SAE I Quizzes

SAE I Quizzes
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2014, Confidential, Pegasystems Inc.
Introduction to BPM and Case Management

Which statements best reflect the difference between BPM and
Case Management? (Choose Two)
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Case Management applications cannot adequately manage ad-hoc

events while BPM applications can
BPM applications consist of structured, automatable processes,
while Case Management applications can include manual, optional,
and conditional processes.
BPM applications are poorly suited to managing ad hoc events
while Case Management applications are well-suited to managing
ad hoc events
Only BPM allows transactions to be logged with an audit trail,
identifying each action in the process and who or what performed it.

Which statements best describe BPM? (Choose Two)
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With BPM, an organization establishes automated management of

its processes, allowing the organization to analyze its processes to
improve its overall efficiency.
BPM systems only manage the process and must rely on other
systems to manage other application components such as data, UI,
and logic.
BPM is a structured approach one that employs methods,
policies, metrics, management practices, and software tools to
manage and continuously optimize processes within an
organization.
With BPM, business processes are manual, inconsistent, errorprone, and potentially spread out over multiple systems

Which statements best describe Case Management? (Choose
Two)
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Case Management allows an application to coordinate

different types of work performed by multiple parties to
resolve the transaction.
Case Management applications consist of unrelated
processes performed by independent parties in an
uncoordinated manner.
Case Management and BPM are mutually exclusive.
Case Management adds value by filling in the gaps, when
asynchronous, unanticipated, or unpredictable events affect
the processing of work
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Accessing a PRPC Application

Adding Operators to a PRPC production system
________________ (Choose One)?
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Is usually automated using a backend process

Requires a dedicated resource to manually add all of them
Is optional, since not all users accessing the system require
an operator ID
Is a huge migration task which has to be planned ahead of
the application migration

Consider this requirement: A manager of a car dealership
company will typically access a bunch of reports to look at their
sales, active quotes and performance of sales persons. In some
special cases, he would like to use the system to configure the
quote. Which of the following choices is best suited to support
this requirement? (Choose One)
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Have the manager log out and log in as a separate operator ID that has
access to creating quotes.
Configure the manager to have two access groups (one as a manager and
one as a sales person) and switch accordingly.
Build a secondary portal for the manager so he can switch to that portal to
create quotes.
Request a sales person to create a quote and ask them to transfer it to the
manager.

Which of the following relationships is strictly one- to- one
mapping? (Choose One)
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Access group -> Portal

Access group -> Application
Operator ID -> Access group
Operator ID -> Portal

An Operator ID record stores information about the __________
(Choose One)
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Security settings controlling how users access the system

Application to which the user has access.
Role performed by this operator in the application.
Workspace for the operator

An Access group does not store information about
_____________ (Choose One)
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How the users are authenticated

The Application record
The Primary portal for all users belonging to that group
The list of all users belonging to that group
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Tour of the Designer Studio

Using the Create menu we can create _____________. (Choose
One)
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Any case that exist in the entire system

Cases that belong to the current application in which the user
is logged into.
Cases that belong to the current application and all other
applications to which the user has access.
A new case or modify an existing case

In a Pega7 application built by your development team, the date
format is displayed as12/12/12. To avoid confusion, the customer
wants to reformat it as 12-Dec-2012. Using Designer Studio, how
would you quickly identify the record where this format is
configured? (Choose One)
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Use the Application Explorer to see all the properties defined

in the application
Use the UI Inspector tool to identify the property
Type the label of the field in the search field to find the actual
rule
Run a report to check all the date time fields and then check
them one-by-one

The Pega Discovery Network (PDN) is _______________?
(Choose Two)
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Accessible to all registered users from any browser in

addition it can be launched from the Designer Studio
A repository containing all helpful information regarding Pega
7 application development
A social network used to track the application development in
terms of checkouts, etc.
Accessible only from the Designer Studio using the same
operator ID

Which explorer is useful in opening a record that is shipped as
part of the product? (Choose One)
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Any Explorer
Records Explorer
Application Explorer
Private Explorer

Which of the following requires users to logoff? (Choose One)
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Switching to a different access group

Opening an end user portal
Creating a case
Switching to a different operator
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Introduction to the HR Services Application

Which of the following statements is NOT an accurate
description of the solution (application) to be built in this course?
(Choose One)
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The solution incorporates several case types.

