Академический Документы
Профессиональный Документы
Культура Документы
Eighth Edition
SCHIFFMAN & KANUK
Chapter 6
Consumer Perception
6-1
Perception
6-2
Elements of Perception
6-3
Sensation
Absolute threshold
Differential threshold
Subliminal perception
Figure 6.1
Increased
Sensory
Input
6-5
Webers
Law
6-6
Marketing Applications
of the JND
Need to determine the relevant j.n.d. for
their products
so that negative changes are not readily
discernible to the public
so that product improvements are very apparent
to consumers
6-7
6-8
6-9
Subliminal
Perception
6-10
Perception of very
weak or rapid stimuli
received below the
level of conscious
awareness.
Subliminal Perception
1957: Drive-In Movie Theater
1974: Publication of Subliminal Seduction
1990s: Allegations against Disney
6-11
Is Subliminal Persuasion
Effective?
Extensive research has shown no evidence
that subliminal advertising can cause
behavior changes
Some evidence that subliminal stimuli may
influence affective reactions
6-12
Sublimina
l
Perception
6-13
Figure 6.5
Subliminal
Embedding
6-14
Aspects of Perception
Selection
Organization
Interpretation
6-15
Perceptual Selection
Depends on two major factors
Consumers previous experience
Consumers motives
6-16
Gestalt
Psychology
6-17
Selective Exposure
Selective Attention
Perceptual Defense
Perceptual Blocking
6-18
Principles of Perceptual
Organization
Figure and ground
Grouping
Closure
6-19
6-20
6-21
6-22
Figure 6.12
Using Imagery
6-23
Positioning
6-24
Establishing a
specific image for a
brand in relation to
competing brands.
Figure 6.13
Repositioning
6-25
Positioning Techniques
Umbrella
Positioning
Positioning Against
Competition
Positioning Based
on a Specific
Benefit
6-26
Conveying a
Product Benefit
Taking an Unowned
Position
Positioning for
Several Positions
Repositioning
6-27
Click
icon to reach ad
Perceptual
Mapping
6-28
A research technique
that enables
marketers to plot
graphically
consumers
perceptions
concerning product
attributes of specific
brands.
More
Copy
More
Artwork
Crash
Bash
Splash
6-29
Club Coverage
6-30
6-31
Acquisition-Transaction Utility
Acquisition utility
represents the
consumers perceived
economic gain or loss
associated with the
purchase
Function of product
utility and purchase
price
6-32
Transaction utility
concerns the perceived
pleasure or displeasure
associated with the
financial aspect of the
purchase
Determined by the
difference between the
internal reference price
and the purchase price
Perceived Quality
Perceived Quality of Products
Intrinsic vs. Extrinsic Cues
6-34
Characteristics of Services
Intangible
Variable
6-35
Perishable
Simultaneously
Produced and
Consumed
DESCRIPTION
Figure 6.15
Ad
Emphasizing
Tangible
Cues
6-37
Behavioral
Intentions
Superior
Favorable
Remain
Behavior
Inferior
Unfavorable
Defect
+$
Ongoing Revenue
Increased Spending
Price Premium
Referred Customers
Financial
Consequences
-$
Decreased Spending
Lost Customers
Costs to Attract
New Customers
Price/Quality
Relationship
6-39
The perception of
price as an indicator
of product quality
(e.g., the higher the
price, the higher the
perceived quality of
the product).
Perception
of Price
Perceived
Quality
Perceived
Sacrifice
Perceived
Value
Willingness
to Buy
Store
Name
Perception
of Brand
Perception
of Store
Objectiv
e Price
+
+
+
B. Extended Conceptualization
to Include Brand Name and
Store Name
6-41
Perception
of Price
Perceived
Quality
+
Perceived
Sacrifice
Perceived
Value
Willingness
to Buy
Perceived Risk
The degree of
uncertainty
perceived by the
consumer as to the
consequences
(outcome)
of a specific
purchase decision.
6-42
Types
Functional Risk
Physical Risk
Financial Risk
Psychological Risk
Time Risk
6-43
Seek Information
Stay Brand Loyal
Select by Brand Image
Rely on Store Image
Buy the Most Expensive Model
Seek Reassurance