DEALING WITH CHANGE

DEALING WITH CHANGE

WHY CHANGE
Global
competition, an
informed &
discerning
customer requires
business to
deliver high level
of quality
product & service
at competitive
prices.

WHY CHANGE
These pressures necessitate changing how
the organization operates to inject a more
dynamic outlook, to redefine roles, to
eliminate unproductive work habits, & to
integrate a new technology to support the
business which requires restructuring &
CHANGE.

A WORLD WITHOUT CHANGE

You live in the same house
with the same family next
to the same annoying
neighbors
You never read a new
book
Your children never grow
up or worse they never
grow up!

A WORLD WITHOUT CHANGE

You eat the same
meal at the same
restaurant with the
same rude waiter for
the rest of your life
You do the same
work every day at a
job that is forever the
same for a boss who
is also always the
same.

A WORLD WITHOUT CHANGE

You never visit a new
place..
You never marry . . .
or never take divorce
or go on a new date..
You never see a
sunrise or a sunset!
You never experience
awe, wonder, or joy!

RESISTANCE TO CHANGE
Resistance to change is
natural. The very solidity
of habits, processes and
structures when theyre
competitive and
productive can help
strengthen an
organisation. But when
an organisations current
state impedes its ability
to serve the customer, to
innovate for the future,
or to capitalise on a new
initiative, change must
happen, and fast.

CAUSES OF RESISTANCE
A lack of urgency
Lack of shared vision
An absence of
measurable outcomes
Failure to communicate
the vision
Being surprised at the
push-back from change
Failure to integrate
dissident perspectives
into the vision

CAUSES OF RESISTANCE
Failing to anticipate & confront obstacles
to the change.
A failure to integrate what works or
doesnt into the vision.
An ignorance of organization culture
Failing to establish interim benchmark for
success
Lack of structural reinforcers sustaining
the change