The solution models the management process for job
applications.
The solution reflects the policies and procedures for an
existing process.
The solution combines flows, user interfaces, properties, and
decisions.

Which of the following is NOT part of the applicant management
process implemented in this course? (Choose One)
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Extend an offer to the candidate.

Interview the candidate.
Check the candidates references.
Match the candidate to an open position

(True or False) System Architect Essentials II focuses on design
principles, such as best practices and reuse, while System
Architect Essentials does not.
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True
False
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Creating a New Application

Which of the following types of information is NOT provided in
the New Application Wizard? (Choose One)
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Requirement
Application name
Case name
Business objective

Once we complete the New Application wizard, where in PRPC
can we locate most of the information provided while running the
wizard? (Choose One)
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The New Application wizard, which can be re-opened in

Review mode.
The Home page.
The Application Overview page.
The information is not available once the wizard completes.

Which individual is typically responsible for using the New
Application wizard? (Choose One)
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System Architect.
Lead System Architect.
Business Analyst.
Anyone can run the wizard for any project.
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Identifying Case Stages

Identify the principal reasons for dividing a case into stages.
(Choose Two)
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To group related processes and steps.

To divide a case into implementable releases.
To represent subcases.
To provide context for the events that occur while processing
a case.

How many stages did we identify for the Candidate case?
(Choose One)
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5
6
7
8

Which of the following is NOT a type of stage? (Choose One)
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Primary
Exception
Alternate
Resolution

What feature of the Stage Designer allows us to change the
name of a case? (Choose One)
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The Details tab.

The Stage Configuration dialog.
The Case Explorer.
The Legend.

Which of the following statements accurately describes the
usage of a case stage? (Choose One)
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Group related process and subcases

Identify related tasks that are assigned to a specific operator
Order how the case is processed
Identify all child cases created in the lifecycle
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Adding Processes to Stages

Which of the following is NOT a valid step type? (Choose One)
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Case.
Single Step Assignment.
Automated Decision.
Multi Step Process.

What is the maximum number of steps within a stage that can be
configured to start upon stage entry? (Choose One)
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One.
Two.
Three.
All of the steps in the stage.

(True or False) A Multi Step Process step can be reconfigured as
a Single Step Assignment
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True
False

The default order for steps within a stage is
_________________. (Choose One)
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Sequential each step is presented in order.

Simultaneous each step is presented upon stage entry.
Random.

Which of the following options for the start of a step is not
allowed in the Configure Step dialog? (Choose One)
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Upon completion of the previous step.

Upon resolution of a subcase.
Upon satisfying a specific condition.
Upon stage entry.
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Modeling the Processes

The purpose of Draft mode is to
__________________________. (Choose Two)
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Allow application designers to save flows that contain

references to non-existent rules.
Allow end users to debug the flow on production systems.
Allow application designers to test decision rules before
saving them.
Allow application designers to test flow logic without needing
to implement secondary rules such as flow actions,
decisions, and activities.

The purpose of a decision shape is to
__________________________. (Choose One)
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Automatically perform an action and advance to the next

shape.
Prompt the end user to determine how to process the case.
Automatically determine the path of the case by evaluating
conditions defined in a decision rule.
Stop the case at the shape until a specific condition is met.

A Smart Shape ___________________________, unlike a basic
flow shape. (Choose One)
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Allows us to configure properties to define the system

behavior
Is configured to perform a specific task, such as sending
email or creating a PDF.
Allows the system to automatically determine the appropriate
path to advance the case.
Can be used to query an external system for missing
information.

