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STRATEGY
OF FERRERO
IN
AUSTRALIA
By
Eka Ristandi
Denma R Willyando
MM Program
Universitas Bakrie,
2016
Introduction
Ferrero SpA is an Italian manufacturer of branded chocolate and
confectionery products and it is the third biggest chocolate producer
and confectionery company in the world (Dana Cimilluca, 2009).
Reputation Institute's 2009 survey ranks Ferrero as the most
reputable company in the world.
The company saw a period of tremendous growth and success under
Pietro's son Michele Ferrero, who in turn handed over the daily
operations to his sons. His son Pietro (the founder's grandson), who
oversaw global business.
The Ferrero Group worldwide now headed by CEO Giovanni Ferrero
includes 38 trading companies, 18 factories,
approximately
21,500 employees and produces around 365,000 tonnes of Nutella
each year. Ferrero International SA's headquarters is in Luxembourg.
Its German factory is the largest of all
Ferrero SpA produced All time days food, from breakfast (Nutella)
to dessert (Ferrero Rocher) and any time between (Kinder
Chocolates, Bueno and Surprise, and ever popular Tic Tac)
Products
Ferrero, Story
Founded By Pietro Ferrero
Produced 50% Hazelnut & 50%
Cocoa Confection (Pasta gianduja
block)
Expanded Business to Europe
and built chocolate factory at
Luxemburg, Germany
1946
1951
1956
1963
1974
2003
2010
Engage in many community
program, such as welfare
agencies, food bank, breast
cancer research, abolition of
child worker and forest
conservation
SWOT Analysis
STRENGHT
WEAKNESS
OPPORTUNITY
THREAT
Strenght
1. Strong brand name worldwide
4. Globally available
6. Product Innovation
7.
Online
Boutique
&
Social
Media
Weakness
1. Perception of candies being unhealthy
2. Did not take
competitor
intend
to
challenge
Opportuntiy
1. Introducing new varieties and flavours of
products.
Threat
1. High competition from other chocolate
brands
Question
1. Evaluate Ferrero Australias decision to
open an online boutique. Will this have any
impact on those company businesss other
business segment?
2. How can Ferrero use new technology to
market its product better.
In 2011, the number of interest users in Osceania (South Pacific Island, New
Zeland and Australia) reach 23,927,457 users (miniwatts Marketing Group,
2012). This is a good opportunity and challenge for ferrero Australia to Increase
their sales especially with internet marketing.
Opening Ferrero Boutique in australia will not have impact for other business of
Ferrero company, Because the opening of Ferrero Boutique is to expand the
new target market of company that previuosly exist in Australia. Market
segment is targeting groups of consumer who have simillar needs and wants
(Kotler and Keller, 2006) Ferrero boutique has different target market, because
they concern to use internet marketing strategy. The target market of Ferrero
boutique are executive, corporate and consumer who want give gift for special
occasions whit premium product with range price $45 - $360.
Ferrero bountique will not spoil the market of previous product of Ferrero
Company as well. The reason of the product of Ferrero boutique is product line
of ferrero Rocher. Product line is development of product whit same platform
and module that can be addeed to accomodate the differentiation of costumer
rwquirement (Kotler and Keller, 2006). The product line which is sold by Ferrero
butique including traditional praline chocolate such as the dark chocolate
Ferrero Rondnoir and the white chocolate Raffaello (Kotler and Keller, 2012).
The product which are sold by ferrero boutique are Grande Impression, Medio,
Hat Box Hampper, Grande and Piccolo (Ferrero Boutique, 2012). All product
sold by Ferrero boutique have different characteristic according to needs and
wants from consumer. The company makes good packaging for the product so
its looks unique, luxurious, excusive, and sitable for gifts with special occasions
such as corporate gift, Birtday, Baby Showers, Get Well soon and spesial event
(Chrismas, mother day, ets). Beside having some kind of choice product
offered, consumer also can choose the different boxes, wrapping and gets
Conclusion
As Australia is a very posh, urban, full of literates, diversified and aware of
western culture the idea of opening online boutique was breakthrough for the
company that targets the niche market. Through the discussion above it is implied
that the online boutique will not have any negative impact on the other business
segments as the distribution channels for online boutique and stores products are
different and both focus on different needs of consumers. Store products focus on
daily needs of a person where as online boutique on special needs like gift items.
Positively it creates brand awareness for all products.
Conclusion
With the emerging technologies, it is implied that ferreo has wide range of
technologies to build customer relationship which is the main motto of the
company that includes blogging, creating new communities, use of social media,
sending personalised emails or messages, advertising in corporate blogs, mobile
marketing as well as SEO to create long term relationship with customers and
create new customers and make more brand awareness.