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MANAGEMENT STRA
TEGY
OBJECTIVE
Undertake a cost-benefit analysis
Undertake a risk analysis
Identify barriers
Develop mitigation strategy
CURRENT COMPANY
STRUCTURE
General
Manager
Chief
financial
officer
Accountant
Office
Manager
Office
Team
Members(
5)
Truck
Drivers
(20)
HR Manager
Sale
Manager
Sale Team
Trucking
Manager
Trucking
Team (20)
Office
Manager
Accounta
nt
Administrative
Support/Recepti
on
COST-BENEFIT ANALYSYS
Chang
e
Co
st
Installin
g
PDA/GP
S
device.
PDA/GP
S
Training
150
/hr
Risk
Benefit
F/MF/NF
-Resistance to use
from drivers.
-Face with system
failure
-Cost of training
-Increasing
productivity.
-Easy tracking and
monitoring the job
progress.
Feasible but
needs to be
carefully
managed
with a
change and
communicati
on strategy.
Feasible but
have to be
carefully
managed
with a
communicati
on strategy.
ANALYSYS
Chang
e
Cost
Installin
g
automat
ic lift
gates
Its cost
$10,000
per truck
therefore
10 trucks
=
$100,000
Training 150/hr
about
automat
ic lift
gate
Risk
Benefit
F/MF/NF
-Cost of training
and
maintenance.
-Productivity
impacts during
installing.
- The drivers are
dissatisfied with
the change.
-Reduced need
to hire external
truckers.
-Reduced
possibility of
lifting injury.
-Increased
efficiency of the
business
Feasible but
cost a lot of
money.
-Understood the
advantages that
drivers will
achieve from
using automatic
lift gate.
-Minimize the
resistance.
-Improved their
Feasible but
have to be
carefully
managed
with a
communicati
on strategy.
COST-BENEFIT ANALYSYS
Chan Cost
ge
Purchasi
ng
8 new
trucks
$XX,0
00x8
trucks
Risk
-Financial
problem.
Benefit
F/MF/NF
-Increase efficient
use of resources to
cover market
needs
Feasible but
have to plan
and manage
the financial
properly.
Risk/Barriers
RISK ANALYSYS
Impact Likeliho
od
Driver's
resistance due
to the change.
High
Lack of know
ledge and skill
to use the new
devices.
Medium High
High
High
High
Medium
High
CHANGE MANAGEMENT
THEORIES
The
ADKAR change
management model
Awareness
Desire
Knowledge
Ability
Reinforcem
ent
STAKEHOLDER MANAGEMENT
Stakeholder
Needs/Concerns
Level of
Consultat
engageme
ion
nt
Method
1. General
Manager
Impact to
organization
structure and
reporting.
Cost of
implementation.
Project support
requirements.
High
Face to
face
meeting
2. HR
Manager
Impact to people.
Employees
feedback.
Project support
requirements.
High
Face to
face
meeting
focus
group.
STAKEHOLDER
MANAGEMENT
Stakehold
er
Needs/Concerns
Concern about
how the change
impacts
employees.
Level of
engageme
nt
Consultation
Method
High
Focus group
work-based
training
Medium
Meeting Face
to face.
COMMUNICATION PLAN
Who
What
When
How
Communica
tor
All staffs
Change goal
10am11am, 15
July 2012
Email,
Face to
face
Project
Manager
Truck
Drivers
Installing
PDA/GPS System
Installing
automatic lift
gate
9am10am,
16 July
2012
Email
and
Face to
face
HR Manager
Truck
drivers
Education /Training
Training schedule
Training outcome
Benefits of
training
&consequences
10am12pm,
16 July
2012
Email
Face to
face
HR Manager
COMMUNICATION PLAN
Who
What
Head office
team,
Trucking
team, Sales
team
Risk Managements
Productivity
issues
Driver resistance
Job security
Risk management
complain issues
WHS
Industrial action
11am12am,
18 July
2012
Trust /Acceptant
Gain trust
Gain acceptance
of the plan
2pm-3pm,
18 July
2012
Truck driver
When
How
Face to
face
Communica
tor
HR Manager
Trucking
Manager
Union
representativ
e
Face to
face
HR Manager
EDUCATION/TRAINING PLAN
Who
Skill
When
How
Organizer
All staffs
Leading
through
change
20/7/201
2
Class room
HR Manager
All staffs
New process
1/8/2012
Class room
Team leader
Truck
drivers
Using
PDA/GPS
Systems
15/8/201
2
Blended
learning:
Training Room
and on the job
Trucking
Manager
Blended
learning:
Training Room
and on the job
Trucking
Manager
Truck
Driver
Using
automatic lift
gate
17/8/201
4
PDA/GPS
trainer
Lift gate
trainer
MEASURING/REPORTING STRATEGY
Reporting
Element
Method of measurement
Change goals
Change impacts
Project
management
Stake holder
Management
Communication
Education
Cost benefit
Risk management
REPORTING SUCCESS:
1. Who will receive a copy of the report?
General manager
3.Format of reports:
FORMAT OF REPORT
Report
element
Measures
Status
Change goals
Amber
Project
management
Overall status
Green
Process
Technology
Green
Structure
Stake holder engaged and
comfortable with current
Green
Stake holder
Management
Green
Green
Amber
FORMAT OF REPORT
Report element
Communication
Education
Cost benefit
Risk management
Measures
Communication
plan activities on
schedule
Education plan
activities on
schedule
Project budget on
track
Cost benefits on
track to be realised
Risk Management
plan effectively
managing risk.
Status
Green
Green
Green
Green
Amber