Which of the following is NOT a standard work status? (Choose
One)
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Closed
New
Open
Resolved

A connector can represent all of the following EXCEPT
________________.? (Choose One)
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A flow action.
A condition to evaluate.
A subprocess.
The result of a decision rule.
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Adding Business Use Cases to a Process

The act of creating a flow diagram without creating the decisions
and user interfaces it references is called
_____________________________. (Choose One)
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Application modeling.
Process modeling.
UI modeling.
Solution modeling.

Which of the following pieces of information should we look for
on a specification? (Choose Two)
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Due date.
Description.
Subject matter expert.
Test plan.

(True or False) A specification can be linked to its
implementation(s), but not its requirement(s)
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True
False

(True or False) A specification can include an illustration as an
example of the implementation.
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True
False
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Introduction to Data Elements

Which of the following is a valid property mode? (Choose Two)
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Single Value
Text
DateTime
Java Object

A property of type Date stores information in which format?
(Choose One)
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DDMMYYYY.
YYYYMMDDHHMMSS.
YYYYMMDD.
MMDD.

Which property type should be used to store Boolean data?
(Choose One)
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Boolean.
TrueFalse.
YesNo.
OnOff.

(True or False) A property can be restricted to a set of allowable
values.
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True
False

The property PolicyNumber (Auto) is an example of which
property mode? (Choose One)
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Single Value
Value List
Unordered List
Value Group
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Introduction to Data Modeling

The data model for an application indicates a one-to-one (1:1)
relationship between the data object that represents the
customer and the data object that represents their billing
address. The best implementation for the Billing Address data
object would be a ___________. (Choose One)
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Page
Page List
Page Group
This type of relationship cannot be modeled.

If we define a property as a page-mode property, what property
type must we define it to be? (Choose One)
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Single value.
Text.
Data.
Property types are not relevant for page-mode properties.

The data model for a financial services application indicates a
one-to-many (1:n) relationship between the data object that
represents the customer and the data object that represents their
accounts, and must support an arbitrary number of accounts of
each type. The best implementation for the Accounts data object
would be a ____________. (Choose One)
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Page
Page List
Page Group
This type of relationship cannot be modeled.

(True or False) A page-mode property can contain other pagemode properties.
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True
False
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Setting Values of Data Elements

By default, which page does PRPC write case data to? (Choose
One)
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pyCaseData
pyWorkPage
pyWorkData
pyDefault

The context of a property can be described as
_______________________. (Choose One)
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The property mode.

The type of data the property can store.
The page that contains the property and its value.
The source of the property value.

Which of the following is not a valid use of a data transform?
(Choose One)
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To copy a value from one property to another.

To create a property after a case has been created.
To set a default value for a property when creating a case.
To copy data between pages in memory.

A property named .foo can only exist once within each
________________. (Choose One)
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Page in memory.
Case type modeled by the solution.
Solution.
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Inspecting Data Elements

Which of the following is NOT a category of pages in the
Clipboard tool? (Choose One)
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Work Pages.
User Pages.
Data Pages.
System Pages.

pyWorkPage can be found under which category in the
Clipboard tool? (Choose One)
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Data Pages.
Linked Property Pages.
System Pages.
User Pages.

In our solution, Candidate is an example of
__________________. (Choose One)
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A data page.
An embedded page.
A page list.
A temporary page.

Which of the following can NOT be done with the Clipboard tool?
(Choose One)
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Read property values.

