Вы находитесь на странице: 1из 25



By - Megha Patel
MBA 2ND Year

Project Title
Study on Competency
based recruitment and
selection process in Bajaj

Project Guide- Mrs Jasmeet Kaur.

Establishment of the
Bajaj Allianz Life Insurance Co. Ltd. is a joint
venture between two leading conglomerates- ,
Bajaj Auto, one of the biggest 2 and 3 wheeler
manufacturers in the world and Allianz AG, one
of the world's largest insurance companies.
Is the fastest growing private life insurance
company in India.
Currently has over 74,00,000 satisfied
One of India's leading private life insurance

Allianz group
Allianz Group is one of the world's leading insurers and
financial services providers. Founded in 1890 in Berlin,
Allianz is now present in over 70 countries with almost
174,000 employees.
At the top of the international group is the holding company,
Allianz AG, with its head office in Munich.
Allianz Group provides its more than 60 million customers
worldwide with a comprehensive range of services in the
areas of
Worldwide 2nd by Gross Written Premiums - Rs.4,46,654 cr.
12th largest corporation in the world
49.8 % of global business from Life Insurance
Established in 1890, 110 yrs of Insurance expertise
70 countries, 173,750 employees worldwide

Bajaj Group
Bajaj group is the largest manufacturer of two-wheelers and
three-wheelers in India and one of the largest in the world.
One of the largest 2 & 3 wheeler manufacturer in the world
21 million+ vehicles on the roads across the globe
Bajaj Auto finance one of the largest auto finance cos. in India
Rs. 9,050 Cr. Turnover & Profits of 538 Cr. in 2008-09
It has joined hands with Allianz to provide the Indian consumers
with a distinct option in terms of life insurance products.
As a promoter of Bajaj Allianz Life Insurance Co. Ltd.,
Bajaj Auto has the following to offer Financial strength and stability to support the Insurance
A strong brand-equity.
An extensive distribution network.
Adequate experience of running a large organization.

Aim and Mission

To be the first choice insurer for customers
To be the preferred employer for staff in the
insurance industry.
To be the number one insurer for creating
shareholder value.

As a responsible, customer focused market
leader, we will
strive to understand the insurance need of the
consumers and translate it into affordable product
that deliver value for money.


To be the BEST Life Insurance

Company In India
To Buy From, Work For & Invest In"

Key Persons

Mr. Anuj Agarwal

Managing Director & Chief
Executive Officer

Mr. Manish Kumar Jha

Head - Legal &
(Chief Compliance

Mr. Subrat Mohanty

Head of Marketing and
IB Sales Quality

Mr. Ramandeep Sahni

Chief Financial Officer

Mr. Sameer Bakshi

Chief Risk Officer &
Company Secretary

Mr. Anand Godbole

Head - Internal
(Chief of INTERNAL

Head Office

Bajaj Allianz Life Insurance began operations on

12 March 2001 and today has a panIndiapresence of 759 branches. It is
headquartered inPune, India.


Child insurance plan

Retirement Plan
Saving plan
Investment plan
Term insurance
Group plans

Bajaj Allianz life insurance offers technical
excellence in all areas of Health Insurance as well
as Risk Management.
This partnership successfully combines Bajaj
Autos in-depth understanding of the local market
and extensive distribution network with the global
experience and technical expertise of the Allianz
Bajaj Allianz has received iAAA rating, from ICRA
Limited, an associate of Moodys Investor Services
Claims paying Ability. This rating indicates highest
claims paying ability and a fundamentally strong

Bajaj Allianz Life Insurance has won the Marketing
inBFSI Sector Award at the
National Awards forMarketing Excellence
Brand Excellence in BFSI Sector Award 2015
Best Life Insurance Company (Private Sector)
- 2015
Bajaj Allianz Life Insurance has been conferred
withSeal of Goldin 2016 for its "excellent"
products in 2016.
Bajaj Allianz Life Insurance has been recognized as
the Best in Employee Empowermentfor"I am
BALIC"at the HR Technology Awards
2016event held in Mumbai recently.

Task Assigned

Sourcing the candidates .

Data updating in a tracker .
Conducting Screening level interview.
Arranging the interview schedule.
Walk in interviews

Work Done
Sourced the right candidates from different job
portals for different job profiles.
Take part In walk in interviews.
Conducted the initial screening level telephonic
Daily Data entry in a Tracker.
Arranged the interview schedule.

Job profiles assigned

Online sales assistant.
Back office.
Team leader.
Relationship manager.
Associate area manager .

Competency Required for Job profiles

Online sales assistant.
Job Summary Deliverables :
-Goal sheet in place for team with clear growth path
and monetary benefits .
-Should be sound in technology usage like social
media, Chat platform & high end customer
interactive tools.
- Should be skilled in objection handling and
negotiations skills.
-Need to ensure Daily collection Target or the
monthly target.
Require Smart and dynamic communication
&convincing skills.
-Need to adhere set quality standards and scripts

Core competencies (Functional)

Good communication skills.
Should carry Good computer Knowledge .
Should be ready to learn process and products.
Able to maintain customer relation.
Core competencies (Behavioural):
- Good written and spoken communications
- -convincing skills
- Interpersonal and analytical skills
- Capacity to work under pressure.
- Previous Experience (Required and preferred)- Min
2 yrs
- Age- 21 &above
- Industry to be hired from- 1. Insurance 2. call centre
(voice experience)
Education qualification Graduate
&above(mandatory)Fresher ma

Relationship Manager
Key responsibilities
1. Responsible fro the achievement of
service to sales New Business and
renewal premium targets of the branch.
2. Extending support for all the service
requests in terms of understanding the
issues, current status and final resolution.
3. Responsible to build &maintain
relationships with customers, understand
and explore their financial needs
&requirements pertaining to their policies.

Responsible for new product selling based on

insurance requirements.
Maintaining persistency and business quality.
Ensuring for issuance of all login cases. Keeping
regular track for pending requirements and
Building good relationship with all support
Data analysis and MIS Management for Business.
Eligibility to apply
Employee should have sales experience.
Graduate in commerce/any other field .
1-2 years of experience in operations/customer
Preferably from the insurance or financial industry.

Back office
Job Description:
1) All grievances cases to be acknowledged on the same day.
2) All resolution cases to be resolved in avg MTD and YTD TAT
and grievance in an avg TAT
3) Response to the mails on an avg given TAT.
Eligibility to apply:
The eligibility criteria fro the candidate should be graduate.
Competencies Being Looked at
Essential Knowledge:
1. Knowhow of insurance products.
2. Industry specific knowledge for insurance.

Essential Skills

Strong process building skills

Interpersonal and interdepartmental skills
Strong number crunching.
Strong problem solving skills
Flair towards innovative approaches.

Contribution to the

Online sales assistant.- 44 candidates shortlisted.

Back office- 5 candidates shortlisted.
Team leader- 5 shortlisted.
Relationship manager.- 20 Shortlisted

Learning From the project

The competencies approach focusing on abilities
needed to perform job well may be preferable to
the use of a more traditional matching of job and
person specifications.
The competencies model seeks to identify abilities
needed to perform a job well rather than focussing
on personal characteristics such as politeness or