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D48293GC10 ORACLE Utilities Customer Care &

Billing Operations Ed 1

Module 00 - Agenda

Copyright 2008, Oracle. All rights reserved.

Goal of this Course

Introduce the architecture of the product

Introduce common concepts
Introduce the common IT operations for CC&B.
Starting and Stopping the Product.
Basic Troubleshooting methods.
Basic monitoring of the Product.
(Optional) Introduce the common implementation IT
operations
Implementing customizations.
Managing upgrades.

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Copyright 2008, Oracle. All rights reserved.

Agenda

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Module 1 - CC&B Architecture

Module 2 - IT Common Concepts
Module 3 - Common Operations
Module 4 - Monitoring CC&B
Module 5 - Troubleshooting CC&B
Optional Modules
Module 6 - Managing Customizations
Module 7 - Managing Upgrades
Module 8 - Managing Batch Processes
Module 9 Managing XAI
Module 10 Managing Security

Copyright 2008, Oracle. All rights reserved.

Any Questions?

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Q&
A
Copyright 2008, Oracle. All rights reserved.

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Copyright 2008, Oracle. All rights reserved.

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Copyright 2008, Oracle. All rights reserved.