Write property values.
Update data in a system of record.
Switch between active threads in memory
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Introduction to UI
Which of the following rules contain the data elements that
display on the screen? (Choose One)
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Harness
Sections
Flow Actions
Controls
Introduction to UI
Which of the following statements are true about harness rules?
(Choose Two)
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Its used in the creation of designer studio

New harness is always used in the creation of a case
Confirm harness is referenced in the starter flow of a case
Assignment shapes must use only Perform harness
Introduction to UI
Which of the following statements are true about flow actions?
(Choose Two)
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Flow Actions can be used to advance off an assignment

Flow Actions are not directly referenced in flow rules
Flow actions can use sections for content
Flow actions are used in end user portals
Introduction to UI
Which of the following is not a rule type? (Choose One)
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Flow Actions
Layout
Sections
Harness
Introduction to UI
The Perform harness is usually referenced in ___________?
(Choose One)
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End user portals

The starting process or the flow rule
The assignment shape of the flow rule
Internally by the process engine and the name cannot be
customized
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Designing Layouts
Which of the following rules can have the layouts embedded in
it? (Choose One)
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Harness
Sections
Flow Actions
Controls
Designing Layouts
Which of the following statements are true about dynamic
layouts? (Choose Two)
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Can orient labels on top of the fields

Useful in dynamically altering the content at runtime
A set of standard formats are supplied; however no
restrictions in creating new formats
Must be used only when the application is deployed in
various form factors
Designing Layouts
Which of the following are key benefits in using dynamic layouts
over other layouts? (Choose Two)
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Supports nesting layouts

Localization layouts offer ability to render data elements in
various languages
Responsiveness layout can be configured to switch to a
different format in a different form factor
Alignment displaying labels next to field is not possible in
other layouts
Designing Layouts
Which of the following rule contains the configuration information
about layouts? (Choose One)
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Flow Actions
Skin
Sections
Harness
Designing Layouts
A dynamic layout can be saved as a _______ so it can be used
in other rules. (Choose One)
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Layout rule
Free form layout
Section
Layout template
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Creating Repeating Layouts

Which repeating layout is used to display hierarchical
relationships in a spreadsheet format? (Choose One)
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Dynamic
Grid
Tree
Tree Grid

When creating repeating layouts the underlying structure must
either be __________. (Choose Two)
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Page list
Java Arrays
Page group
Page

Which of the following statements are correct? (Choose One)
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Progressive pagination impacts performance at runtime

Pagination in general impacts the performance
Filtering hides the results from the clipboard
Sorting is applied only on text or numeric fields

When adding the repeating layout in stage designer which of the
following rule is not created by the system? (Choose One)
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The section that is embedded inside the repeating layout

The section containing the page list
The properties used as columns in the page list
The actual page needed in the page list

Which of the following statements are correct when we add a
repeating layout from the layout palette? (Choose Two)
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We must configure the source of the grid

We can specify any icons (such as add ,or delete) that
appear in the layout during creation
We can configure the layout as a grid, or any other type.
The grid overwrites any existing layout
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Formatting Data Elements

In the outline view when we add fields in the add fields dialog,
which of the following rule is not created? (Choose One)
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Control
Property
Section
Embedded or Data class

We need to display a list of currencies for the user to select,
however the selection should save the currency code and not
the actual currency label. Which of the following is the most
accurate choice? (Choose One)
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Requires a custom control which can use different properties

for display and for value
Use a local list in the property to provide the list of currency
and then lookup the code after selection
Use prompt list option in the property to store both the
currency code and currency labels
Hardcode these values directly in the control using the
properties panel

Which of the following is a control that is not associated with
properties? (Choose One)
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Checkbox
Radiobutton
Button
Rich Text Area Editor

Which of the following statements are correct when it comes to
controls? (Choose One)
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Control that is referenced in the property applies wherever

the property is added
Control that is referenced in the section does not override the
control defined in the property
Control can be referenced in the cell of a layout only when
the property does not reference a control
PRPC associates control with the property only when the
property is defined using the outline view

Control cannot be used to _______________ (Choose One)
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Restrict the max number of characters entered in a text box

Dynamically change from textbox to dropdown based on a
condition
Format values when the field is selected to display as readonly
Format property if the values are received from an external
system
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Validating Data Elements

Which of the following rules cannot be used for validating data
elements? (Choose One)
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Flow Action
Property
Validate
Control

