Allentown Materials Corp.

(B)

Evaluation of a Change Effort

Did the managers select the right design

solutions? Is the organization design
changing in a way demanded by its
environment?

Allentown Materials Corp. (B)

Evaluation of a Change Effort

Are the methods by which the changes

implemented effective in getting the
commitment of people in the organization?

Recommendations for Change

Increase integration by developing a project organization

Top Team becomes Resource Allocation Team (RAT)

Identify and develop integrators in marketing

Identify project teams for each project composed of appropriate level
people
Quarterly project reviews with RAT
Eliminate present product review meetings

Are the methods by which the changes implemented effective

in getting the commitment of people in the organization?

Recommendations for Change

Communicate new project organization to division
Develop interpersonal competence of people to function in
new organization

Train integrators
Develop effective project teams
Team-building for top management
Training and development in conflict management

Are the methods by which the changes implemented effective

in getting the commitment of people in the organization?

Recommendations for Change

Improve group/functional relations through
special Inter-group Problem Solving
Meetings
Top team to develop objectives and
strategies for the division
Stronger, more personal

Allentown EPD: New Products

Year
1990
1991
1992
1993
1994

Resistors
1
0
4
0
6

Capacitors
0
0
0
0
3

Allentown EPD: Conflict

Resolution Styles

Styles
Forcing
Smoothing
Constructive

1992
3.1
3.0
2.9

1994
2.8
2.5
3.5

Allentown EPD 1994

What did we miss?

What is a Successful Change?

The future state is reached
Performance in the future state meets or
exceeds expectations
Transition costs are managed and false
starts are minimized
The organization is capable of continuing to
change and improve

Change Readiness
Ch = (D x F x P) > C
Ch = Change
D = Dissatisfaction with the status quo
F = Clear model or vision of future state
P = Planned process for managing change
C = Cost of change to individuals and
groups