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Business Etiquette Campus to Corporate

What is Etiquette
Business Etiquette
Social Etiquette
Mastering the Handshake
Cell phone Etiquette
Dressing Etiquettes
Dining Etiquette
Body Language
Conversation Etiquettes
Personal Etiquettes
Professional Etiquette
Cross Cultural Training

Business Etiquettes
Please keep in mind that etiquette standards are relative. Depending on the
formality of the occasion, expected behaviors will vary. Once you know what
the general guidelines are, it is then your prerogative to follow or break the
rules, as you see fit depending on the situation

Phone Etiquettes

Calls before 9am and after 9pm should

be avoided
Wrong Number?
Notepad Ready
Confidential conversation
Say Hello
Different time zones
Short phrases and simple words
Multitasking is not a good idea!
Follow common courtesies
Speak softly
Public places
Placing the caller on hold?

Phone Etiquettes

When a Private Conversation Isn't Possible

Keep it short
10-foot Proximity Rule
Do not have more than one wireless device on your belt.
Should not wear an earpiece when not on Phone.
Ring tones/ Caller Tones
Voice Quality

Phone Etiquettes Two Opinions

FERNANDO ZULUETA has an opinion on the use of cellphones at work: he loves it. Mr.
Zulueta, 46, who owns a chain of charter schools in South Florida, scratches out the land-line
number on his business cards so people won't use it to call him. If he is in a business meeting
and his cellphone rings, he often picks it up, even though he considers such behavior
annoying. The cellphone's ring is music to the ears of Fernando Zulueta of Coral Gables, Fla.,
the founder of a company that runs charter schools.
"I regret to say it," he said, speaking over one of his several cellphones, "but you see your
caller ID flashing, and it happens to be a mayor or a state representative, and you say, 'I'm
sorry, I really have to take this call,' and you take it."
But it doesn't have to be a mayor. Recently Mr. Zulueta interrupted a meeting to take a call
from a bed deliveryman: "I like to be accessible. And I see things moving faster and faster in
that direction." He said he is frustrated by people who have his cell number but call his land
line anyway. "They feel they can only call the cell in an emergency," he said sadly.

Robin Reinhardt also has an opinion on cellphones at work: she hates them. Ms. Reinhardt
vice president in charge of booking guests on MTV, prefers that people think they can call her
cellphone only in an emergency. People who call her cell, thinking it's more direct than going
through her assistant, annoy her no end.
"I'm here at my desk with three lines ringing, and people call me on my cell," she said,
speaking over a land line from Los Angeles. "I get crazy."

Handshake Etiquette: The Secrets Of A

Great Handshake

Start with eye contact and a smile.

Go for the thumb.
Firm, not strong.
Up and down, not back and forth.
Adjust duration
Consider your left hand.
Close with eye contact and a smile
Forget Lady Fingers
Shaking a sweaty hand
One hand is better than two

When to Shake Hands

New Business contacts
Concluding a Business transaction


Dining Etiquettes
Body Language

Have good posture and keep your feet flat on the floor.

Make eye contact with people at the table.

Try to avoid touching your face. If your nose needs attention, wipe it
quietly or excuse yourself from the table.

Eat quietly with your mouth closed and try not to talk with your
mouth full.

Dining Etiquettes
Passing and Adding

Items on the table that are within easy reach can be picked up.

If you need to stretch across the table or rise to reach items, ask for
them to be passed to you instead of reaching yourself.

Food is usually passed in a counter clockwise direction.

Do not serve yourself community' food (e.g. salt, pepper, dressing,

etc.) until you have offered it to someone else first.

Always pass the salt and pepper as a pair (exception: a pepper

grinder can be passed separately).

Dining Etiquettes
Cutting your Food

Do not cut your complete dinner into bite-sized pieces at the beginning of
the meal.

Cut items with your elbows close to your body.

Do not eat too fast; pace yourself to finish your meal at the same time as

If you are served food you do not like, don't complain, simply push it to the
edge of your plate.

Dining Etiquettes

Once seated, unfold your napkin without snapping it in the air.

Place your napkin on your lap. Avoid tucking it into your belt, shirt or

Use your napkin frequently to blot your lips but do not blot your
mouth vigorously.

If you need to be excused from the table during the meal, place your
soiled napkin on your chair (avoid placing it back on the table as it is
unappetizing for others to see a soiled napkin on the table if they
are still eating).

Dining Etiquettes

Soiled Utensils?

Use your utensils quietly and do not play with them at the table.

Never place utensils back on the tablecloth once you have begun to
use them.

Finished your meal ?

Dinnertime Dilemmas
Finding a hair or bug in your food
Food caught in your teeth
Spilling at the table
Losing control of an eating utensil
Dining Emergencies
Dropping Napkins
Spit Out

Some Basic Dining Manners

The meal begins when the host unfolds his or her napkin.

The host will signal the end of the meal by placing his or her napkin on the

It is best to order foods that can be eaten with a knife and fork. Finger foods
can be messy and are best left for informal dining.

Do not order alcoholic beverages. Drinking too much when dining out is one
of the most disliked behaviours.

Do not smoke while dining out.

Sit up straight at the table. It makes a good impression.

Do not season your food before you have tasted it.

Some Basic Dining Manners

When you are not eating, keep your hands on your lap or resting on
the table (with wrists on the edge of the table). Elbows on the table
are acceptable only between courses, not while you are eating.

Do not slurp soup from a spoon.

Engage in table conversation that is pleasant but entirely free of

controversial subjects.

You should not leave the table during the meal except in an

When you are the Host

# Choose a restaurant conducive to your meeting. Keep in mind the taste and profile of the guests and
the occasion before selecting the place. If you are meeting to discuss something important, give the
resto-bar a miss. Opt for a muted, classy place instead.
# Make reservations in advance. It would be unseemly to land there and find no place. If you have
visited the restaurant before, book a table suitable for your meeting.
# Inform your guest about the venue and time and confirm that the reservations have been made under
your name.
# Always reach the place 10 minutes before the appointed time. Check whether everything is in order.
# Inform your waiter that you are waiting for someone and request the waiter to direct him or her to
your table on arrival. It would be a good thing to find out the waiter's name.
# While waiting, you can order a non-alcoholic beverage for yourself.
# Have a look at the menu and find out the specialities of the day.
# Do not talk about personal issues while the waiter is present. Once he has taken the order and
moved away, draw your guest out with small talk on general topics like the weather or the guest's
interests etc.
# Offer the menu to your guest. Give your suggestions regarding the options only when asked.

# Turn your cell phone on vibrator mode.


Is it table manners to eat cake with a tea spoon?

True or False


Youre in a restaurant and receive a text message.



While entertaining more than 4 people is it ok to preset

the menu before the guests arrive?

4. What should you do if you are expecting a call on your
cell phone but you have to go into a meeting?
5. Is it table manners to dip biscuits into the tea and eat
6. As the lady approaches the dining table is it considered
correct dining etiquette for gentleman to stand up while
the lady sits down?
7. Is it proper to serve dishes at guests left?