CULTURAL

COMPETENCY
TRAINING WORKSHOP
TIM WILLIAMS
HRM/498
SEP 19, 2016
WILL DOURRIEU

CULTURAL
COMPETENCY
TRAINING WORKSHOP
AGENDA:
A TASTE OF CULTURES
OBJECTIVE OF TRAINING SESSION
DEFINITIONS USED
UNDERSTANDING CULTURAL INFLUENCES
ROLE PLAY AND EXERCISES
CONCLUSION

A TASTE OF CULTURES

SAMPLE DISHES FROM OTHER

CULTURES.
DESCRIPTIONS AND FACTS ABOUT
EACH DISH.

https://www.shrm.org/academicinitiatives/universities/teachingresources/documents/
macroenterprises%20inc%20sw_final.pdf

OBJECTIVES:
EMPLOY STRATEGIES TO DEVELOP AND ENCOURAGE
CULTURAL COMPETENCE.
RECOGNIZE VARIATIONS IN ATTITUDES AND VALUES OF
DIFFERENT CULTURES.
PRACTICE FORMS OF COMMUNICATION WHICH CONSIDER
CULTURAL DIFFERENCES.
DEMONSTRATE ACTIVE LEARNING STRATEGIES TO ENHANCE CULTURAL
AWARENESS OF PARTICIPANTS.
DEMONSTRATE AND DESCRIBE ACTIVE LEARNING TOOLS USED TO
ENCOURAGE PARTICIPANT DISCOVERY OF SELF AND THEIR OWN
PERSONAL BIASES AND STEREOTYPES.

DEFINITIONS:

CULTURE
CULTURAL COMPETENCE

CULTURE:

THE CUSTOMARY BELIEFS, SOCIAL FORMS, AND

MATERIAL TRAITS OF A RACIAL, RELIGIOUS, OR
SOCIAL GROUP; THE SET OF SHARED ATTITUDES,
VALUES, GOALS, AND PRACTICES THAT
CHARACTERIZES AN INSTITUTION OR
ORGANIZATION .

http://www.merriam-webster.com/dictionary/culture

CULTURAL COMPETENCE:
A SET OF CONGRUENT BEHAVIORS, ATTITUDES, AND
POLICIES THAT COME TOGETHER IN A SYSTEM,
AGENCY OR AMONG PROFESSIONALS AND ENABLES
THAT SYSTEM, AGENCY OR THOSE PROFESSIONS TO
WORK EFFECTIVELY IN CROSS-CULTURAL SITUATIONS.

http://nccc.georgetown.edu/foundations/frameworks.html

UNDERSTANDING
CULTURAL INFLUENCES:
I AM ________,

PEOPLE FROM INDIVIDUALISTIC CULTURES ARE MORE LIKELY TO

HAVE
AN INDEPENDENT VIEW OF THEMSELVES (THEY SEE
THEMSELVES AS SEPARATE FROM OTHERS, DEFINE THEMSELVES
BASED ON THEIR PERSONAL TRAITS, AND SEE THEIR
CHARACTERISTICS AS RELATIVELY STABLE AND UNCHANGING).
PEOPLE FROM COLLECTIVISTIC CULTURES ARE MORE LIKELY TO
HAVE AN INTERDEPENDENT VIEW OF THEMSELVES (THEY SEE
THEMSELVES AS CONNECTED TO OTHERS, DEFINE THEMSELVES
IN TERMS OF RELATIONSHIPS WITH OTHERS, AND SEE THEIR
CHARACTERISTICS AS MORE LIKELY TO CHANGE ACROSS
DIFFERENT CONTEXTS).

FIRST IMPRESSIONS EXERCISE:

FIRST IMPRESSIONS EXERCISE:

IMAGE ONE.

FIRST IMPRESSIONS EXERCISE:

IMAGE TWO.

FIRST IMPRESSIONS EXERCISE:

IMAGE ONE.
LINDA SARSOUR
OUTSPOKEN AND INDEPENDENT.
BORN AND RAISED IN BROOKLYN.
MOTHER OF 3.
ADVOCACY AND CIVIC ENGAGEMENT COORDINATOR
FOR THE NATIONAL NETWORK OF ARAB AMERICAN
COMMUNITIES.
EXECUTIVE DIRECTOR, ARAB AMERICAN ASSOCIATION
OF NEW YORK.
FOCUSED ON COMMUNITY DEVELOPMENT, YOUTH

FIRST IMPRESSIONS EXERCISE:

IMAGE TWO.
MAURICE JOHNSON
55 YEAR OLD AFRICAN AMERICAN MALE.
DOCTORATE IN PLASMA PHYSICS FROM DARTMOUTH
AND MASTERS IN ELECTRICAL ENGINEERING FROM
PURDUE.
SPENT ALL HIS SAVINGS TO PREVENT FORECLOSURE
OF PARENTS HOME IN CLEVELAND.
BECAME HOMELESS DUE TO JOB SITUATION.

