RESEARCH

PROPOSAL

To study the
effectiveness of India
post for successful
Logistic partnership
with
eCommerce Cos.

NMP Batch-29, Section B

Group Members:

Introduction
Brief Background:

India

Posthas

Express

Parcel

launched

two

serviceand

new

parcel

services

Business

Parcel

servicealong withCash on Delivery(COD) option that

competes directly with private courier companies mainly
BlueDart, Aramex and others.

Massive reach of150,000 post officesall-around India

that has89 percent concentrationinrural areas.

INDIA POST EXPRESS PARCEL SERVICE

India Post Express Parcelservice is available for
both retailers and business customers that offers fast
delivery of products/parcels throughair mailor any
other fastest mean available.
It providesDoor-to-Door servicewith door delivery
irrespective of parcels weight. In addition India Post
offersCash on Deliveryfor the Express parcel
service with maximum consignment value up to Rs
50,000.Main advantage of this service is that parcels
booked under the services will bedeliveredat most
in72 hours.
Express Parcel service starts fromRs 30 for local
service, Rs 50 for delivery within the sate, Rs 60 for
neighboring state and Rs 80 for delivery to other
sates, for itemsweighingup to500 grams. For

INDIA POST BUSINESS PARCEL

SERVICE
India Post Business Parcel serviceis contractual service,
designed to suit requirement of business customers. Here the
minimum chargeable consignment weight is 2 Kg and up to
maximum of 35 Kg and offers Door-to-Door service. Unlike
Express service which currently has limited reach, Business
Parcel can be booked for delivery from any Post Office in the
country providing anationwide coverage. This service also
offersCash on Deliveryon consignment which provides a
collection of amount up to Rs 50,000 at the time of delivery.
Tariff for Business Parcels starts atRs 45 for local service,
Rs 80 for delivery within the sate, Rs 100 for delivery in
neighboring state and Rs 115 for delivery in other sates, for
parcelweighing up to2 Kg. Every additional 1 Kg up to 5 Kg
with be charged with Rs 12 to Rs 30 and Every additional 1Kg
above 5 Kg will be charged from Rs 14 to Rs 32 respectively.

SALIENT FEATURES OF EXPRESS AND BUSINESS

PARCEL SERVICE

Fast and secure transmission by Air

mail/land
Safe and secure handling
Fast and assured Door to Door delivery
Credit facility and flexible payment option
for bulk customers
Collection of Cash on Delivery (COD)
Customized key account management
Weight limit up to 35 Kg

Why India Post could become e-commerces

most potent delivery partner
Unbeatable Network

Rural depth

The
deliveries
are
primarily directed at tier-II
towns, and parts of the
rural
heartland,
where
India
Post
has
unparalleled reach.

Average
numbers
of
consignments
from
Snapdeal
had
reached
80,000 until December
2015, as against 35,000 in
2014-15. Flipkart-Myntra
have
clocked
average
consignment numbers of
about 80,000 so far.

1.56 lakh post offices,

1.25 lakh of which are in
rural areas yields better
coverage.

India Post posts

profits on ecommerceboom

Challenges for India Post

Poor infrastructure
Old staff reluctant to change
Delivery team doesnt get any volume-based
incentive because its a government organization.
Limited Parcel carrying capacity
On bicycles, India Post delivery men hardly match
courier boys on motorbikes, who are faster and are
also able to carry heavier parcels. Some postmen
have to walk on rough terrains to reach distant
addresses with parcels containing anything from
mobile phones and apparel to fancy accessories and
kitchenware.

Research Proposal
Research shall focus on :
How successful is the partnership between
Indian e-commerce Cos. & India Post?
What are the challenges for India Post?
Are customers satisfied with the service of
India Post?
How India Post is giving strong competition
to private players in the market?
How a strong logistic framework can be
prepared to help India post?