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Group No: 2.
Presented To:
Prof. Shivaprasad
Murugan
Effective Communication
The Team
Durgesh
Shivalkar
Siddhesh Shinde
Anasuya
Sengupta
Swati Narkar
Ruksar Sutar
Vishal Narvekar
Agenda
Introduction to communication..Anasuya
What is effective communication?.............Swati
Uses of effective Communication . Swati
7 Cs of communication..Durgesh
Barriers of effective communication .. Vishal
Activity . Anasuya
What is listening..Siddesh
Stages of listening..Siddesh
Relationship between speaking and Listening..Durgesh
Importance of Effective ListeningRuksar
Techniques of Effective Listening .Ruksar
Path of good of communication ..Anasuya
Conclusion .. Anasuya
What is communication
The process of
communication is what allows
us to interact with other
people; without it, we would
be unable to share knowledge
or experiences with anything
outside of ourselves.
Common forms of
communication include
speaking, writing, gestures,
touch and broadcasting.
Wikipedia definition
Process of communication
Communication is the process of
sending and receiving information
among people
Feedback
sender
receiver
Encode
SENDER
Medium
Decode
RECEIVER
Effective communication
Meaning and Definition
Uses of Effective Communication
The 7Cs of Effective Communication
Facts about Effective communication
Completeness
`
Conciseness
Conciseness means communicating what you want
to convey in least possible words.
Conciseness is a necessity for effective
communication.
Concise communication provides short and
essential message in limited words.
Concise message is more appealing and
comprehensive to the audience.
Concise messages are non repetitive in nature.
Consideration
Effective communication must take audience into
consideration by knowing the viewpoints, back
ground, mindset, educational level, etc.
Consideration implies stepping into the shoes of
others.
Consideration ensures that the self respect of the
audience is maintained and their emotions are not
harmed.
Consider the needs and requirements of the
audience to achieve effective communication.
Clarity
Concreteness
Concrete communication implies being particular
and clear rather being fuzzy and general.
Concrete communication shows good level of
confidence.
Concrete information helps to strengthen the
reputation of the organization.
Concrete information cannot be misinterpreted.
Courtesy
Correctness
Correctness in the communication implies that the
correct information is conveyed through message.
Correct communication boosts up the confidence
level of the sender.
Correct information has greater impact on the
audience.
Free from grammatical errors and use of appropriate
and correct language.
Correct information includes the precision and
accurateness of facts and figures used in the
BARRIERS TO
EFFECTIVE
COMMUNICATION
Lack of Sensitivity to
Receiver
Lack of Basic
Communication
Skills
Insufficient
Knowledge of the
Subject
Encodin
Emotional
gInterference
Barriers
Lacking confidence
Physical Distractions
Channel Barriers.
Long Communication
Chain.
Transmit
ting
Barriers
No Provision for
Feedback
Inadequate Feedback.
Respon
ding
Barriers
Lack ofInterest.
Lack ofKnowledge.
Lack of Communication
Skills
Emotional Distractions
Information overload
Conflicting Messages
Decodin
g
Barriers.
Summarizing
what has been said
Effective Questions
Seeking
Participation
Effective
Communication skills
Checking
for understanding
Body language
(Smile, Eye contact,
Gestures, tone)
Cultural
Sensitivity
LETS EXPERIENCE
What is listening ?
Listening is the absorption of the
meanings of words and sentences by
the brain. Listening leads to the
understanding of facts and ideas.
Importance of listening
If we were supposed to talk more than listen,
we would have been given two mouths and
one ear.
Mark Twain
SUMMARIZE
SUMMARIZE
Pull
Pull together
together
the
the main
main
points
points of
of aa
speaker
speaker
QUESTION
QUESTION
Challenge
Challenge speaker
speaker
to
to think
think further,
further,
clarifying
clarifying both
both
your
your and
and their
their
understanding,
understanding,
however
however suspend
suspend
judgement
Repeat
Seek
understandin
g before
proceeding
Understan
d before
speaking
Speak to
be
understoo
d
Conclusion
A man is seldom better than his
conversation
- German Proverb