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Presented By

Nguyn Th Minh T
Th B Dung
Trn nh Thun

Communication

Most important essential life skill


Primary reason for business success or
failure
Lays Foundation for understanding upon
which to build a mutually respectable
relationship

Types of communication breakdown

1.
2.
3.
4.
5.
6.
7.

Believing their communication is one reality


Choosing the wrong method
Responding deafeningly
Failing to share information
Failing to be direct
Breaching confidentiality
Failing to listen

What is Information sharing

It is an act of forwarding the right information


to the relevant people.
Due to effective information sharing
coordination mechanism improves which
reduces uncertainty

Managers

who had information about


the problems failed to inform others
to take appropriate actions

Video

EXAMPLE
Communication breakdown

Failing to share information can result in:


Communication

failure affects every level of


business which can lead to severe financial crisis
Employees may blame each other for failure,
work can negatively be affected
Employees would not feel comfortable
Creates a negative image of organisation

Main Communication Barriers


1.Listening barriers
2.Barriers while speaking
3.Perceptual and Language Differences
4.Information Overload
5.Time Pressures
6.Distraction/Noise
7.Emotions
8.Complexity in Organizational Structure
9.Poor retention
10.Lack of Common Experience
11.Gender Barrier
12.Lack of Credibility

Symptoms

of internal
Communication Breakdown:
Remarks about the organizations losing

direction
A drop in productivity in a unit or overall
Evidences of Executive isolation
Rumours of union activity
A marked increase in complaints

Recommendations:
Share

information that affects the work of

others
There should be formal structures or
systems (IS) to share information within an
organization
Organization must have general layout
about the information sharing procedures at
each level, what to share with whom to share
Feedback is very much essential to indicate
the information shared is understood

Conclusion:
We can say the information
sharing is an organisational behaviour,
it is a way one shares the information
with other employees at the every
level within an organization. And
failure to share information can lead to
disastrous effect.

Conclusion:
Secondly the responsibility an
effective communication is not only of
senders but also of Receiver who
receives the information and its
important that he/she understand that.

References

Thill J. V., Bovee C. L., (2008), Excellence in Business


Communication, (eighth edition), Pearson International
edition

CommunicationBarriers, (2011),[online], Available at:


https://imprinttrainingcenter.wordpress.com/2011/04/12/
communication-barriers/, Accessed June 10, 2011

Communication Breakdown, [online], Available at:


<http://www.enterprisemedia.com/product/00649/comm
unication_breakdown.html>, Accessed June 05, 2011

Communication breakdown at work, (2011), [online],


Available at: <http://www.youtube.com/watch?
v=zixh9hsyED4>, Accessed June 16, 2011

Thanks!

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