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Mukesh Porwal
Presented By:Vivek Jaiswal
PGDM (2012-14)
Sec:- B
About Telecom
Industry
Indian telecom industry underwent a high pace of market liberalisation and growth since the 1990s and now
has become the world's most competitive and one of the fastest growing telecom markets.
The Industry has grown over twenty times in just ten years, from under 37 million subscribers in the year 2001
to over 846 million subscribers in the year 2011.
India has the world's second-largest mobile phone user base with over 929.37 million users as of May 2012.
It has the world's third-largest Internet user-base with over 137 million as of June 2012.
The total revenue of the Indian telecom sector grew by 7% to INR2832 billion (US$45 billion) for 201011
financial year.
Telecommunication has supported the socioeconomic development of India and has played a significant role to
narrow down the rural-urban digital divide to some extent.
It also has helped to increase the transparency of governance with the introduction of e-governance in India.
Competitor
Service
Provider Market Share as on 31
Analysis
st
Dec., 2013
About
Idea Cellular is an Aditya Birla Group Company, India's first truly multinational
corporation founded in 1995.
Key People:- Mr. Kumar Mangalam Birla (Chairman), Mr. Himanshu Kapania
(Managing Director).
Idea is Indias 3rd largest mobile operator.
Its a pan-India integrated GSM operator offering 2G and 3G services, With
revenue in excess of $4 billion; revenue market share of nearly 15%; and
subscriber base of over 121 million in FY 2013,
Idea ranks among the Top 10 country operators in the world with a traffic of over
1.5 billion minutes a day.
Idea provides world-class service delivery through the most extensive network of
customer touch points, comprising of nearly 4,500 exclusive Idea outlets, and
over 7,000 call centre seats. Ideas customer service delivery platform is ISO
9001:2008 certified, making it the only operator in the country to have this
standard certification for all 22 service areas and the corporate office.
Need Of Campaign
Phases of Campaign
Strategy development phaseIf you want to catch a fish, you have to think like a fish like wise If
you want to catch a consumer, you have to think like a consumer.
Key Persons of
Campaign
Idea Cellular continues its What an idea, sirji! series. This time is
conservation of trees and in this campaign, the telecom major
champion uses mobile phone to save trees. It positions the
cellphone as a device to eliminate wastage of paper.
Story of The
Campaign
Impact Of Campaign
Results:
Solution:
At Toll bridges, at movies
theatres, a special SMS let
consumers proceed without
having to use any paper
tickets or receipts.
At coffee shops, a special
Bluetooth enabled digital
menu and M-Bill on mobile
was used instead of paper.