Customer Care No.

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E-COMMERCE will be the

worst hit: GST will take
everyone heads on
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Introduction
'Electronic commerce' means the supply or receipt of
goods and / or services, or transmitting of funds or
data, over an electronic network, by using any of the
applications that rely on the internet, like but not
limited to e-mail, instant messaging, Web services,
Universal Description, File Transfer Protocol (FTP), and
Electronic Data Interchange (EDI), whether or not the
payment is conducted online and whether or not the
ultimate delivery of the goods and/or services is done
by the operator.
India had an internet user base of about 354 million as
of June 2015 and is expected to cross 500 million in
2016. By 2020, India is expected to generate $100
billion online retail revenue out of which $35 billion will
be through fashion e-commerce. Online apparel sales
are set to grow four times in coming years.
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2. Types of E-Commerce
2.1 B2B Electronic Commerce
In this two or more business entities interacting with each other directly or through an
intermediary.
The business application of B2B electronic commerce can be utilized to facilitate the
interactions among organizations, such as Inventory Management, Channel Management,
Distribution Management, Order fulfilment and delivery, and payment management.
2.2 B2CElectronic Commerce
In this two or more entities which interact in this type of transactions
Involve a business and a consumer. The businesses offer a set of merchandise at given prices,
discounts and shipping and delivery options.
The sellers and consumers both benefit through the round the clock shopping, Accessibility
from any part of the world, Increased opportunity for direct marketing, Customizations and Online
customer service.
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2.3 C2B Electronic Commerce
The transaction originated by the customer has the set of Specifications and the required
price for a commodity, service or an item.
The business entity is expected to match the requirements of the Consumers to the best
possible extent.
2.4 What is C2C Electronic Commerce?
It promotes opportunity for consumers to transact goods or services to other Consumers
present on Internet.
The C2C in many a situations models the exchange systems with a modified Form of deal
making.
For the deal making purposes large virtual consumer trading community is developed. The
customer operates by the rules of this community to compete, Check and decide his own basic
transaction prices.

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Definitions
3. In this Chapter, unless the context otherwise requires, (a) 'Aggregator' means a person, who owns and manages an electronic platform, and by means
of the application and a communication device, enables a potential customer to connect with
the persons providing service of a particular kind under the brand name or trade name of the
said aggregator;
(b) 'brand name or trade name' means, a brand name or a trade name, whether registered or
not, that is to say, a name or a mark, such as an invented word or writing, or a symbol,
monogram, logo, label, signature, which is used for the purpose of indicating, or so as to indicate
a connection, in the course of trade, between a service and some other person using the name
or mark with or without any indication of the identity of that person;
(c) 'branded Services' means services which are supplied by an electronic commerce operator
under its own brand name or trade name, whether registered or not;
(d) 'electronic commerce operator' includes every person who, directly or indirectly, owns,
operates or manages an electronic platform that is engaged in facilitating the supply of any
goods and/or services or in providing any information or any other services incidental to or in
connection there with but shall not include persons engaged in supply of such goods and/or
services Care
on their
behalf.
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