FIRST IMPRESSIONS EXERCISE:

REFLECTION
WRITE A SHORT PARAGRAPH
REGARDING YOUR REACTIONS TO
EACH PICTURE.
WERE YOU SURPRISED BY YOUR
INITIAL ASSUMPTIONS?
DID YOU NOTICE ANY BIASES?

TRADING PLACES EXERCISE:

TRADING PLACES EXERCISE:

STEP ONE:
____ 12 YEAR OLD CHILD PIANO
PRODIGY.
_____BLACK FEMALE WHO IS
PREGNANT WITH HER 4TH CHILD.
____ 61 YEAR OLD CAUCASIAN MALE
AEROSPACE ENGINEER.
____ 45 YEAR OLD LATINO MALE AUTO

TRADING PLACES EXERCISE:

STEP TWO:
____ 12 YEAR OLD CHILD PIANO PRODIGY.
PLAYED AT CARNEGIE HALL AT THE AGE OF 7.
_____BLACK FEMALE WHO IS PREGNANT WITH HER 4TH
CHILD.
HUSBAND RECENTLY KILLED IN AFGHANISTAN AS A
CAPTAIN IN US ARMY.
____ 61 YEAR OLD CAUCASIAN MALE AEROSPACE
ENGINEER.
RECENTLY DIVORCED WITH 2 GRANDDAUGHTERS.
____ 45 YEAR OLD LATINO MALE AUTO WORKER.

TRADING PLACES EXERCISE:

STEP THREE:
_____A 12 YEAR OLD CHILD PIANO PRODIGY.
PLAYED AT CARNEGIE HALL AT THE AGE OF 7.
CONTRACTED HIV AT THE AGE OF 5 FROM A TAINTED BLOOD
TRANSFUSION.
_____BLACK FEMALE WHO IS PREGNANT WITH HER 4 CHILD.
HUSBAND RECENTLY DIED IN AFGHANISTAN AS A CAPTAIN IN US
ARMY.
NUCLEAR PHYSICIST AND GRADUATE OF MIT.
_____ SIXTY- ONE YEAR OLD CAUCASIAN MALE AEROSPACE
MANAGER.
RECENTLY DIVORCED WITH 2 GRANDDAUGHTERS.
RECENTLY ARRESTED FOR CHILD MOLESTATION.
_____A 45 YEAR OLD LATINO MALE AUTO WORKER.
MARRIED WITH 2 CHILDREN.

TRADING PLACES EXERCISE:

EVALUATION
IN GROUPS, DISCUSS THE
FOLLOWING.
WHO DID YOU RANK AS 1 AND 4.
EXPLAIN WHY YOU RANKED THE WAY
YOU DID.
WHAT CHANGED FROM STEP 1 TO 2,
AND 2 TO 3? WHAT DOES THIS TELL

VISION OF CULTURAL
COMPETENCE:
TO EMBRACE INCLUSION AS THE STANDARD OF HOW THE AGENCY DOES
BUSINESS INTERNALLY AND EXTERNALLY, PROMOTING RESPECT AND
UNDERSTANDING, VALUING AND APPRECIATING HUMAN DIFFERENCE,
AND UPHOLDING THE EXPERIENCE OF EQUITY AND SOCIAL JUSTICE IN
ALL OF THE AGENCYS POLICIES AND INTERACTIONS.
CULTURAL COMPETENCE IS
A PROCESS, NOT A GOAL; A WAY OF BEING.
TODAYS STANDARD OF DOING BUSINESS.
A WAY OF IMPROVING OUR SERVICE DELIVERY.
A WAY OF EXPANDING OUR CAPACITY TO WORK WITH ONE ANOTHER.

CONCLUSION:
CULTURAL COMPETENCY IS A
CONTINUAL PROCESS THAT INVOLVES
BOTH THE EMPLOYEE AND THE
ORGANIZATION AT DIFFERENT LEVELS.
CULTURAL COMPETENCY CAN ONLY
OCCUR WHEN ALL LEVELS OF THE
ORGANIZATION WORK TOGETHER TO
CREATE AN ENVIRONMENT WHERE
INCLUSION, DIVERSITY, AND FAIRNESS
ARE THE OPERATING NORMS.

Questions

References
Hopper, E.(2015).Individualist or Collectivist? How Culture Influences
Behavior.Retrieved from https://healthypsych.com/individualistcollectivist-understanding-culture-influences-behavior/
What is Cultural Competence & How is it Measured?.(2015).Retrieved
from
http://diversityofficermagazine.com/cultural-competence/what-iscultural-competence-how-is-it-measured-2/
Cultural Competence Planning Guide.(2014).Retrieved from
https://www.dshs.wa.gov/sites/default/files/SESA/odi/documents/CultCompGuid
ebook22-1470.pdf