When using validation rules, we can invoke ______________.
(Choose Two)
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A flow action rule

A message rule
Another validation rule
A section rule

Edit validate is referenced in the ________________. (Choose
One)
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Flow action
Property
Control
Properties panel for the field

We have the following requirement: The user name entered must
not already be taken and it should not exceed 10 characters.
Which one of the following choices is the best way to address
this requirement? (Choose One)
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An edit validate rule that verifies both these conditions

A single validate rule to verify both these conditions
A validate rule for the first condition which calls another
validate rule which has the second condition since the
validate rule cannot specify different conditions for the same
field
A validate rule for the first condition and an edit validate for
the second

Which one of the following requirements should not be handled
in a edit validate rule? (Choose One)
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Make sure the address field is not empty

Check if the zip code confirms to us postal code standard
Check if the telephone number contains the international
access code
Check if the unit price is not negative
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Introduction to Data Tables

Which of the following is not true when it comes to saving data
tables? (Choose One)
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Data tables must be defined as part of the application

Data tables are saved in the same database that PRPC is
installed
Data tables are usually populated using database tools
Data tables can be populated automatically using rules

The data table wizard does not create ___________ .(Choose
Two)
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The class where all rules related to data tables are stored
The derives from class if not present
The data page that displays the list of all rows
The records (rows) part of the data table

Data tables are used for ________________. (Choose One)
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Storing static list that is used by applications

Storing list of cases that are created by user
Storing list of cases that require approval by manager
Storing the information of all operators in PRPC

pr_other is a _______________ ..(Choose One)
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Database table that usually has data table instances if a

dedicated table is not created
Database table created in PRPC to hold information about all
data tables
A sample Database table structure that does not exist
anywhere
Database table that holds all data class instances

Which of the following statements most accurately describe the
data tables? (Choose One)
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Is a structure that helps in data modeling Pega Applications

List of reference data that can be used for display or
selection
List of all data instances used by the application
List of reference data that cannot be modified in the
application
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Accessing Data in the User Interface

A data page configured as a page structure can be used as a
source for _________. (Choose One)
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Repeating Tree Grid

Repeating Grid
Dropdown
Embedded section

When we are defining a data page that displays a list of all
products that the company can sell, what is the scope in which it
is defined? (Choose One)
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Only on a requestor
Only on the thread level to list it on the case where product
list is used
On the node irrespective of the applications used in the node
Only on the case where product list is getting updated

Radio button control can use the following as a source for listing
options? (Choose Two)
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SQL query that can get values from an external source

Static list that is defined on the property
Data page that has a structure of list
Data page that has a scope defined as requestor

Which of the following is not configured in the data page
definition? (Choose One)
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Whether the data page can be used as a page list or a page

group
Whether the data page content is specific to a requestor or
common to all requestors
Whether the data page becomes stale in 2 hours or 2 days
Whether the data page source comes from an external
database or a data table

Which of the following statements is correct when it comes to
accessing data pages? (Choose One)
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Data pages are invoked in a flow action if it has to be used in

the user interface
Data pages are invoked declaratively using a declare
expression which refreshes the content
Data pages display stale data unless a specific rule is written
to configure the refresh
Data page is loaded in memory when an embedded section
accesses it using a parameter
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Creating a Dynamic User Interface

What are the two elements that are required in defining a
dynamic user interface? (Choose Two)
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A source or the controlling element

Targets or the controlled elements
A button control that can act as a target for the event
An event can be applied on the section

A dynamic user interface can be used to ________________ .
(Choose One)
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Calculate the sub total and total based on a changed value

Hide or display the flow action on a condition
Conditionally hide or display a part of the user interface
based on a property value
Refresh the section periodically at scheduled intervals

If we want to make a layout visible only when the user has the
checkbox checked where do we set the visible when condition?
(Choose One)
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On the Action Set defined in the checkbox

