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McGraw-
Learning Objectives
1. Understand why it is important to study
operations and supply chain management.
2. Define efficient and effective operations.
3. Categorize operations and supply chain
processes.
4. Contrast differences between services and
goods producing processes.
5. Identify operations and supply chain
management career opportunities.
6. Describe how the field has developed over
time.
1-2
1-3
LO 2
1-4
1-5
1-6
1-7
Servitization Strategies
1-8
LO 2
1-9
Business process
improvement
analyst
Quality control
manager
Lean improvement
manager
Project manager
Production control
analyst
Facilities manager
1-10
Historical Development of
Operations and Supply Management
LO 6
1-12