employees are better educated.
Emphasis on teamwork and
cooperation.
Employees are seen as partners.
Employees tend to be more transient.
More females and younger workers.
Global competition and constant change.

Trends in Management
Crisis management
Growing use of information technology
Increasing need for global management skills
Finding/keeping employees
Financing long-term growth
Navigating regulation
The environment
Embracing change

Coping with Stress

Do you feel stress?
How can we manage stress?
Understand the mind-body connection.