Академический Документы
Профессиональный Документы
Культура Документы
Communication
Communication
1.
Research
Because
Teams
Characteristics of effective
business communication
Informal Communication
Informal channels of communication include
grapevine, rumour and gossip. These are
referred to as informal and are likely to flourish
when down ward communication is not proper or
when there are communication gaps. Uncertain
situation, animosity and new information give
rise to this channel of communication. Smart
managers know that a particularly active
grapevine is a sign that formal communication
network is not providing the information
employees believe they need.
External Communication
External communication flows into and out of
the organization by both formal and informal
means. Effective communication to people
outside the organization can help create a
good reputation and have a positive impact
on its ultimate success.
Components of communication
Process of communication
Communication
cycle
(Murphy P 11 to 14)
Perception
As
Internal factors:
Sensory limits Human sensory systems have limits
we cannot see for miles or hear distant sounds. As
unique filters we also differ in terms of the amount of
sensory information we need to reach our own
comfortable equilibrium. At a party some may term
music as loud whereas others may treat it as a part
of the total enjoyment.
Psychological factors such as personality, learning
and motives will also affect what is perceived.
Language
Intensity
Repetition
Feedback
It
Importance
Feedback
is of vital importance in
communication. It helps the sender make
sure that:
The message has been received by the
intended recipient and not lost or ignored.
The message has been correctly understood
and interpreted by the recipient i.e. in the
same form and context in which it is sent
The message has achieved its purpose
Characteristics of effective
feedback
It
It
Types of feedback
Motivational Feedback:
It is used to reward and support positive behavior e.g.
your employee performs good and to motivate him you
appreciate his work, this is motivational feedback.
Developmental Feedback:
It is given when a particular area of performance needs
to be improved e.g highlighting the areas of your
subordinates performance which needs improvement.
Types of feedback
Constructive feedback:
It is given so that to encourage the development of the
individual towards which it is directed.
Intrinsic feedback:
It is feedback from ones own self e.g. a person engaged
in thinking and pondering over ideas, evaluating options
and assessing their outcomes.
Extrinsic feedback:
It is feedback which a person receives from others e.g.
customers response to a payment request.
Negative
feedback
Positive feedback
Immediate feedback
Delayed feedback
Faults in listening
Types of listening
Listening
for contents
Critical listening
Empathetic listening