On the included section
On the layout
On the main section

Which of the following keyword are valid choices for a radio
button control? (Choose One)
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Click
Change
Enter
Hover

Which of the following statements is incorrect in terms of having
multiple values in it? (Choose One)
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The controlling field can use multiple control rules

The controlling field can have any number of events
configured
The controlling field can have any number of actions
associated to an event
The controlling field can affect any number of controlled fields
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Accessing External Systems

Which of the following statements is true when it comes to
connectors? (Choose One)
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Connectors are web clients published by Pega to access only

a PRPC service
Connectors are helpful in tracking the number of unique
connections made to the PRPC service
Connectors can query from a database directly using SQL
Connectors are usually configured to migrate the work items
from one system to another

When PRPC acts as a service it usually _______ (Choose One)
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References the data table to get the values required by the

external system
Requires the external client to exist in the same network
Creates a case to perform the requested action
Requires the external client to be a java application

What is the quickest way to generate connectors? (Choose One)
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Use a Integrator shape in the process modeler

By defining them in a data page
Use the application express
Use the wizard

Which of the following statements is false when it comes to
connectors? (Choose One)
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PRPC connectors require the services to co-exist in the same

server
The wizard generates all the rules that are required for
parsing the response from the external object.
The rules created in the wizard can be cleaned up if they are
not generated properly.
SOAP, REST And SQL are some protocols that the connector
can use

Which of the following is the most recommended option to
access connector results in the application? (Choose One)
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Export the connector results to all user sessions using a

backend process.
Create a data page containing all the results
Populate the results in a data table
Invoke connector whenever required using a procedural rule
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Introduction to Declarative Processing

(True or False), Declarative rules are evaluated by the user
when needed to satisfy certain conditions.
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True
False

Which of the following provides a declarative form of property
validation? (Choose One)
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Validate Rules
Declare Expressions
Constraints
Declare Trigger

Of the six declarative rule types, four establish a dependency on
a specific property or properties. Which two do not establish a
dependency? (Choose Two)
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Declare Expressions
Declare OnChange
Constraints
Declare Trigger
Declare Index
Data Page

If the default chaining technique is used, the expression
calculation will occur ___________ . (Choose One)
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When a value in the expression is not present

When target property value changes
When input properties value changes
Each time a property in the expression is referenced

When creating a declare expression, you must set the
computation type on the _______. (Choose One)
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New Rule Dialog

Expressions tab of the rule form of the corresponding
properties
Expressions tab of the Declare Expressions rule form
Action tab of the corresponding Flow Action
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Conditional Processing
(True or False) A When rule can return a value other than true or
false.
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True
False
When rules cannot be used to __________________. (Choose
One)
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Skip a stage
Process or skip a step in a stage.
Add a Decision shape automatically.
Conditionally display UI elements.
Which of the following is not a good candidate for conditional
processing? (Choose one)
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Home inspection is not required if the loan is refinancing.

Flood insurance is required if the property is located in a
flood zone.
Appraisal of the property is ordered if the appraisal has not
been done within two years.
The interest rate is determined based on the credit score,
property value and annual income.
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Automating Business Processes Using Decision Rules

Which of the following is NOT a type of decision rule? (Choose
One)
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Decision Map.
When
Decision Table.
Decision Tree.

In a flow, we can call a decision from _____________________.
(Choose Two)
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A connector.
A utility shape.
A decision shape.
A fork.

A ____________ consists of a set of branching logic tests that
progress from less-specific to more-specific. (Choose One)
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Decision table.
Decision tree.
Decision map.
Declarative expression.

When using a ____________ in a flow, the connector
corresponds to the ___________. (Choose One)
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Assignment, decision result.

Decision shape, decision logic.
Fork, decision result.
Decision shape, decision result.

