INTRODUCTION

When an employee feels that something is unfair in the organisation,

he is said to have a grievance. To be precise, grievances have
certain common features;

Features of the term grievance

Perceived non fulfilment of one's expectations leading to dissatisfaction with any

aspect of the organisation.

The dissatisfaction arises out of employment and not due to personal or family
problems

The reasons could be real or imaginary or disguised.

The discontent may be voiced or unvoiced

EMPLOYEE GRIEVANCES
Causes
Economic
Work environment
Supervision
Work group
Miscellaneous
Effects
If grievances are not identified and redressed properly, they may
adversely affect the workers, managers and the organisation.
Production
Employees
Managers

Grievance Procedure
It is a formal channel of communication used to resolve grievances.
Having a formal grievance procedure has its own advantages.
Workers get a wonderful opportunity to ventilate their feelings.
Management can go back to the roots of a problem quickly.
Supervisors, too, have to fall in line and listen to workers
complaints more seriously. A fair redressal mechanism would boost
the morale of all employees greatly.

The discovery of grievances

The success of a grievance procedure, to a large extent, depends
on the various ways adopted to dig out the problem:

How to uncover grievances?

Observation

A formal grievance procedure

Gripe boxes

Open door policy

Exit interviews

Opinion surveys

Essentials of a formal grievance

procedure

Conformity with statutory provisions

Unambiguity
Simplicity
Promptness
Training
Follow up

Steps in the grievance procedure

Identify grievances

Define correctly

Collect data

Analyse and solve

Prompt redressal

Implement and follow up

Model Grievance Procedure

P ro ce d u re

T im e F r a m e

A p p e a l a g a in s t w it h in a w e e k
M anager

3 days

G r ie v a n c e C o m m i t t e e

7 d a y s u n a n im o u s

HOD

3 days

S u p e rv is o r

4 8 h o u rs

F o re m a n
W o rk e r

Grievance Procedure
Guidelines for handling grievances

Treat each case as important and get the grievance in writing

Talk to the employee directly

Discuss in a private place

Handle each case within a time frame

Examine company provisions in each case

Get all relevant facts

Control your emotions

Maintain proper records

Be proactive, if possible.