Unit 3 Q17 P49

The three functions of HRD are:

A. Orientation. training, and de-employment
B. Training, individual development, and
strategic development
C. Training, individual development, and
organizational development
D. Strategic, operational, and individual

Unit 3 Q19 P50

The training focus of a Lower Cost

Leadership business strategy would he on:
A. Creativity, marketing, and product
knowledge
B. Consistent procedures and customer
service
C. Creativity and consistent procedures
D. Quality control, consistency, and speed of
production
2

Unit 3 Q20 P50

The training focus for an organization with

a focus on product differentiation would be
on:
A. Consistent procedures and customer
service
B. Product knowledge and customer service
C. Core values and marketing
D. Creativity, marketing, and product
knowledge
3

Unit 3 Q24 P51

A career that progresses through a series

of related occupations is a:
A.
B.
C.
D.

Spiral Career
Protean Career
Transitory Career
Linear Career

Unit 3 Q26 P52

The most common type of employee

training is:
A. On-the-job training
B. Simulated training on off-the-job
equipment
C. Modeling the behavior of others
D. A combination of classroom instruction
and on-the-job training

Unit 3 Q27 P52

Through simulation training, trainees can

learn
A.
B.
C.
D.

In a classroom
After regular working hours
On-the-job
Under the same job conditions but be
away from the actual job setting

Unit 3 Q29 P53

In an organization with a technical

employee may move up in the organization
without taking on management
responsibilities.
A.
B.
C.
D.

Dual career ladders

Portable career paths
Alternate career paths
Alternate career ladders

Unit 3 Q34 P54

Which of the following is not a basic

method for evaluating training programs?
A.
B.
C.
D.

Reaction
Learning
Behavior modeling
Results

Unit 3 Q37 P55

In-Basket training exercises are most

applicable for
A.
B.
C.
D.

Construction workers
Office personnel
Managerial personnel
Customer/service related workers

Unit 3 Q38 P55

Training expatriates to prepare for global

assignments includes all of the following
except:
A. Pre-departure training for both the
employee and family
B. Business etiquette of the other culture
C. On-the-job training in the new country
D. Cross-cultural technology

10

Unit 3 Q41 P56

For a training session to enhance group

problem solving skills, which type of
seating arrangement is MOST effective?
A.
B.
C.
D.

Theater style
Chevron style
Circle style
Classroom style

11

Unit 3 Q42 P56

The BEST answer for determining if training

is cost effective is to:
A. Look for reductions in voluntary turnover
B. Compare the costs and benefits
associated with the training
C. Measure improvements in performance
D. Assess the attitude changes in
participants

12

Unit 3 Q1 P97

Your organization is considering the

implementation of an e-learning training
program for employees. What type of
program would not be appropriate in this
format?
A.
B.
C.
D.

Software training
Compliance training
Customer Service training
Computer skills training
13

Unit 3 Q2 P97

When structuring a class centered for adult

learning, all of the following is necessary
except for:
A. Learning is centered around the needs of
the learner
B. Information is concrete versus abstract
C. Training is timely and practical
D. Information is large, and abstract in
scope
14

Unit 3 Q21 P103

JR's Designer Wardrobe is opening a new location
in the heart of downtown Louisville. This upscale
men's clothing store has opened 6 locations in the
past year, and plans to open 4 more in the next 6
months. JR believes his employees really make the
difference, by understanding the customer need,
then helping the customer make the right
purchase. What would you recommend to JR's as a
primary strategy that would meet his training
A.needs
Product
for new
differentiation
employees? training

B. Creativity training
C. Product knowledge
D. Customer service
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