(True or False) Decision rules are evaluated by end users when
processing a case.
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True
False
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Routing Cases
Where are routing rules referenced? (Choose One)
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On the assignment shape which has to be routed

On the assignment shape prior to the one that has to be
routed
On the decision table
On the start shape
Routing Cases
When processing an insurance claim, the system requires
multiple approvals one from underwriter, one from the policy
administrator and one from the inspector who verified the claim.
How do you implement this so each of them can work on their
own? (Choose One)
141
14
Require a custom routing activity

Create a decision based routing using a tree or a table
Three separate assignment shapes and each of them routed
appropriately
Route it to a workbasket an operator picks it and after
submission goes back to the workbasket, it continues until all
three approves it
Routing Cases
Which of the following cannot be used for routing? (Choose One)
142
14
Activity
Data Transform
Decision Table
Operator record
Routing Cases
When assigned to a workbasket, what are the recommended
options for assigning the case to an operator? (Choose Two)
143
14
Operator picks from the workbasket

The workgroup manager decides who can work- they need to
login every day and distribute the work manually
System uses a configurable way to route to operators
depending on the workload
By using a standard routing activity shipped as part of PRPC
Routing Cases
Which of the following statements are false? (Choose One)
144
14
An assignment can exist in either work list or work basket

and not in both at the same time.
When routed to a different operator, the case can be
processed by either the new assigned operator or the
operator who created the case
Routing means the assignment is transferred to an operator
Routing to a workbasket is usually done on cases where we
have a group of skilled operators who are trained to perform
the same task
145
14
Case Stage Configuration

Which of the following configurations can be performed on case
stages? (Choose Two)
146
14
Make the stage as optional

Adding an optional action
Transferring the stage to another operator
Copy the stage into another

Which of the following choices cannot be performed in the stage
configuration dialog? (Choose One)
147
14
Changing the stage name

Adding a new optional action to the stage
Defining the owner of the stage
Identifying all the stages where the case gets resolved

When an optional action is added to the case stage which of the
following statements is correct? (Choose One)
148
14
Submitting an optional action progresses the flow

Optional actions can be invoked on all processes of the stage
The optional action can be accessed only once in the stage
Optional Actions can use only a standard rule that is shipped
by the product

Which of the following settings require configuration using the
case stage configuration (Choose One)
149
14
To validate the data elements when each process is

completed
To validate the data elements when the stage is completed
To validate only the data elements that are used in that stage
To validate the data elements before a stage is started

When working on a case which of the following choices lets us
skip a stage? (Choose One)
150
15
A when rule to decide if the stage can be skipped

A Validate rule to make sure all values are valid to start, else
skip the stage
Using the configuration dialog, we need to enable the stage
is optional
Using the configuration dialog, we need to enable the stage
is optional
151
15
Creating an Optional Process

Which of the following is a best use case that requires us to
define an optional process? (Choose One)
152
15
Optionally require a need for creating a separate approval

process when the order is greater than 10,000 USD
Require an option to display a screen that allows transferring
the case to another employee at any stage of the case
To display a screen that allows sending email to the customer
at all stages of the stage
To create a new subcase

Which of the following statements are accurate when we define
an optional Process? (Choose One)
153
15
Optional process can be defined specific to an assignment

Optional process is always triggered declaratively
Optional process can be triggered only in the stage where it
is defined
Optional process can be triggered only by operators who
have manager access

Which of the following choices are true when it comes to defining
optional processes? (Choose one)
154
15
A starter flow cannot be referenced in the optional process

The flow has to be a starter flow to be referenced in the
optional process
The flow when defined has an attribute that can be disabled
to not be displayed as an optional process
The flow used in optional process can also be used by other
processes
155
15
Introduction to Task Based Smart Shapes

Smart Shapes are pre-configured ____________ . (Choose Two)
156
15
Utilities
Sub-processes
Flow actions
Case types

When configuring the Send Email Smart Shape, which property
is not required? (Choose One)
157
15
Email From Address

Subject
Message
Email To Address

(True or False) When configuring the Change Stage Smart
Shape and selecting a stage, you can only type the name of the
stage you want to change to.
158
15
True
False

Which of the following is not a Smart Shape option? (Choose
One)
159
15
Create Case(s)
Create PDF
Auto Approve
Send Email
160
16
Creating a Case Level SLA

(True or False) A deadline interval can be shorter than a goal
interval
161
16
True
False

Which statement best describes the goal interval for an SLA?
(Choose One)
162
16
The amount of time in which the case or task must be

completed.
The amount of time allowed for a user to advance a case to
the next stage.
The amount of time in which the case or task should be
completed.
The amount of time allowed before the case automatically
advances to the next assignment.

Using the Case Designer, we can set a deadline for
_______________________. (Choose Two)
163
16
An assignment.
A stage.
A case.
A parent case.
164
16
Documenting an Application
Which of the following is NOT a type of documentation produced
by the Document wizard? (Choose One)
165
16
Application Document.
Application Profile.
Entity Relationship Document.
Specification Document.
(True or False) An Entity Relationship Diagram represents the
relationship between UI rules and the underlying process.
166
16
True
False
(True or False) External content can be uploaded to PRPC to be
included in application documentation.
167
16
True
False
A system architect is responsible for producing which type of
documentation? (Choose One)
168
16
Application Document.
Application Profile.
Process Review Document.
Specification Document.
When should we document an application? (Choose One)
169
16
Only after we complete the application.

Once we need to train end users.
After all specifications have been implemented.
At every significant development milestone.
Build for Change
Pega software revolutionizes

how leading organizations
optimize the customer experience
and automate operations
170
17
2014,
212, Confidential,
Confidential, Pegasystems
PegasystemsInc.
Inc.

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Introduction to BPM and Case Management

Case Management applications cannot adequately manage ad-hoc

2014, Confidential, Pegasystems Inc.

Introduction to BPM and Case Management

With BPM, an organization establishes automated management of

Introduction to BPM and Case Management

Case Management allows an application to coordinate

2014, Confidential, Pegasystems Inc.

Accessing a PRPC Application

Is usually automated using a backend process

2014, Confidential, Pegasystems Inc.

Accessing a PRPC Application

2014, Confidential, Pegasystems Inc.

Accessing a PRPC Application

Access group -> Portal

2014, Confidential, Pegasystems Inc.

Accessing a PRPC Application

Security settings controlling how users access the system

2014, Confidential, Pegasystems Inc.

Accessing a PRPC Application

How the users are authenticated

2014, Confidential, Pegasystems Inc.

2014, Confidential, Pegasystems Inc.

Tour of the Designer Studio

Any case that exist in the entire system

2014, Confidential, Pegasystems Inc.

Tour of the Designer Studio

Use the Application Explorer to see all the properties defined

Tour of the Designer Studio

Accessible to all registered users from any browser in

2014, Confidential, Pegasystems Inc.

Tour of the Designer Studio

2014, Confidential, Pegasystems Inc.

Tour of the Designer Studio

Switching to a different access group

2014, Confidential, Pegasystems Inc.

2014, Confidential, Pegasystems Inc.

Introduction to the HR Services Application

The solution incorporates several case types.

2014, Confidential, Pegasystems Inc.

Introduction to the HR Services Application

Extend an offer to the candidate.

2014, Confidential, Pegasystems Inc.

Introduction to the HR Services Application

2014, Confidential, Pegasystems Inc.

2014, Confidential, Pegasystems Inc.

Creating a New Application

2014, Confidential, Pegasystems Inc.

Creating a New Application

The New Application wizard, which can be re-opened in

2014, Confidential, Pegasystems Inc.

Creating a New Application

2014, Confidential, Pegasystems Inc.

2014, Confidential, Pegasystems Inc.

Identifying Case Stages

To group related processes and steps.

2014, Confidential, Pegasystems Inc.

Identifying Case Stages

2014, Confidential, Pegasystems Inc.

Identifying Case Stages

2014, Confidential, Pegasystems Inc.